Do not Hire: Rapid Response Auto Transport James Johansen

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FIRST SET OF MAILS:
---------- Forwarded message ----------
From: Daniel Santillanes <[email protected]>
Date: Sat, Jan 5, 2013 at 1:37 PM
Subject: Re: Reasonable Rate to Ship the Acura, Quote #1085-HI
To: "[email protected]" <[email protected]>


Hello James, please don't forget about me.... Thx!


DS
www.danielsantillanes.com
Perito Traductor Monterrey
MAPA OFICINA: http://g.co/maps/kgy4n
Nuevos Teléfonos:
Directo Monterrey (81)8421.1513
Directo D.F.          (55)8421.2426
Directo USA         (001)415.999.1293
Oficina (Recados): (81) 8358.4069

On Sat, Jan 5, 2013 at 9:49 AM, Daniel Santillanes <[email protected]> wrote:
Hola James. Any news on the advance?

________________________
DS
Perito Traductor Monterrey
Web: www.santillanes.mx
MAPA OFICINA: http://g.co/maps/kgy4n


On Jan 4, 2013, at 7:25, "James" <[email protected]> wrote:
Yes we are currently negotiating with 2 drivers.....will keep you informed the second either of them commit .

________________________________________
From: "Daniel Santillanes" <[email protected]>
Sent: Friday, January 04, 2013 7:10 AM
To: "[email protected]" <[email protected]>
Subject: Re: Reasonable Rate to Ship the Acura, Quote #1085-HI
Hola James. Any word on the spots remaining for Monday?
________________________
DS
Perito Traductor Monterrey
Web: www.santillanes.mx
MAPA OFICINA: http://g.co/maps/kgy4n


On Jan 3, 2013, at 17:17, "James" <[email protected]> wrote:
CONSIDER IT DONE....YOU NEED TO CALL IN & BOOK YOUR RESERVATION

________________________________________
From: "Daniel Santillanes" <[email protected]>
Sent: Thursday, January 03, 2013 4:44 PM
To: "[email protected]" <[email protected]>
Subject: Re: Reasonable Rate to Ship the Acura, Quote #1085-HI
Monday midday would be preferred.

Would you come to my home or what's the deal?
________________________
DS
Perito Traductor Monterrey
Web: www.santillanes.mx
MAPA OFICINA: http://g.co/maps/kgy4n


On Jan 2, 2013, at 20:25, "James" <[email protected]> wrote:
you tell me

________________________________________
From: "Daniel Santillanes" <[email protected]>
Sent: Wednesday, January 02, 2013 8:00 PM
To: "[email protected]" <[email protected]>
Subject: Re: Reasonable Rate to Ship the Acura, Quote #1085-HI
Hahahaha

Good answer. That's the attitude.

What follows?

Can we ship it on Saturday?  Sunday? Monday?

(We leave on Monday evening)
________________________
DS
Perito Traductor Monterrey
Web: www.santillanes.mx
MAPA OFICINA: http://g.co/maps/kgy4n


On Jan 2, 2013, at 18:48, "James" <[email protected]> wrote:
Pick up immediately , IF NEED BE !!!!!!!

________________________________________
From: "Daniel Santillanes" <[email protected]>
Sent: Tuesday, January 01, 2013 1:59 PM
To: "[email protected]" <[email protected]>
Subject: Re: Reasonable Rate to Ship the Acura, Quote #1085-HI

Hello James!

How soon could we ship my vehicle?

Let me know.

Cheers!
________________________
DS
Perito Traductor Monterrey
Web: www.santillanes.mx
MAPA OFICINA: http://g.co/maps/kgy4n


On Dec 31, 2012, at 15:00, Daniel Santillanes <[email protected]> wrote:
Hola James, the top middle spot man!

What would be the process to follow in order to ship the car?
How long would it take for it to get there? (from Berkeley to Washington, DC)?
where do you pick it up and where do you drop it off?

Let me know, I'm interested

Cheers!



DS
www.danielsantillanes.com
Perito Traductor Monterrey
MAPA OFICINA: http://g.co/maps/kgy4n
Nuevos Teléfonos:
Directo Monterrey (81)8421.1513
Directo D.F.          (55)8421.2426
Directo USA         (001)415.999.1293
Oficina (Recados): (81) 8358.4069

On Sat, Nov 17, 2012 at 8:31 PM, James <[email protected]> wrote:
No real need for enclosed.....comes with a 400.00 dollar premium...i would place your vehicle in the safest place ....top middle spot of the carrier !!!!

________________________________________
From: "Daniel Santillanes" <[email protected]>
Sent: Saturday, November 17, 2012 6:03 PM
To: "James Johansen with Rapid Response Auto Transport" <[email protected]>
Subject: Re: Reasonable Rate to Ship the Acura, Quote #1085-HI


Hola James,

Is it the same price if the transport method is a closed container? or is this non-practical?

Pls let me know

Cheers!

DS
www.danielsantillanes.com
Perito Traductor Monterrey
MAPA OFICINA: http://g.co/maps/kgy4n
Nuevos Teléfonos:
Directo Monterrey (81)8421.1513
Directo D.F.          (55)8421.2426
Directo USA         (001)415.999.1293
Oficina (Recados): (81) 8358.4069


On Sat, Nov 17, 2012 at 7:55 PM, James Johansen with Rapid Response Auto Transport <[email protected]> wrote:

Rapid Response Auto Transport, Inc. is Licensed, Bonded, and Insured. Our DOT MC #796305


Hi Daniel,

Thank you for your interest in shipping your vehicle with Rapid Response Auto Transport! The estimated price to ship your 2008 Acura RDX is $925. Your rate can vary within a range of $50-$100 above or below, however, It all depends on your exact needs. So, please give me a call and let's starts working on your personalized move!


Your quote number is 1085-HI.  For your convenience, if you are ready to proceed with your transport immediately, you may place your order online using this secure link or give us a call to speak with your agent, James Johansen at (772) 237-3277: https://www.jtracker.com/external/view/quote?qid=cnJhdDAxMTA4NUhJ
INCLUDED IN OUR ESTIMATE IS:
  Door-to-Door Service
    Direct Transport
    Full Coverage Insurance
   Free Pre & Post Inspections	   Taxes and Tolls
    Fuel Charges
    Single Carrier
   A free lesson in how the industry operates!

Vehicle(s):	Year	Make	Model
2008	Acura	RDX

Vehicle Operable:	 Yes
Ship Via:	 Open
1st Available Ship Date:	 01/02/13
Origin:	 Albany, CA
Destination:	 washington, DC
Our Estimate to ship your vehicle:	 $925


R.R.A.T. does NOT charge an Upfront Fee. Unlike many other companies we do not require a deposit until your vehicle is dispatched to a reputable carrier that meets our highest standards and can fulfill your particular transport needs.


FYI - A few facts you NEED to know:

Everyone that is emailing and contacting you is a broker - This basically means they all utilize the same network of drivers which can limit their ability in getting your vehicle moved. Rapid Response uses an internal database of proven & verified, A+ Industry Rated Carriers to ensure yourtransport is in full compliance with DOT regulations.

IMPORTANT things to factor in when your choosing company:

1. NEVER pay an upfront deposit or reservation fee - You shouldn't have to pay til the job is done.
2. ALWAYS use a company that is upfront & honest about how the industry works - Rapid Response!
3. BEWARE of unrealistically low prices when comparing companies - Too good to be true? Probably is.
4. ALWAYS expect prompt communication from your account executive - Rapid Response!

I am always available to answer your questions, offer the best solutions, and I look forward to speaking with you soon!




Sincerely,
James Johansen
(772) 237-3277
Rapid Response Auto Transport
[email protected]

You are receiving this message because you requested a quote for your move. To stop receiving messages from Rapid Response Auto Transportclick here to unsubscribe. For more information on how your email was obtained, click here to learn more.


SECOND SET OF MAILS:
---------- Forwarded message ----------
From: Daniel Santillanes <[email protected]>
Date: Sun, Jan 6, 2013 at 12:25 PM
Subject: Re: Addresses
To: [email protected]


Ok perfect, no worries.

Remember that they can call me anytime 415-999-1293 and that I have to be at the airport at 20:00 on Tomorrow (monday) night.


Here it goes:

Pick up: 670 Kula Gulfway, Albany, CA, 94706. Inside "University Village".
Drop off: 1709 P Street, NW; Washington, DC  20036.

Let me know all is OK, and if you have it, the approximate time of pick up.

Thanks a lot!!



DS
www.danielsantillanes.com
Perito Traductor Monterrey
MAPA OFICINA: http://g.co/maps/kgy4n
Nuevos Teléfonos:
Directo Monterrey (81)8421.1513
Directo D.F.          (55)8421.2426
Directo USA         (001)415.999.1293
Oficina (Recados): (81) 8358.4069

On Sun, Jan 6, 2013 at 12:19 PM, James <[email protected]>wrote:
I am not in the office today but spoke to my dispatcher he says that info was never entered into system. Please email both the physical address for pickup & delivery. And I will forward it to the driver  & my dispatcher. Glad we caught that now !.

________________________________________
From: "Daniel Santillanes" <[email protected]>
Sent: Sunday, January 06, 2013 10:13 AM
To: [email protected]
Subject: Addresses


Hello James, good morning. How are you?

Can you pelease tell me What are the Addresses you have registered both for pick up and delivery of my vehicle?

THIRD SET OF MAILS:

---------- Forwarded message ----------
From: Daniel Santillanes <[email protected]>
Date: Mon, Jan 7, 2013 at 5:20 PM
Subject: Re: Status
To: "[email protected]" <[email protected]>


Any advance James?

________________________
DS
Perito Traductor Monterrey
Web: www.santillanes.mx
MAPA OFICINA: http://g.co/maps/kgy4n


On Jan 7, 2013, at 11:49, "James" <[email protected]> wrote:
not in the office at dental appmnt.....call when done

________________________________________
From: "Daniel Santillanes" <[email protected]>
Sent: Monday, January 07, 2013 11:44 AM
To: "[email protected]" <[email protected]>
Subject: Re: Status

Any news buddy?
Pelease reply

________________________
DS
Perito Traductor Monterrey
Web: www.santillanes.mx
MAPA OFICINA: http://g.co/maps/kgy4n


On Jan 7, 2013, at 9:24, Daniel Santillanes <[email protected]> wrote:

> Hello James how are you?
>
> Could you pelease tell me the ETA Of the driver?
>
> All good?
>
> Let me know. Cheers,
>
> ________________________
> DS
> Perito Traductor Monterrey
> Web: www.santillanes.mx
> MAPA OFICINA: http://g.co/maps/kgy4n

FOURTH SET OF MAILS:

On Wed, Jan 9, 2013 at 10:54 AM, James Johansen with Rapid Response Auto Transport <[email protected]> wrote:

Rapid Response Auto Transport, Inc. is Licensed, Bonded, and Insured. Our DOT MC #796305

Hi Daniel,


Great news, I have located & verified a carrier for your 2008 Acura RDX.  Please contact me at your earliest convenience so we can confirm all of the details and provide you with your driver's contact information.
-------------------------------------

REVIEW THAT YOU JUST READ:
FOR YOUR OWN PEACE OF MIND, DO NOT HIRE THIS PEOPLE. Please Read.
My name is Daniel Santillanes, and I don’t work for their competition. If you google me, you will find that I exist, all my data, and you will see that my business is also the service business.
My name is not “James Van der Beek” (Dawson’s Creek Actor’s main Character) or “Gary Fisher” (Bycicle Rider Extraordinaire ,  both of who just left two five-star reviews for this company and which I know are made-up reviews.  You can google them as well.
As a service provider, I know a satisfied customer can return once more, or many times, and can recommend you to one or two other people… and I also know that It takes just angry customer can represent either ten, twenty or more bad recommendations. That’s why you have to provide the best service possible. If you screw up, well, just take it like a man, apologize, offer some kind of compensation or relief, and move on.
Well… this time I am the angry customer. I am a truly disappointed and also very sad that there are still companies who try to take advantage of the client instead of just providing a good service. This is the case of this particular company, who are calling me a liar and saying that I don’t exist.
 In fact, the admin at www.transportreviews.com provided me with the option of writing a second review, which I felt was unnecessary…  But then, these people posted this reply to my initial review, and this made me very angry.  “We have cross referenced this email and have no such customer or order number on file. We have disputed this posting and are currently awaiting removal. Again, this is not a legitimate complaint, our guess it is a competitor attempting to slander. Disregard until it is removed. Thank you”.  This is the reason I decided to opt-in for a more detailed review. This is not a slander. This truly happened.
I will try to keep this review as succinct as possible. In fact, I will just point out the facts in a Bullet-Style manner, so you know what happened. If you are interested, you can Judge for yourself by reading  ALL the mails crossed between  James Johansen and  myself, in the following link:
1.- I  contacted James Johansen because I liked his style. He gave me a good hunch over the mail and subsequently over the phone. Route: California to DC.
2.- I gave him my desired pick-up date which was Monday, January 7, 2013, after we agreed on a 925.00 USD price. He said he could deliver, not to worry about a thing.
3.- After crossing several mails and phone calls during the week, he assured me not to worry because my driver was picking up the vehicle “either SUNDAY or MONDAY, during the day”.
4.- On Saturday Jan 5, and Sunday Jan 6,  I called James more than ten times. He did not pick up his phone to any of them, and all I got was the voicemail. I left him a voicemail for every call. I also wrote him numerous e-mails which he did not answer.
5.- I waited all day Sunday AND Monday, and James was to no avail via phone nor mail. The hauler never came. The service was not provided as we had agreed. Two days later he answered my mail, telling me that he had great news and a hauler for my vehicle… two days after we had agreed the pick-up date.
The most honest thing to do was telling the truth: We will not be able to pick your car on your desired date”. Instead, he just kept saying “yes”, “no problem”, “don’t worry”, etc…
Why am I doing this? Just Because I want you to skip the horrendous experience and anguish that I went through… “will the driver come?” “I can’t go anywhere, they might come” “C’mon James, please pick up”… “Maybe he didn’t get my e-mail” and so forth.
Oh, that and the fact that they are calling me a liar.
1.- Their promise was a lie.
2.- Their first reply to my review (which I just have one sentence and I did not copy completely) was also a lie. (Look below)
3.- Their second reply to my review is also a lie. (Look below)
Please, do not engage in business with these company. For your own peace of mind.
------------------------------------------------------------------------------------
THIS IS THE ORIGINAL REVIEW:
“Do not hire: Tells the client what they want to hear, but fails to deliver.
Review:	I had a very unpleasant experience with this company. James promised me the pick up of my vehicle "Either Sunday or Monday during the day". He also told me "not to worry about a thing", because "He had everything covered" and that  “WE WILL LEAVE NO STONE UNTURNED FOR YOU”. Monday evening was the last day I could ship my vehicle, since my flight was scheduled for Monday night, the red-eye flight.
Well, it turns out that neither Sunday nor Monday was my vehicle picked up (and I was at home, waiting all day). James Johansen did not answer nor return any of my phone calls, even though I left voice messages every time. He did not answer my emails either throughout those two days.
I must have called him more than ten times, and sent the same number of emails.
Then, on Wednesday, he wrote an email saying something like "URGENT: I have great news for you, I have located a hauler to pick up your vehicle". TWO DAYS AFTER WE AGREED THE PICK UP!!!
His service is very poor and untrustworthy. It was so much easier to tell me the truth: "We will not be able to pick your vehicle in your desired date".
Shame for James and the people involved in his team.”
--------------
LIES:  PART of the First reply: “"We have offered Daniel a credit toward a future move for either himself or family."
They didn’t contact me at all. They still have my mail and my number, but never contacted me to offer a credit nor any sort or relief.
LIES: Second Reply: “We have cross referenced this email and have no such customer or order number on file. We have disputed this posting and are currently awaiting removal. Again, this is not a legitimate complaint, our guess it is a competitor attempting to slander. Disregard until it is removed. Thank you”
No such Customer or order number on file? Please…  You can see all the mails we crossed back and forth in the following link:
(Please read from bottom to top, as the most recent are the first ones displayed)