Hello Kevin

Thank you for contacting support

In order to investigate this problem we will need more information from the owner of the server. If you could please ask him to run a WinMTR log for 100 packets and send us the results as a reply to this ticket, we will be able to trace the problem. There does not appear to be an issue from what I can see at our end, but with further information we should be able to see the problem

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Tony T.
Junior Service Desk Technical Analyst