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- Conversation with BC Game
- Started on July 15, 2024 at 05:09 PM Taipei time CST (GMT+0800)
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- 05:09 PM | Visitor: English (United States)
- 05:09 PM | COCO: Welcome to BC.GAME Support. How can we help?
- 05:09 PM | Visitor: Other
- 05:09 PM | COCO: Please describe your issue
- 05:10 PM | Alvin from BC Game: Hi , Thank you for reaching BC Game Live Support. This is Alvin and I'm here to assist you today!
- 05:11 PM | Visitor: I can not log in. After I type my email and password, I get an error message "Account verification needed". Normally it requires me to use 2fa, however that window does not appear, only the message.
- 05:11 PM | Visitor: [Screenshot of the error message]
- 05:12 PM | Alvin from BC Game: Kindly send an e-mail to [email protected] (mailto:[email protected]) together with the following information:
- Subject: Account at Risk request for unlock
- 1. BCGame Username
- 2. Registered Email Address
- 3. One Deposit Transaction (TXID)
- 4. Commonly used IP Address
- 5. Commonly used device
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- Note - the email must be sent from the email address registered to your BCGame account
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- Please be patient, it could take up to 1 Week for the email team to respond. Thank you!
- 05:13 PM | Visitor: I do not think I ever set a username. I only used the email.
- 05:15 PM | Alvin from BC Game: Please ensure that details will be provided.
- 05:17 PM | Visitor: So I should find out my username first?
- 05:19 PM | Alvin from BC Game: Yes dear player.
- 05:20 PM | Visitor: How could I find out which username belongs to the [my email] email address?
- 05:22 PM | Alvin from BC Game: Please be informed that details must have provide to determine your account.
- 05:25 PM | Visitor: Alright, I shall find it somehow. Thanks. Have a nice day!
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- Exported from BC Game on July 15, 2024 at 05:25 PM Taipei time CST (GMT+0800)
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