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balmo594

escalation template

balmo594
Jun 17th, 2018
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  1. ***********************************************************************************************************************************************************
  2. ***********************************************************************************************************************************************************
  3. ***********************************************************************************************************************************************************
  4. ***********************************************************************************************************************************************************
  5. Call Back Escalation
  6. Time Started:
  7. Time Ended:
  8.  
  9. Name:
  10. Dialed: 90541 + + 5082123
  11. Issue:
  12.  
  13. TROUBLESHOOTING STEPS:
  14. ============================================
  15. > customer answered going back to the main TS
  16. > routed to VM.
  17. > left a message.
  18. > eoc
  19. ============================================
  20.  
  21. RESOLUTION/CLOSING REMARKS:
  22. Agent’s idea of what the root cause/real problem was: NA
  23. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  24. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  25. Customer agreed to close the case: YES
  26. Customer agreed that issue was Resolved: YES
  27. Customer satisfied: YES
  28. ***********************************************************************************************************************************************************
  29. ***********************************************************************************************************************************************************
  30. ***********************************************************************************************************************************************************
  31. ***********************************************************************************************************************************************************
  32. Call Back Escalation
  33. Time Started:
  34. Time Ended:
  35.  
  36. Name:
  37. Dialed: 90541 + + 5082123
  38. Issue:
  39.  
  40. TROUBLESHOOTING STEPS:
  41. ============================================
  42. > customer answered going back to the main TS
  43. > routed to VM.
  44. > left a message.
  45. > eoc
  46. ============================================
  47.  
  48. RESOLUTION/CLOSING REMARKS:
  49. Agent’s idea of what the root cause/real problem was: NA
  50. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  51. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  52. Customer agreed to close the case: YES
  53. Customer agreed that issue was Resolved: YES
  54. Customer satisfied: YES
  55. ***********************************************************************************************************************************************************
  56. ***********************************************************************************************************************************************************
  57. ***********************************************************************************************************************************************************
  58. ***********************************************************************************************************************************************************
  59. Call Back Escalation
  60. Time Started:
  61. Time Ended:
  62.  
  63. Name:
  64. Dialed: 90541 + + 5082123
  65. Issue:
  66.  
  67. TROUBLESHOOTING STEPS:
  68. ============================================
  69. > customer answered going back to the main TS
  70. > routed to VM.
  71. > left a message.
  72. > eoc
  73. ============================================
  74.  
  75. RESOLUTION/CLOSING REMARKS:
  76. Agent’s idea of what the root cause/real problem was: NA
  77. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  78. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  79. Customer agreed to close the case: YES
  80. Customer agreed that issue was Resolved: YES
  81. Customer satisfied: YES
  82. ***********************************************************************************************************************************************************
  83. ***********************************************************************************************************************************************************
  84. ***********************************************************************************************************************************************************
  85. ***********************************************************************************************************************************************************
  86. Call Back Escalation
  87. Time Started:
  88. Time Ended:
  89.  
  90. Name:
  91. Dialed: 90541 + + 5082123
  92. Issue:
  93.  
  94. TROUBLESHOOTING STEPS:
  95. ============================================
  96. > customer answered going back to the main TS
  97. > routed to VM.
  98. > left a message.
  99. > eoc
  100. ============================================
  101.  
  102. RESOLUTION/CLOSING REMARKS:
  103. Agent’s idea of what the root cause/real problem was: NA
  104. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  105. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  106. Customer agreed to close the case: YES
  107. Customer agreed that issue was Resolved: YES
  108. Customer satisfied: YES
  109. ***********************************************************************************************************************************************************
  110. ***********************************************************************************************************************************************************
  111. ***********************************************************************************************************************************************************
  112. ***********************************************************************************************************************************************************
  113. Call Back Escalation
  114. Time Started:
  115. Time Ended:
  116.  
  117. Name:
  118. Dialed: 90541 + + 5082123
  119. Issue:
  120.  
  121. TROUBLESHOOTING STEPS:
  122. ============================================
  123. > customer answered going back to the main TS
  124. > routed to VM.
  125. > left a message.
  126. > eoc
  127. ============================================
  128.  
  129. RESOLUTION/CLOSING REMARKS:
  130. Agent’s idea of what the root cause/real problem was: NA
  131. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  132. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  133. Customer agreed to close the case: YES
  134. Customer agreed that issue was Resolved: YES
  135. Customer satisfied: YES
  136. ***********************************************************************************************************************************************************
  137. ***********************************************************************************************************************************************************
  138. ***********************************************************************************************************************************************************
  139. ***********************************************************************************************************************************************************
  140. Call Back Escalation
  141. Time Started:
  142. Time Ended:
  143.  
  144. Name:
  145. Dialed: 90541 + + 5082123
  146. Issue:
  147.  
  148. TROUBLESHOOTING STEPS:
  149. ============================================
  150. > customer answered going back to the main TS
  151. > routed to VM.
  152. > left a message.
  153. > eoc
  154. ============================================
  155.  
  156. RESOLUTION/CLOSING REMARKS:
  157. Agent’s idea of what the root cause/real problem was: NA
  158. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  159. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  160. Customer agreed to close the case: YES
  161. Customer agreed that issue was Resolved: YES
  162. Customer satisfied: YES
  163. ***********************************************************************************************************************************************************
  164. ***********************************************************************************************************************************************************
  165. ***********************************************************************************************************************************************************
  166. ***********************************************************************************************************************************************************
  167. Call Back Escalation
  168. Time Started:
  169. Time Ended:
  170.  
  171. Name:
  172. Dialed: 90541 + + 5082123
  173. Issue:
  174.  
  175. TROUBLESHOOTING STEPS:
  176. ============================================
  177. > customer answered going back to the main TS
  178. > routed to VM.
  179. > left a message.
  180. > eoc
  181. ============================================
  182.  
  183. RESOLUTION/CLOSING REMARKS:
  184. Agent’s idea of what the root cause/real problem was: NA
  185. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  186. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  187. Customer agreed to close the case: YES
  188. Customer agreed that issue was Resolved: YES
  189. Customer satisfied: YES
  190. ***********************************************************************************************************************************************************
  191. ***********************************************************************************************************************************************************
  192. ***********************************************************************************************************************************************************
  193. ***********************************************************************************************************************************************************
  194. Call Back Escalation
  195. Time Started:
  196. Time Ended:
  197.  
  198. Name:
  199. Dialed: 90541 + + 5082123
  200. Issue:
  201.  
  202. TROUBLESHOOTING STEPS:
  203. ============================================
  204. > customer answered going back to the main TS
  205. > routed to VM.
  206. > left a message.
  207. > eoc
  208. ============================================
  209.  
  210. RESOLUTION/CLOSING REMARKS:
  211. Agent’s idea of what the root cause/real problem was: NA
  212. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  213. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  214. Customer agreed to close the case: YES
  215. Customer agreed that issue was Resolved: YES
  216. Customer satisfied: YES
  217. ***********************************************************************************************************************************************************
  218. ***********************************************************************************************************************************************************
  219. ***********************************************************************************************************************************************************
  220. ***********************************************************************************************************************************************************
  221. Call Back Escalation
  222. Time Started:
  223. Time Ended:
  224.  
  225. Name:
  226. Dialed: 90541 + + 5082123
  227. Issue:
  228.  
  229. TROUBLESHOOTING STEPS:
  230. ============================================
  231. > customer answered going back to the main TS
  232. > routed to VM.
  233. > left a message.
  234. > eoc
  235. ============================================
  236.  
  237. RESOLUTION/CLOSING REMARKS:
  238. Agent’s idea of what the root cause/real problem was: NA
  239. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  240. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  241. Customer agreed to close the case: YES
  242. Customer agreed that issue was Resolved: YES
  243. Customer satisfied: YES
  244. ***********************************************************************************************************************************************************
  245. ***********************************************************************************************************************************************************
  246. ***********************************************************************************************************************************************************
  247. ***********************************************************************************************************************************************************
  248. Call Back Escalation
  249. Time Started:
  250. Time Ended:
  251.  
  252. Name:
  253. Dialed: 90541 + + 5082123
  254. Issue:
  255.  
  256. TROUBLESHOOTING STEPS:
  257. ============================================
  258. > customer answered going back to the main TS
  259. > routed to VM.
  260. > left a message.
  261. > eoc
  262. ============================================
  263.  
  264. RESOLUTION/CLOSING REMARKS:
  265. Agent’s idea of what the root cause/real problem was: NA
  266. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  267. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  268. Customer agreed to close the case: YES
  269. Customer agreed that issue was Resolved: YES
  270. Customer satisfied: YES
  271. ***********************************************************************************************************************************************************
  272. ***********************************************************************************************************************************************************
  273. ***********************************************************************************************************************************************************
  274. ***********************************************************************************************************************************************************
  275. Call Back Escalation
  276. Time Started:
  277. Time Ended:
  278.  
  279. Name:
  280. Dialed: 90541 + + 5082123
  281. Issue:
  282.  
  283. TROUBLESHOOTING STEPS:
  284. ============================================
  285. > customer answered going back to the main TS
  286. > routed to VM.
  287. > left a message.
  288. > eoc
  289. ============================================
  290.  
  291. RESOLUTION/CLOSING REMARKS:
  292. Agent’s idea of what the root cause/real problem was: NA
  293. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  294. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  295. Customer agreed to close the case: YES
  296. Customer agreed that issue was Resolved: YES
  297. Customer satisfied: YES
  298. ***********************************************************************************************************************************************************
  299. ***********************************************************************************************************************************************************
  300. ***********************************************************************************************************************************************************
  301. ***********************************************************************************************************************************************************
  302. Call Back Escalation
  303. Time Started:
  304. Time Ended:
  305.  
  306. Name:
  307. Dialed: 90541 + + 5082123
  308. Issue:
  309.  
  310. TROUBLESHOOTING STEPS:
  311. ============================================
  312. > customer answered going back to the main TS
  313. > routed to VM.
  314. > left a message.
  315. > eoc
  316. ============================================
  317.  
  318. RESOLUTION/CLOSING REMARKS:
  319. Agent’s idea of what the root cause/real problem was: NA
  320. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  321. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  322. Customer agreed to close the case: YES
  323. Customer agreed that issue was Resolved: YES
  324. Customer satisfied: YES
  325. ***********************************************************************************************************************************************************
  326. ***********************************************************************************************************************************************************
  327. ***********************************************************************************************************************************************************
  328. ***********************************************************************************************************************************************************
  329. Call Back Escalation
  330. Time Started:
  331. Time Ended:
  332.  
  333. Name:
  334. Dialed: 90541 + + 5082123
  335. Issue:
  336.  
  337. TROUBLESHOOTING STEPS:
  338. ============================================
  339. > customer answered going back to the main TS
  340. > routed to VM.
  341. > left a message.
  342. > eoc
  343. ============================================
  344.  
  345. RESOLUTION/CLOSING REMARKS:
  346. Agent’s idea of what the root cause/real problem was: NA
  347. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  348. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  349. Customer agreed to close the case: YES
  350. Customer agreed that issue was Resolved: YES
  351. Customer satisfied: YES
  352. ***********************************************************************************************************************************************************
  353. ***********************************************************************************************************************************************************
  354. ***********************************************************************************************************************************************************
  355. ***********************************************************************************************************************************************************
  356. Call Back Escalation
  357. Time Started:
  358. Time Ended:
  359.  
  360. Name:
  361. Dialed: 90541 + + 5082123
  362. Issue:
  363.  
  364. TROUBLESHOOTING STEPS:
  365. ============================================
  366. > customer answered going back to the main TS
  367. > routed to VM.
  368. > left a message.
  369. > eoc
  370. ============================================
  371.  
  372. RESOLUTION/CLOSING REMARKS:
  373. Agent’s idea of what the root cause/real problem was: NA
  374. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  375. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  376. Customer agreed to close the case: YES
  377. Customer agreed that issue was Resolved: YES
  378. Customer satisfied: YES
  379. ***********************************************************************************************************************************************************
  380. ***********************************************************************************************************************************************************
  381. ***********************************************************************************************************************************************************
  382. ***********************************************************************************************************************************************************
  383. Call Back Escalation
  384. Time Started:
  385. Time Ended:
  386.  
  387. Name:
  388. Dialed: 90541 + + 5082123
  389. Issue:
  390.  
  391. TROUBLESHOOTING STEPS:
  392. ============================================
  393. > customer answered going back to the main TS
  394. > routed to VM.
  395. > left a message.
  396. > eoc
  397. ============================================
  398.  
  399. RESOLUTION/CLOSING REMARKS:
  400. Agent’s idea of what the root cause/real problem was: NA
  401. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  402. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  403. Customer agreed to close the case: YES
  404. Customer agreed that issue was Resolved: YES
  405. Customer satisfied: YES
  406. ***********************************************************************************************************************************************************
  407. ***********************************************************************************************************************************************************
  408. ***********************************************************************************************************************************************************
  409. ***********************************************************************************************************************************************************
  410. Call Back Escalation
  411. Time Started:
  412. Time Ended:
  413.  
  414. Name:
  415. Dialed: 90541 + + 5082123
  416. Issue:
  417.  
  418. TROUBLESHOOTING STEPS:
  419. ============================================
  420. > customer answered going back to the main TS
  421. > routed to VM.
  422. > left a message.
  423. > eoc
  424. ============================================
  425.  
  426. RESOLUTION/CLOSING REMARKS:
  427. Agent’s idea of what the root cause/real problem was: NA
  428. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  429. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  430. Customer agreed to close the case: YES
  431. Customer agreed that issue was Resolved: YES
  432. Customer satisfied: YES
  433. ***********************************************************************************************************************************************************
  434. ***********************************************************************************************************************************************************
  435. ***********************************************************************************************************************************************************
  436. ***********************************************************************************************************************************************************
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