Javier C.: Hello Dan! I am a Zynga Customer Support Representative.  How can I help you today?
Dan: Hi there, I played the mystery game tonight, all 6 prizes and no french unicorn bonus. Hoping to get credited some farm cash and my french unicorn
Javier C.: I'll not give you cash but I'll check your mystery game for the unicorn.
Dan: I think i should be compensated on your gaming not working the way it should and me having to try over and over and over again to get to live support to get the issue resolved.
Dan: not what i wanted to be doing at 11pm at night
Javier C.: Let me see what I can do ok?
Dan: thank you
Javier C.: Dan, I'm sorry for the delay.
Javier C.: I've added 40 cash to your account and a french unicorn to your Gift Box.
Javier C.: Would you please verify?
Dan: yes i have them both!
Dan: thanks so much :D
Javier C.: You are welcome Dan, we are here to assist you anytime you need.
Javier C.: I'll kindly ask you to fill a little survey about your experience chatting with me, it is going to appear at the end of this chat when you close the chat window ok?
Dan: ok sounds good
Javier C.: Is there anything else I can help you with today?
Dan: no that was all