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- In this paperwork of ISCOM 305 Final Exam you will find the answers on the next questions:
- 1. Which of the following factors account for the interest in organizational management?
- 2. The degree to which quality characteristics are designed into the product is commonly referred as:
- 3. ____________ is a method of identifying the causes of poor quality.
- 4. When employees are directly involved in the quality management process, it is most commonly referred to as:
- 5. Control Charts are graphs that visually show:
- 6. Process Capability Ratio is defined as:
- 7. The following activities are associated with supply chain:
- 8. The following attributes are associated with the Bullwhip effect:
- 9. e-Businesses replaces physical processes with imaginary ones:
- 10. RFID technology uses ____________ to transfer data:
- 11. The following concept is associated with the
- Business - General Business
- 1. The role of “Operations” is to:
- a. Improve Quality
- b. Create Opportunity
- c. Manage Inventory
- d. Create Value
- e. All of the above
- 2. The degree to which quality characteristics are designed into the product is commonly referred as:
- a. Product optimization
- b. Quality of design
- c. Both A B
- d. None of the above
- e. Management optimization theory
- 3. ____________ is a method of identifying the causes of poor quality.
- a. Configuration management
- b. Process analysis
- c. Project management
- d. Process improvement
- e. Pareto analysis
- 4. When employees are directly involved in the quality management process, it is most commonly referred to as:
- a. Translating required competitive dimensions into specific performance requirements for operations
- b. Participative problem solving
- c. Converting order winners into specific performance requirements
- d. All of the above
- e. Both A and B only
- 5. Control Charts are graphs that visually show:
- a. Process improvement
- b. Management control
- c. If a sample is within statistical control limits
- d. All of the above
- e. None of the above
- 6. Process Capability Ratio is defined as:
- a.
- b. Performance quality
- c. Performance duration
- d. Existentialism
- e. Conformance quality
- 7. The following activities are associated with supply chain:
- a. Flow and transformation of goods and services
- b. Associated information flows
- c. A only
- d. B only
- e. Both A B
- 8. The following attributes are associated with the Bullwhip effect:
- a. High buffer inventories
- b. Poor customer service
- c. Missed production schedules
- d. High costs
- e. All of the above
- 9. e-Businesses replaces physical processes with imaginary ones:
- a. True
- b. False
- 10. RFID technology uses ____________ to transfer data:
- a. Micro Waves
- b. Television signals
- c. Radio Waves
- d. All of the above
- e. None of the above
- 11. The following concept is associated with the “Deming Wheel”:
- a. General Motors’ new concept car
- b. Motor cycles
- c. PDCA cycle
- d. Airlines
- e. None of the above
- 12. A cause-and-effect diagram is also called:
- a. fishbone
- b. Ishikawa
- c. A only
- d. A B
- e. None of the above
- 13. The main focus of Quality Management according to Deming is to:
- a.
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