Dear Illiterate Isolan,
I'm sorry, I'm guilty? Have you read anything that has been said in the previous emails, or are you just doing your shift with as little discretion as possible hoping to get your check and go home? I did not commit this violation. My account was hacked. I am not guilty. The hack was due to a flaw in YOUR systems "secure" RSA encryption. I got hacked because, according to a computer security expert, YOUR programmers incorrectly implemented a security algorithm. The hacker proceeded to taint my account. I find it very, very angering that you guys show the least bit of care for your customers. And, for the second time, you make exceptions all the time. I've seen level 250's that have changed hands 5+ times with no consequences. The ones that are stuck with bans, on the other hand, get them removed by complaining within 30 days and making up some crap story. I did not have that luxury, my account was in the possession of a hacker. If you will not even listen to what I have to say, then please pass my message on to someone who will. You are a customer support representative - you are here to judge requests and dispense justice or answers when due. They are due. If there was a finite set of states for every situation you would be out of a job. This is why I fail to see why upper management is cutting you a check to stamp the same general response on every inquiry that comes across your desk. WoW has more players than Tibia will every have with about a third of the life span. What do they do when a paying customer is hacked? They confirm the situation (I have given you enough details for you to do so) and they give the customer justice if the situation is legitimate. They are doing it right, why aren't you?

With Aggravation,
Rukee