Update: HP ProLiant Servers: Access to Firmware Updates & Service Pack for ProLiant


You are receiving this communication because you have been identified as a customer using HP ProLiant Servers and HP Services.

HP has made significant investments in its intellectual capital to provide the best value and experience for our customers. We continue to offer a differentiated customer experience with our comprehensive support portfolio. HP, as an industry leader, is well positioned to provide reliable support services across the globe with proprietary tools, HP trained engineers, and genuine certified HP parts. Only HP customers and authorized channel partners may download and use support materials.

In line with this commitment, starting in February 2014, Hewlett-Packard Company will change the way firmware updates and Service Pack for ProLiant (SPP) on HP ProLiant server products are accessed. Select server firmware and SPP on these products will only be accessed through the HP Support Center to customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Center User ID and for the specific products being updated. We encourage you to review your current support coverage to ensure you have the appropriate coverage to maintain uninterrupted access to firmware updates and SPP for these products.

For more information, please access:

    How to link an existing support coverage to your HP Support Center User ID
    HP ProLiant Servers Firmware and Service Pack for ProLiant Entitlement
    More Information on Access to HP Support Materials

For any questions, please contact HP support, your HP Service Account team or visit Contact HP to access HP via chat or phone.