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Helpseeker
Apr 8th, 2019
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  1.  
  2.  
  3. Application Basics
  4.  
  5. Name: Thunderbird
  6. Version: 60.6.1
  7. Build ID: 20190325011617
  8.  
  9. Update Channel: release
  10. User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.6.1
  11. OS: Windows_NT 10.0
  12.  
  13. Multiprocess Windows: 0/0 (Disabled)
  14. Web Content Processes:
  15. Stylo: content = true (enabled by default), chrome = true (enabled by default)
  16. Enterprise Policies:
  17. Google Location Service Key: Missing
  18. Google SafeBrowsing Key: Missing
  19. Mozilla Location Service Key: Missing
  20. Safe Mode: false
  21.  
  22. Mail and News Accounts
  23. account1:
  24. INCOMING: account1, , (pop3) pop3.mail.dk:995, SSL, passwordCleartext
  25. OUTGOING: , asmtp.mail.dk:587, alwaysSTARTTLS, passwordCleartext, true
  26.  
  27. account2:
  28. INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
  29.  
  30. account3:
  31. INCOMING: account3, , (pop3) pop3.mail.dk:995, SSL, passwordCleartext
  32. OUTGOING: , asmtp.mail.dk:587, alwaysSTARTTLS, passwordCleartext, true
  33.  
  34. Crash Reports for the Last 3 Days
  35.  
  36. All Crash Reports
  37.  
  38. Extensions
  39.  
  40. Name
  41. Version
  42. Enabled
  43. ID
  44.  
  45. Emoji Menu
  46. 2.0
  47. true
  48. emoji@menu.com
  49.  
  50. Highlighter
  51. 0.7.0
  52. true
  53. andre.rodier-highlighter@gmailcom
  54.  
  55. Lightning
  56. 6.2.6.1
  57. true
  58. {e2fda1a4-762b-4020-b5ad-a41df1933103}
  59.  
  60. Search as list
  61. 3.1.1
  62. true
  63. search-as-list@pso.ebr
  64.  
  65. Security Software
  66.  
  67. Type: Name
  68.  
  69. Antivirus: Windows Defender Antivirus
  70. Antispyware: Windows Defender Antivirus
  71. Firewall: Windows Firewall
  72.  
  73. Graphics
  74.  
  75. Features
  76. Compositing: Basic
  77. Asynchronous Pan/Zoom: none
  78. WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008c07)
  79. EGL_VERSION: 1.4 (ANGLE 2.1.0.f474fbb607e0)
  80. EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
  81. EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  82. WebGL 1 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  83. WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.f474fbb607e0)
  84. WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  85. WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  86. WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008c07)
  87. EGL_VERSION: 1.4 (ANGLE 2.1.0.f474fbb607e0)
  88. EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization
  89. EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  90. WebGL 2 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  91. WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.f474fbb607e0)
  92. WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  93. WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  94. Off Main Thread Painting Enabled: true
  95. DirectWrite: true (10.0.17763.168)
  96.  
  97. GPU #1
  98. Active: Yes
  99. Description: AMD Radeon HD 6450
  100. Vendor ID: 0x1002
  101. Device ID: 0x6779
  102. Driver Version: 15.201.2401.0
  103. Driver Date: 11-4-2015
  104. Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  105. Subsys ID: 24931462
  106. RAM: 512
  107.  
  108. GPU #2
  109.  
  110. Diagnostics
  111. AzureCanvasAccelerated: 0
  112. AzureCanvasBackend: skia
  113. AzureContentBackend: skia
  114. AzureFallbackCanvasBackend: cairo
  115.  
  116. Decision Log
  117. HW_COMPOSITING: disabled by user: Disabled by pref
  118. D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
  119. DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
  120. D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
  121. GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
  122. WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled
  123.  
  124. Crash Guard Disabled Features
  125.  
  126. Workarounds
  127.  
  128. Failure Log
  129.  
  130. Media
  131.  
  132. Audio Backend: wasapi
  133. Max Channels: 2
  134. Preferred Channel Layout: stereo
  135. Preferred Sample Rate: 44100
  136.  
  137. Output Devices
  138.  
  139. Name
  140. Group
  141. Vendor
  142. State
  143. Preferred
  144. Format
  145. Channels
  146. Rate
  147. Latency
  148.  
  149. Analog Connector (FastTrack Pro)
  150. USB\VID_0763&PID_2012&MI_00\6&217d1fed&0&0000
  151. Disabled
  152. None
  153. default: F32LE, support: S16LE F32LE
  154. 2
  155. default: 44100, support: 44100 - 44100
  156. 0 - 0
  157.  
  158. Analog Connector (FastTrack Pro)
  159. USB\VID_0763&PID_2012\5&150432da&0&1
  160. Disabled
  161. None
  162. default: F32LE, support: S16LE F32LE
  163. 2
  164. default: 44100, support: 44100 - 44100
  165. 0 - 0
  166.  
  167. Internal AUX Jack (FastTrack Pro)
  168. USB\VID_0763&PID_2012\5&150432da&0&1
  169. Disabled
  170. None
  171. default: F32LE, support: S16LE F32LE
  172. 0
  173. default: 0, support: 0 - 0
  174. 0 - 0
  175.  
  176. Analog Connector (FastTrack Pro)
  177. USB\VID_0763&PID_2012&MI_00\6&217d1fed&0&0000
  178. Enabled
  179. All
  180. default: F32LE, support: S16LE F32LE
  181. 2
  182. default: 44100, support: 44100 - 44100
  183. 133 - 441
  184.  
  185. AMD HDMI Output (AMD High Definition Audio Device)
  186. HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&1b5d11d6&0&0001
  187. Enabled
  188. None
  189. default: F32LE, support: S16LE F32LE
  190. 2
  191. default: 48000, support: 48000 - 48000
  192. 144 - 480
  193.  
  194. Analog Connector (FastTrack Pro)
  195. USB\VID_0763&PID_2012\5&150432da&0&1
  196. Disabled
  197. None
  198. default: F32LE, support: S16LE F32LE
  199. 2
  200. default: 44100, support: 44100 - 44100
  201. 0 - 0
  202.  
  203. Internal AUX Jack (FastTrack Pro)
  204. USB\VID_0763&PID_2012&MI_00\6&217d1fed&0&0000
  205. Disabled
  206. None
  207. default: F32LE, support: S16LE F32LE
  208. 0
  209. default: 0, support: 0 - 0
  210. 0 - 0
  211.  
  212. Input Devices
  213.  
  214. Name
  215. Group
  216. Vendor
  217. State
  218. Preferred
  219. Format
  220. Channels
  221. Rate
  222. Latency
  223.  
  224. Internal AUX Jack (FastTrack Pro)
  225. USB\VID_0763&PID_2012\5&150432da&0&1
  226. Disabled
  227. None
  228. default: F32LE, support: S16LE F32LE
  229. 0
  230. default: 0, support: 0 - 0
  231. 0 - 0
  232.  
  233. Analog Connector (FastTrack Pro)
  234. USB\VID_0763&PID_2012&MI_00\6&217d1fed&0&0000
  235. Enabled
  236. All
  237. default: F32LE, support: S16LE F32LE
  238. 2
  239. default: 8000, support: 8000 - 8000
  240. 24 - 80
  241.  
  242. Analog Connector (FastTrack Pro)
  243. USB\VID_0763&PID_2012\5&150432da&0&1
  244. Disabled
  245. None
  246. default: F32LE, support: S16LE F32LE
  247. 2
  248. default: 44100, support: 44100 - 44100
  249. 0 - 0
  250.  
  251. Internal AUX Jack (FastTrack Pro)
  252. USB\VID_0763&PID_2012&MI_00\6&217d1fed&0&0000
  253. Disabled
  254. None
  255. default: F32LE, support: S16LE F32LE
  256. 0
  257. default: 0, support: 0 - 0
  258. 0 - 0
  259.  
  260. Microphone (HD Webcam C310)
  261. USB\VID_046D&PID_081B&MI_02\6&1a3b371&2&0002
  262. Disabled
  263. None
  264. default: F32LE, support: S16LE F32LE
  265. 1
  266. default: 48000, support: 48000 - 48000
  267. 0 - 0
  268.  
  269. Important Modified Preferences
  270.  
  271. accessibility.typeaheadfind.flashBar: 0
  272. browser.cache.disk.capacity: 358400
  273. browser.cache.disk.filesystem_reported: 1
  274. extensions.lastAppVersion: 60.6.1
  275. font.internaluseonly.changed: true
  276. font.name.monospace.el: Consolas
  277. font.name.monospace.x-cyrillic: Consolas
  278. font.name.monospace.x-unicode: Consolas
  279. font.name.monospace.x-western: Consolas
  280. font.name.sans-serif.el: Calibri
  281. font.name.sans-serif.x-cyrillic: Calibri
  282. font.name.sans-serif.x-unicode: Calibri
  283. font.name.sans-serif.x-western: Calibri
  284. font.name.serif.el: Cambria
  285. font.name.serif.x-cyrillic: Cambria
  286. font.name.serif.x-unicode: Cambria
  287. font.name.serif.x-western: Cambria
  288. font.size.fixed.el: 14
  289. font.size.fixed.x-cyrillic: 14
  290. font.size.fixed.x-unicode: 14
  291. font.size.fixed.x-western: 14
  292. font.size.variable.el: 17
  293. font.size.variable.x-cyrillic: 17
  294. font.size.variable.x-unicode: 17
  295. font.size.variable.x-western: 17
  296. media.gmp.storage.version.observed: 1
  297. network.cookie.prefsMigrated: true
  298. network.predictor.cleaned-up: true
  299. places.database.lastMaintenance: 1554195431
  300. places.history.expiration.transient_current_max_pages: 104858
  301. storage.vacuum.last.index: 1
  302. storage.vacuum.last.places.sqlite: 1553679664
  303. ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
  304.  
  305. Important Locked Preferences
  306.  
  307. Places Database
  308.  
  309. JavaScript
  310.  
  311. Incremental GC: true
  312.  
  313. Accessibility
  314.  
  315. Activated: false
  316. Prevent Accessibility: 0
  317. Accessible Handler Used: true
  318. Accessibility Instantiator:
  319.  
  320. Library Versions
  321.  
  322. Expected minimum version
  323. Version in use
  324.  
  325. NSPR
  326. 4.19
  327. 4.19
  328.  
  329. NSS
  330. 3.36.7
  331. 3.36.7
  332.  
  333. NSSSMIME
  334. 3.36.7
  335. 3.36.7
  336.  
  337. NSSSSL
  338. 3.36.7
  339. 3.36.7
  340.  
  341. NSSUTIL
  342. 3.36.7
  343. 3.36.7
  344.  
  345. Sandbox
  346.  
  347. Content Process Sandbox Level: 0
  348. Effective Content Process Sandbox Level: 1
  349.  
  350. Internationalization & Localization
  351.  
  352. Application Settings
  353. Requested Locales: ["en-US"]
  354. Available Locales: ["en-US"]
  355. App Locales: ["en-US"]
  356. Regional Preferences: ["da-DK"]
  357. Default Locale: "en-US"
  358.  
  359. Operating System
  360. System Locales: ["en-US"]
  361. Regional Preferences: ["da-DK"]
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