alisas doset {
  set %reqchan #AllNiteCafe
  join %reqchan
  echo -a Request channel set as %reqchan
  set %respondchan #DreamStaff
  join %respondchan
  echo -a Reporting request to %respondchan
}
-
menu channel {
  Ticketing System:
  .set request channel:do_reqset
  .set request report channel:do_reportset
  .open request tickets://run request.txt
  -
}
on ^1:TEXT:!request *:#:{
  if ($chan == %reqchan) {
    set %reqnick $nick
    set %request $2-
    set %tix $rand(1000,4500)
    //write request.txt %tix $date $time Help_Ticket#: %tix < $+ %reqnick $+ > in < $+ %reqchan $+ > ***requested  %request
    msg %reqnick your request %request has been logged and forwarded to the proper persons. Your ticket number is: %tix
    msg %respondchan Help Request in %reqchan made by user %reqnick *ticket number: %tix : $+ %request
  }
}
on ^25:text:!tickets:?:{
  set %ticknick $nick
  play -nm25 $nick request.txt
}
on ^25:text:!assist *:?:{
  set %assistnum $2
  set %searched $read(request.txt, s, $2)
  write request.txt %assistnum [assisted by $nick $+ ] %searched
  msg %respondchan $nick has activated assistance on ticket %assistnum / %searched
  notice $nick You have been marked as the person in charge of helping this ticket.
}
on ^25:text:!close *:?:{
  set %closednick $nick
  set %closednum $2
  set %closed $read(request.txt, s, $2)
  write request.txt Closed: %closednum  : $+ %closed [Closed by %closednick $+ ]
  msg %respondchan  Closed: %closednum : $+ %closed  [Closed by %closednick $+ ]
}