Conversation with Hiveon
Started on July 25, 2024 at 03:30 PM Kyiv time EEST (GMT+0300)

--- July 25, 2024 ---

03:30 PM | Visitor: English

03:30 PM | Hiveon Bee: Hello 😎
 We are always happy to help. 💪
 What are you interested in now?

03:30 PM | Visitor: Hiveon Pool 💰

03:30 PM | Hiveon Bee: We will connect you to our support team. What is your wallet address (or login) and the coin you are mining? We will use this information to find your account and help you.

03:30 PM | Visitor: ETC

03:30 PM | Hiveon Bee: Great!
 Please, enter your wallet address now.

03:31 PM | Visitor: 0x8C6B88c1bbc26E341767e40E3d2A931543A062FF

03:31 PM | Hiveon Bee: Connecting you to the support team.

03:33 PM | Visitor: Two years ago when the ETH pool closed, I applied to withdraw my balance (less than the minimum threshold of 0.1 ETH), my apply went through, however I haven't received my coins yet
A year ago I asked in this same chat about it and you told me that I should wait as transactions were being processed
Its being really too long

03:33 PM | Hiveon Bee: Hiveon typically replies in a few hours.

05:52 PM | Vasyl from Hiveon: Hello!

 Unfortunately, your wallet address is not eligible for a payout as per the Pool's Terms & Conditions. https://hiveon.com/pool-terms/ (https://hiveon.com/pool-terms/)

11:04 PM | Visitor: why is not elegible?
you did not tell me that? why are you stealing my currency?

11:18 PM | Oleksandr from Hiveon: Hello!👋

​Your wallet was not eligible, because you did not set the threshold and gas price limit manually, as was explained in our ETH post-merge payout guide: https://hiveon.com/blog/the-pow-and-pos-transition-important-notes/
 [Image "image.png?expires=1721968200&signature=cb542db85e64d83b5250378bda13dc65cc130700db31c85a98913184cec49e3e"]

01:47 AM | Visitor: that was before the events I am telling you
I stopped mining at the beggining of 2022, then when I tried to do the manual setting I was not allowed to, because it kept asking me for my mining IP, that was from like 8 months before
So when that announcement came, I wrote you in this chat and you did it for me, and told me I was registered for the withdraw
9 months after that I chatted here again to ask about it, and you told me my wallet was on the list and waiting for the transaction
Now you tell me I am not eligible
Why are you keeping that ETH balance? it does not belong to you

--- July 26, 2024 ---

06:21 AM | Volodymyr from Hiveon: Also, so that you know, you did not mine for 6 months before the pool was closed.

 Therefore, you were not eligible for a payout.
 https://hiveon.com/pool-terms/ (https://hiveon.com/pool-terms/)
 [Image "image.png?expires=1721968200&signature=ebce76af9756241e1ef23efd1c939342e5851cb8d7b9230b74c001484563fed7"] Let me know if there is anything else I can help you with.

06:41 AM | Visitor: come on mate, those terms were set up AFTER I was mining
https://web.archive.org/web/20230201000000*/https://hiveon.com/pool-terms/

06:42 AM | Visitor: I remember there was no such policies back then, every time I accessed my account the balance was still there, claimable, the only reason I could not do that is because you prevented me to, by putting an IP restriction to withdraw it

06:44 AM | Volodymyr from Hiveon: As we mentioned, unfortunately your wallet address is not eligible for a payout as per the Pool's Terms & Conditions. Therefore the payout was not sent.

 Let me know if there is anything else I can help you with.

06:44 AM | Visitor: you say I am not elegible but you fail to give me a reason
are you seriously telling me that you are going to keep ETH that belongs to me?

06:47 AM | Volodymyr from Hiveon: We do not have access to your ETH since the pool was closed almost 2 years ago.

 I explained the reason above, so unfortunately, this is all the information I can provide.

 Have a good day!

06:50 AM | Visitor: I started to claim my ETH BEFORE the pool was closed
you told me I will have my ETH back then
now you say I wont
increible, I will post this on forums, you guys are stealing my money and you are basically laughing at it

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Exported from Hiveon on July 26, 2024 at 06:54 AM Kyiv time EEST (GMT+0300)