<ErwinJunge> Lava_Croft: ping
<Lava_Croft> ?
<ErwinJunge> Ah good, you're here :) Could you give some quick explanation of what you did to finally get an N900? There's a guy on #maemo who has exactly your problem with Nokia Care.
<Lava_Croft> it depends where he is from
<Lava_Croft> and what the laws are there
<ErwinJunge> I thought you ended up complaining on facebook and the problem magically went away?
<Lava_Croft> in the Netherlands, there is a 2 year guarantee on the N900, so if it breaks and its not your fault, Nokia has to either replace it, or send you a different phone _that you agree with_
<Lava_Croft> yes
<Lava_Croft> after 3 months of phonecalls
<Lava_Croft> several promised n900s that never arrived
<Lava_Croft> and after being dissed by the tech support lamer
<Lava_Croft> :)
<Lava_Croft> basically, the course of action is this:
<Lava_Croft> take broken n900 to nokia care
<Lava_Croft> nokia care replaces with n8
<Lava_Croft> go back to nokia care point, have them phone nokia care
<Lava_Croft> nokia care will then manually replace the n900
<Lava_Croft> the automated process at nokia replaces any broken n900 with a N8
<Lava_Croft> no matter what the problem is
<Lava_Croft> and yes, i know that is criminal:<
<ErwinJunge> Allright, thanks. Pastebinning this for the guy at #maemo :)
<Lava_Croft> also, if he is still under the 2y guarantee, nokia is probably obliged by law to give him either a N900 or a device he wants
<Lava_Croft> but he has to keep calling nokia care
<Lava_Croft> dont wait for the care point people to do so
<Lava_Croft> dont hesitate to threaten with lawyers orso either
<Lava_Croft> the first is just the local nokia repair shop, the second is the actual nokia care, which is somewhere on a cloud
<Lava_Croft> far far away
<Lava_Croft> he needs to call the latter
<Lava_Croft> make sure he gets the tech department on the line
<Lava_Croft> the first line knows shit about this subject
<Lava_Croft> idk where he is from
<Lava_Croft> if he is from holland, he has to ask for Louis Costa
<Lava_Croft> at nokia care