Diana C.: Thank you for contacting Starbucks, my name is Diana C.. How can I help you today?
 Diana C.: Hello Kyle. Are you still there?
 Kyle Garren: Before I went to work I went for my afternoon coffee at my starbucks and today it was really busy. The workers seemed very rushed so their service was pretty awful. When I got my drink I didn't start drinking until I got to work and the caramel was way too dosed. The drink was basically all caramell
 Diana C.: Hello Kyle, I am very sorry to hear that your drink had too much Caramel in it. Of course this is not the Starbucks experience we want you to have. I will be really happy to assist you with this!
 Diana C.: May I know if you have a Starbucks account you currently use for your purchases?
 Kyle Garren: Yes I have an account
 Diana C.: Great! May I know if you used your Starbucks Card for the purchase?
 Kyle Garren: I have not, I rarely use my starbucks account
 Kyle Garren: if not at all
 Diana C.: I see, thanks. I'd like to ask you some questions to document this incident and send feedback to the store. Is that okay?
 Kyle Garren: Yes that's okay
 Diana C.: Thank you!
 Diana C.: May I know the specific drink you ordered?
 Kyle Garren: I had a venti carmel macchiato
 Diana C.: Thank you.
 Diana C.: Could you please provide me with the specific store's address?
 Kyle Garren: It was the 4800 Blue Diamond Rd
 Kyle Garren: Sorry it took awhile I had to get the address
 Diana C.: It's okay, thank you very much!
 Diana C.: Just to confirm, Albertsons - Las Vegas #332 is the store you visited, correct?
 Kyle Garren: Yes
 Diana C.: Thank you for the confirmation!
 Diana C.: Could you please tell me if this is the first time something like this has happened at this location or if you have had other issues recently?
 Kyle Garren: This is the first time this has happened
 Kyle Garren: usually the coffee is great
 Diana C.: Thank you for the information. I apologize for any inconvenience this may have caused you. Please rest assured I will certainly make this right for you!
 Diana C.: I want you to know that I will send your feedback to the Store Manager to make sure we are consistently serving you the best Caramel Macchiatos every time you visit us.
 Diana C.: We are constantly looking for ways to improve the quality of our products and service to create satisfied customers.
 Diana C.: You know better than anyone else what you want from Starbucks.
 Diana C.: Kyle, as a gesture of appreciation to you I would like to invite you for a better experience by sending you a Starbucks Gift Card with $10.
 Diana C.: I know this is not why you wrote us but I recognize this is not the drink you expected.
 Diana C.: Would you mind providing me with your mailing address?
 Kyle Garren: Thank you, my address is 5674 Notte Pacifica Way
 Diana C.: Thank you for the information!
 Diana C.: Great! I've successfully sent your new Starbucks Card!
 Diana C.: This would be mailed to the mailing address you provide, it may take from 7-14 Business days.
 Diana C.: I recognize how important drink consistency is. Thanks for giving us the opportunity to fix something that went wrong.
 Diana C.: Please let me know if there is anything else I can do for you. I will be happy to help!
 Kyle Garren: Okay thank you for passing along the message
 Diana C.: You are very welcome! Thank you for taking the time to share your experience with me!
 Diana C.: It's been a pleasure to chat with you today. Thank you for contacting Starbucks, have a great evening, Kyle!
 Diana C. has disconnected.