Chat started: 2019-03-08 10:21 AM UTC

(10:21:51 AM) Anon: Hi, may I please have feedback with regards to the progress of my installation?
(10:22:01 AM) *** Nthabiseng Matlou joined the chat ***
(10:22:59 AM) Nthabiseng Matlou: Hi Anon please advise which area you are in? so i can follow up for you
(10:23:14 AM) Anon: Mon Desir/Stellenbosch
(10:25:41 AM) Nthabiseng Matlou: Mon Desir is not Live yet, the fibre there is not ready for use, it is only estimated to go live on the 26th of April 2019
(10:26:19 AM) Anon: The last time I've contacted you guys it was going to be done in March
(10:26:24 AM) Anon: and in September before that
(10:27:50 AM) Nthabiseng Matlou: they are just having some technical difficulties with the blocked sleeves on site which they need to be fixed hence now the date has been moved, we do apologies about the delay
(10:28:33 AM) Anon: My unit has been spliced up since the end of November
(10:28:46 AM) Anon: Surely the completed units can be set up?
(10:30:42 AM) Nthabiseng Matlou: Unfortunately not, because of the blockage not the right fibre levels are being acquired hence they have not activated you guys yet
(10:38:58 AM) Anon: What does this mean
(10:40:33 AM) Nthabiseng Matlou: with the right fibre levels not received then you guys will not be able to connect
(10:40:57 AM) Anon: What are fibre levels
(10:45:39 AM) Nthabiseng Matlou: we are instllation fibre in the complex( which is a form of connection that uses the speed of light)
(10:46:15 AM) Nthabiseng Matlou: fibre levels are determined by how much light can come through with not enough light there will be no internet
(10:52:37 AM) Anon: That's hectic.
(10:52:44 AM) Anon: Thanks Nthabiseng