Date: Fri, 3 Feb 2012 10:00:25 -0800
From: Ina Centaur
To: Rod Humble, Patch Linden
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Hello, This is from rather a long time ago, and I had thought
something went through internally. But, it appears that everything
below is still unresolved. Please follow up. Thanks!


---------- Forwarded message ----------
From: Ina Centaur
Date: Fri, Jul 1, 2011 at 6:43 PM
Subject: Re: Regarding Your Regions
To: Patch Linden
Cc: Rod Humble


Hi Patch and Rod,

While I appreciate the "goodwill," there are still several issues at
large here.

First of all, would you mind identifying the new Director of Marketing
or equivalent successor to Amanda Van Nuys? The billing and support
system issues aside, I find it very disconcerting that communication
with a Linden Lab professional can be so suddenly disregarded with no
identifiable cause. The discontinuity is simply alarming -- Amanda was
trying to work something out with regards to the LEA and tier amnesty,
and then, suddenly, she's terminated, and there is apparently no one
to relay what happened to her work or communication.

Secondly, throughout this debacle, I did not mean to disrespect the
work of the support staff, or that of yourself. However, other than
Amanda, there were several other Linden Lab employees telling me to
disregard Support/Billing, especially the automated systems, as
supposedly there was something in the lines of "tier amnesty" in the
works. I assumed that Amanda had updated all Linden Lab employees
involved when her communication started earlier this month. However,
it was not until Charlene's email last week that I found out
otherwise.

There appears to be nontrivial communication issues among Linden Lab
employees. It is difficult for a third party to make sense of all the
conflicting communication from different Linden Lab employees. Rod:
This is really something that needs to be ameliorated at all levels.
When Amanda started working on the tier amnesty/LEA project, support
and other employees at Linden Lab really should have been notified of
that. It shows either disorganization or dissent in the organization
-- that the customer has to be the one forwarding email's from LL
executives to update other LL employee's.

Lastly, the gesture referred to as "goodwill" is typically taken as
time reimbursed via the SLA of comparably priced dedicated server
companies. It's typically 1 day of downtime =3D 1 month of extended
service "on the house." There are even some services, where it's 1
hour of downtime =3D 1 month of extended service. I do appreciate the
gesture, but the sims were down over a week, and this came abruptly -
especially after Amanda Van Nuy's communication.

This bring me back to the first issue, which, to me, is the mystery of
Amanda Van Nuy's sudden disappearance. The last I knew, she was trying
to help the 4 Sim SL Globe Theatre / Shakespeare efforts. Running on a
grassroots "common man's" version of a nonprofit, the endeavor is
entirely sponsored through microdonations from numerous patrons. As
such, all major affairs are publicly announced to maintain
transparency.

At this point, if it is not possible to continue from where Amanda
left off, I can only assume the worst -- that Amanda Van Nuys lost her
job for trying to save Shakespeare.=A0For this, the very least she
deserves is some recognition within our group of over 50,000 active
subscribers.

I really do hope that that is not the case. It is simply not good for
the morale of any parties involved that someone could get fired for
trying to save Shakespeare. But, I just can't see any other reason for
what happened.

I am really hoping that you can help here.

Ina