If you have a service that is not responding or showing pending in Windows services that you are unable to stop, use the following directions to force the service to stop.

1. Click the **Start** menu
2. Click **Run** or in the search bar type **services.msc**
3. Press **Enter**
4. Look for the service and check the **Properties** and identify its service name
5. Once found, open a command prompt. Type **sc queryex [servicename]**.
6. Press **Enter**
7. Identify the PID
8. In the same command prompt type **taskkill /pid [pid number] /f**
9. Press **Enter**