<table style="background: #f5f7fb; padding: 24px 12px;" role="presentation" border="0" width="100%" cellspacing="0" cellpadding="0">
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<td align="center">
<table style="max-width: 600px; background: #ffffff; border: 1px solid #e6e9f2; border-radius: 12px; overflow: hidden; font-family: Arial,Helvetica,sans-serif;" role="presentation" border="0" width="600" cellspacing="0" cellpadding="0">
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<td style="background: #0f62fe; color: #ffffff; padding: 20px 24px;">
<div style="font-size: 12px; opacity: .9; letter-spacing: .3px;">Abertura de chamado</div>
<div style="font-size: 20px; font-weight: bold; line-height: 1.3; margin-top: 4px;">##ticket.title##</div>
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<td style="padding: 18px 24px; color: #2b2d33; font-size: 14px; line-height: 1.6;">Olá! Seu chamado foi <strong>criado com sucesso</strong>. Abaixo estão os detalhes e o link para acompanhar o progresso.</td>
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<td style="padding: 0 24px 8px 24px;">##IFticket.itemtype## ##ENDIFticket.itemtype##
<table role="presentation" border="0" width="100%" cellspacing="0" cellpadding="0">
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<td style="padding: 6px 0;"><span style="display: inline-block; background: #f0f4ff; color: #1034a6; border: 1px solid #dbe6ff; border-radius: 16px; padding: 6px 10px; font-size: 12px;"> <strong style="font-weight: 600;">##lang.ticket.category##:</strong> ##IFticket.category## ##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category## </span></td>
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<td style="padding: 6px 0;"><span style="display: inline-block; background: #f8f9fb; color: #343a40; border: 1px solid #eceff4; border-radius: 16px; padding: 6px 10px; font-size: 12px;"> <strong style="font-weight: 600;">##lang.ticket.authors##:</strong> ##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors## -- ##ENDELSEticket.authors## </span></td>
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<td style="padding: 0 24px 18px 24px;">
<div style="margin: 8px 0 6px 0; color: #6c6f75; font-weight: bold;">##lang.ticket.description##</div>
<div style="background: #fafbfc; border: 1px solid #edf0f5; border-radius: 10px; padding: 14px;">
<div style="color: #2b2d33; white-space: pre-wrap;">##ticket.content##</div>
</div>
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<td style="padding: 0 24px 20px 24px;">
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<td><a style="background: #0f62fe; border-radius: 8px; padding: 12px 18px; color: #ffffff; text-decoration: none; display: inline-block; font-weight: bold;" href="##ticket.url##"> Ver chamado </a></td>
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<div style="font-size: 12px; color: #8b8c8f; margin-top: 12px;">Se o botão não funcionar, acesse: <a style="color: #0f62fe; text-decoration: none;" href="##ticket.url##">##ticket.url##</a></div>
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<td style="padding: 0 24px 18px 24px;">
<div style="margin: 8px 0 10px 0; color: #6c6f75; font-weight: bold;">Linha do tempo do chamado</div>
<table style="border-collapse: collapse;" role="presentation" border="0" width="100%" cellspacing="0" cellpadding="0">
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<td style="padding: 0; border: 0;" align="center"><img style="display: block; width: 100%; max-width: 552px; height: auto; border: 0; outline: none; text-decoration: none; margin: 0 auto;" src="https://i.ibb.co/chB7Vw1w/Screenshot-2025-08-28-082440.png" alt="Linha do tempo: Aberto → Atribuído a um técnico → Em resolução → Aguardando confirmação de resolução → Pesquisa de satisfação" width="552"></td>
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<div style="font-size: 11px; color: #8b8c8f; margin-top: 10px;">Status atual: <strong style="color: #0f62fe;">Aberto</strong></div>
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<td style="padding: 12px 24px 18px 24px; font-size: 12px; color: #8b8c8f; border-top: 1px solid #eef1f6;">Enviado automaticamente pelo HelpVix. Por favor, não responda este e-mail.</td>
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