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Aug 26th, 2019
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  1. So after 4 months of waiting for replies on my tickets, tweets, I now have received a reply from the discord team about a ticket of mine.
  2. The reply is pretty much this:
  3.  
  4. Cayde6 (Discord)
  5.  
  6. Hi there,
  7.  
  8. To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. It looks like you're writing in about another account — please write in from that email address associated with that account.
  9.  
  10. Sincerely,
  11. Discord Trust & Safety Team
  12.  
  13.  
  14. (Now, if anyone can guess why my email is not associated with that account? Guess stop reading now and guess.
  15. Guessed yet?
  16. No?
  17. Well, the answer is because this email came 4 months later and since then my FUCKING ACCOUNT HAS BEEN DELETED ALREADY. SO OF COURSE MY EMAIL ISN'T ASSOCIATED WITH IT YOU DUMB MOTHERFUCKERS. MY EMAIL ISN'T ASSOCIATED TO ANY ACCOUNTS BECAUSE YOU FUCKS DELETED IT AND THEN IGNORED ALL MY TICKETS WHILE THERE WAS A DELETION PROCESS GOING ON OF LIKE 14 DAYS.)
  18.  
  19. I replied with this:
  20.  
  21. Dear Discord Team,
  22.  
  23. That would be extremely plausible and doable if the Discord team replied to my several previous send tickets and tweets regarding the matter at the time. My discord account in question has been deleted since then, which contained rather valuable things to me.
  24.  
  25. The email associated to that specific Stuckerrs account is exactly this one. The ticket linked with screenshots of login attempts among other things that showed my attempts at login in and failing.
  26. Since my unresolved tickets are now three months old I'm mainly trying to figure out how I never got a reply. I then was told to send a message to the personal abuse discord email, which I did and didn't receive a reply from either.
  27.  
  28. If there's any way to still reobtain this account I'd gladly continue fighting for it.
  29. I'd love to know how to proof that this email is associated with the deleted account in question.
  30.  
  31. -Stuckerrs
  32.  
  33.  
  34.  
  35. (I didn't get a reply to this, so I ended up going through my old emails and took those as evidence where Discord welcomes a certain Stuckerrs on Discord and needs email verification. That mail was send to this email account.)
  36.  
  37. I wrote another reply:
  38.  
  39.  
  40. (the mail screenshot)
  41. Old email, regarding the account Stuckerrs that's linked to the (my email srry private) email.
  42. Since the previous tickets weren't replied to in weeks time, my time to resurrect my account when it had been blocked against my will is now over.
  43. Likely the reason it shows now that this ain't an email linked to the account, is because it shows that it's now a deleted user.
  44. If I try to login with my email and password on Discord, it says now that my email doesn't even exist.
  45. I'd still really hope there's a particular way to get ahold of some of the chat logs and important things that were within there.
  46. I again, will do what I can to proof that my account was linked to this email.
  47.  
  48.  
  49.  
  50. (I still with little hope continue writing regarding how much the account has value to me as well to see if the info on that account in particular still remains. But I was greeted with the final kick in the balls.)
  51.  
  52.  
  53. Their reply:
  54.  
  55. Bottles (Discord)
  56.  
  57. Hi there,
  58.  
  59. Please note that we remove all data associated with deleted accounts 14 days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation to our Terms of Service and Community Guidelines, we would have no record of that account existing.
  60.  
  61. Sincerely,
  62. Discord Trust & Safety Team
  63.  
  64.  
  65.  
  66. (hey, now we can finish the riddle.
  67. We already figured out that the reason my account is not associated with my this email is because my account has been deleted and why.
  68. The simple question is though... What's longer than 14 days?
  69. ...
  70. You got it?
  71. Yeah, me too. 4 fucking months is the answer.
  72.  
  73. I get told that I'm talking about a fucking account that isn't associated to my email because my account has been deleted, with every bit of info that's related to it.
  74. Including which email it's connected to.
  75. I wrote several fucking tickets during the deletion process. Around 3 to 4 tickets AND I SEND A TWEET TOO.
  76. THESE TICKETS WERE NEVER REPLIED TO WHAT THE FUCK LOL
  77. THEY JUST WAITED OUT THE DELETION PROCESS AND THEN DECIDED TO REPLY WHEN IT WAS ALL TOO LATE.)
  78.  
  79.  
  80. I replied to that email with:
  81.  
  82. Dear Discord Team,
  83.  
  84.  
  85.  
  86.  
  87.  
  88. There was a deletion process lasting several weeks going on about my disabled account.
  89.  
  90. I explained in 4-5 unanswered tickets at the time the situation and that I was up late at night, forcefully shut down Discord and the other programs running.
  91.  
  92. I reopened Google Chrome at the time and finished watching a YouTube video before heading to bed.
  93.  
  94. The next morning I was unable to login and so I send my first ticket immediately explaining the situation and showing screenshots of the situation taking place.
  95.  
  96. I had received no response to that ticket so I tweeted since the official Discord site shows that if I want a quick response, I can tweet them.
  97.  
  98. I didn’t get a reply to that tweet either and I send another ticket to a different sector to see if that reporting catogory does reply to the ticket.
  99.  
  100. I now send a ticket to bug issues and general issues with no reply.
  101.  
  102. At the time I was told at my login to check my email when I attempted to login.
  103. http://prntscr.com/oxsp62 (added this as a screenshot so that you all can see it as well this is unrelated to the email, since I added it as a file in there.)
  104. When I received that at the time, I immediately went and checked. I had received absolutely no email whatsoever and wrote in my ticket(s) about having received not a single email about this either.
  105.  
  106. This was one of the reasons I expected that this was a bug, since I didn’t exactly do anything special in particular to make this happen either.
  107.  
  108. I then one day received a message of a close friend of me showing that after several attempts of getting in contact with the team, that my Discord account had simply been deleted.
  109.  
  110. I was rather let down to see after my Discord had been deleted that I now am receiving replies to my tickets.
  111.  
  112. I know that the Discord Team would never purposely ignore my tickets.
  113.  
  114. But- it IS quite a coincidence nonetheless.
  115.  
  116.  
  117.  
  118. I feel like I did everything in my power to fix my issue at the time it was still possible.
  119.  
  120.  
  121.  
  122. Stuckerrs
  123.  
  124.  
  125.  
  126.  
  127. (This is where the conversation so far ends and probably comes to an end as well because now there's actually nothing more for me to do. I got fucked over by the Discord Team over legit nothing.)
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