API tools faq
paste
Advertisement
Guest User

Docking

a guest
Jun 19th, 2019
322
0
Never
Add comment
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 4.12 KB | None | 0 0
raw download clone embed print report
  1. [6/19/2019, 3:32:06 PM] Brandon: Thank you for contacting StarTech.com.
  2. [6/19/2019, 3:32:09 PM] Brandon: How may I help you today? How may I help you today?
  3. [6/19/2019, 3:32:46 PM] Anthony Eales: My StarTech 4-Bay Hard Drive Docking Station. Part number # SDOCK4U33E seems to be faulty.
  4. [6/19/2019, 3:33:41 PM] Anthony Eales: The power cable and the USB cable work fine but the actual docking station, although it lights up when I plug the hard drives in doesn't connect to the computers I have tried, Mac and PC.
  5. [6/19/2019, 3:34:03 PM] Brandon: Hi Anthony. I am sorry to hear this and will be happy to assist. Are these new drives that you are using, or ones with existing data?
  6. [6/19/2019, 3:34:11 PM] Anthony Eales: The eBay seller I purchased it off required I chat to you.
  7. [6/19/2019, 3:34:19 PM] Anthony Eales: Yes brand new drives.
  8. [6/19/2019, 3:34:57 PM] Brandon: When using Windows, if you are to open Disk Management, are the drives detected? New drives will need to be initialized before they can be used.
  9. [6/19/2019, 3:35:21 PM] Anthony Eales: I use Linux Mint and the drives don't show up even in the GParted app.
  10. [6/19/2019, 3:35:37 PM] Anthony Eales: They also don't show up in Mac Disk Utility.
  11. [6/19/2019, 3:36:21 PM] Brandon: Ok, was this a new dock that the eBay seller provided, or was it used?
  12. [6/19/2019, 3:36:36 PM] Anthony Eales: I have a friend who has been helping me and he tested the StarTech 4 bay docking station with his cables and still no luck. He recommended the docking station from you guys.
  13. [6/19/2019, 3:36:45 PM] Anthony Eales: It was a brand new dock.
  14. [6/19/2019, 3:37:38 PM] Brandon: Ok, and when testing on Linux and Mac, was this on 2 different physical systems, or a dual boot setup?
  15. [6/19/2019, 3:37:52 PM] Anthony Eales: 3 different systems. 2 Linux and 1 Mac.
  16. [6/19/2019, 3:38:13 PM] Brandon: Ok and do the LEDS light up at all for the 4 bays?
  17. [6/19/2019, 3:38:25 PM] Anthony Eales: My friends docking station works fine on my new system.
  18. [6/19/2019, 3:38:36 PM] Anthony Eales: Yes the LEDs do all light up.
  19. [6/19/2019, 3:39:07 PM] Brandon: Thank you for confirming. Your friends dock is the same model, correct?
  20. [6/19/2019, 3:39:57 PM] Anthony Eales: I'm not sure. He purchased his about 4 years ago. The only thing we could see that was different was that his had a bigger StarTech logo.
  21. [6/19/2019, 3:40:14 PM] Anthony Eales: But they look pretty much the same.'
  22. [6/19/2019, 3:40:42 PM] Brandon: Ok, well as long as your drives worked in his, it more than likely points to a fault with dock itself. At this stage you will want to request a return or exchange with the eBay seller.
  23. [6/19/2019, 3:41:06 PM] Anthony Eales: Yes they required I come here to verify with you that it was indeed faulty.
  24. [6/19/2019, 3:41:19 PM] Anthony Eales: Please contact StarTech.com on either 1800 808 346 or at https://www.startech.com/au/ and go to the live chat tech support to verify if goods are faulty.
  25. If agreed they are faulty please request StarTech.com confirm via e-mail. Copy of e-mail and send back all items to us. We will send a new one to you. Thanks
  26. [6/19/2019, 3:41:20 PM] Brandon: I can provide you with a case number, in case they require confirmation.
  27. [6/19/2019, 3:41:25 PM] Brandon: 366-818698
  28. [6/19/2019, 3:41:25 PM] Anthony Eales: They sent me that message.
  29. [6/19/2019, 3:41:43 PM] Anthony Eales: Thank you very much for your help. I hope the next docking station works alright.
  30. [6/19/2019, 3:42:10 PM] Brandon: You are welcome. It would be rare for a 2nd to behave the same, so you should be all set with the replacement.
  31. [6/19/2019, 3:42:18 PM] Anthony Eales: Thanks very much.
  32. [6/19/2019, 3:42:43 PM] Brandon: Anytime. Was there anything else I can assist with before you go?
  33. [6/19/2019, 3:42:53 PM] Anthony Eales: No that'll be all thanks.
  34. [6/19/2019, 3:43:04 PM] Brandon: Thank you for contacting StarTech.com. Please feel free to contact us at another time should you require further assistance. I would like to let you know that a survey may be sent to you in the next few days about your support experience with us. We value your opinion and would like to make your experience better, we look forward to hearing from you.
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement
Public Pastes
Advertisement
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.  OK, I Understand
Not a member of Pastebin yet?
Sign Up, it unlocks many cool features!