The Trade Desk - Senior Manager/Director, IT Infrastructure

Senior Manager/Director, IT Infrastructure
WHO WE ARE LOOKING FOR:
The Senior Manager/Director, IT Infrastructure is responsible for The Trade Desk’s global corporate IT Infrastructure systems; primarily focused on Collaboration, Identity, Network and Telecom systems. The ideal candidate will be a thought leader, collaborative people manager and one who is energized by hands on involvement in technology on a day to day basis.  We are looking for a hands-on technologist who has the ability to manage direct and indirect resources, while having the technical aptitude to operate and implement the technologies they are responsible for.

WHAT YOU WILL BE DOING:
Vendor Management expertise for our 95% cloud-based technology stack.  Maintain a high level of communication and positive professional relations with our current and/or future vendors and suppliers.
Cooperative leadership in leveraging our operations team for Level 1 Administration services through Operationalizing processes, driving automation, good documentation creation, training and technical guidance.
Responsible for (through a combination of hands-on and direct staff)
Internal directory service management and architecture, Cloud-based single sign on, proactive service health focus (Monitoring, patching, backups)
Application management of on premise and/or third party hosted solutions
Collaboration systems (Project Management, Knowledge Base, Unified Communications, Hosted Email, Cloud based VoIP telephony solutions, Cloud File Management, Meeting Room Collaboration and Print/Scan solutions.)
Global Corporate WAN and LAN Devices
Global Data/voice circuits
Contributes as a technical project resource for global collaboration, Enterprise and Identity system projects across a mixed Windows and OSX environment (70%/30%)
Team member participation on our Security Team, participates in security incident response processes and activities as appropriate.
Leverages best practices approach towards projects, implementations, and issue resolutions; ability to provide status updates and reports
Creates and maintains efficient documentation for IT Standards, Procedures and KB
Maintains a high quality of technical support to ensure effective productivity for the management, established employees, and the future of The Trade Desk team members.
Other duties as assigned
WHAT YOU BRING TO THE TABLE:
Knowledge, Skills and Abilities

Keyboarding skills and computer proficiency with software knowledge to include MS Office
Excellent interpersonal, written, and oral communication skills required
Strong customer service and presentation skills
Able to analyze customer needs and reach acceptable solutions
Comprehension and adherence to company procedures and policies required
Able to perform effectively with supervision, either independently or as a team member
Able to maintain confidentiality of information and systems required
Conduct that supports the company’s ethics, core values, and compliance programs
Education and Experience Knowledge

Bachelor’s degree in related IT field required; Microsoft certification desired but not required with demonstrated experience
Eight to ten years+ of experience in a similar hands-on engineering role working with:
Multi-site Active Directory & best practice, replication management, group policy objects, Domain trusts, Federation and Disaster recovery planning
Office 365 / Exchange online, email best practice, day to day email management, configuration management, email archive, e-discovery and Disaster recovery planning.
Cloud-based single sign on experience with Azure AD SAML, OAUTH or similar technology
Anti-virus/Malware/Phishing defense, DDOS and IP based attack mitigation
New circuit provisioning, carrier and telecom contract management
Hosted and Cloud PBX management (Cisco, RingCentral, Zoom Voice)
TCP/IP, DNS, DHCP, IPSEC, associated certificates and directory authentication integrations.
Troubleshooting and maintaining our Cisco Meraki stack; Firewall/IPS, layer 2 / layer 3 switches, wireless access points, Mesh VPN, QoS prioritization, Traffic shaping and HA/Failover
Two to five years of experience working with:
AD Connect, Powershell
Enterprise Cloud file storage services (Dropbox, OneDrive)
Unified Communications (Slack, Cisco Jabber, Cisco VoIP)
Meeting management software (Zoom)
Microsoft patch management / deployment
Domain security industry standars (Azure Multifactor Authentication, Mimecast Secure mail gateway, Azure Security and Compliance)
International deployments and international end user support for troubleshooting and new equipment provisioning
Previous experience working at a startup is preferred
Prior experience working with the ITIL framework in a SOX regulated environment is highly desired


Physical Demands

Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day
Position requires the ability to speak and hear 50% of the time
Must be able to lift up to 50 pounds
Safety Requirements

Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of our safety policies
Must be willing to report safety violations and potential safety violations to appropriate supervisor or management
 Availability Requirements

Attendance: Must maintain regular and acceptable attendance.
Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
Overtime: Must be available and willing to work such overtime per week as we determine is necessary or desirable to meet business needs.
Weekend and Holiday:  Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet THE TRADE DESK business needs.
Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner.  This may require remote or occasional on-site support.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.