FHG Technologies FAIL

Package arrived. The "USA-SA Plug Adapter" I paid R60 for was not included.

- L


Quoting L******:

Not yet but judging from the tracking info, I expect it will be delivered at some point during the course of the day.

- L


Quoting FHG Technologies <*****@**************************>:
Dear L******

Kindly advise if you have received the products ?



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 09 May 2014 13:23
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

I just checked again and I definitely covered for express delivery in the
quote you sent me:

"DHL Express Delivery R200.00"

I suggest you get on the phone with these people and motivate them.

- L


Quoting L******:
Hello W*****,

I've just called Globalflight to confirm when to expect the package.

They told me that the parcel has been marked as budget and NOT
overnight, so apparently only by Monday.

Can you please follow up and find out why this is the case as a matter
of urgency(!)

This really is the final nail in the coffin.

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

It will only be updated tomorrow morning



Kind Regards
W***** (Owner/Director)



-----Original Message-----
From: L******************
Sent: 08 May 2014 15:25
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Hi W*****,

I submitted the waybill number to Globeflight's T&T and it says "No
details found!".

Please take a look and let me know.

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******,

We are happy to inform you that your product has been dispatched and
is with the courier. You should receive it tomorrow. Thank you once
again for shopping with us, we trust that you will enjoy this product.
Here is the tracking details -

Company: Globeflight
Tracking Number: ***********
Website: www.globeflight.co.za
Telephone: 0861 *** ***



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 08 May 2014 11:13
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Morning W*****,

Just wanted to make sure all was on schedule with the delivery(?)

Please let me know about relevant courier tracking no's.

Thanks and regards,

- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

I have received the goods last night. Ill be sending it out
tomorrow afternoon for delivery on Friday



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 06 May 2014 17:20
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Hi W*****,

At least they're in the country. I see the following message on
UPS's
side:

"This delivery address is in a remote area where deliveries are not
made daily."

Is there no way to get location details and inquire directly with
someone there?

Let me know.

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

The packages was not delivered today as they should have. Im
providing you with all the waybill numbers of the parcels that
should have been here last week already

UPS
****************** ; ******************

DHL
**********

I really hope its here tomorrow. Sorry for wasting your time like
this



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 05 May 2014 16:45
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Update?..

- L


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "L******" <****@**********>
Date: Mon, 5 May 2014 07:58:12
To: FHG Technologies<*****@**************************>
Reply-To: ****@**********
Subject: Re: Asus G750JX-DB71

Morning W*****,

Holding you to it.

Keep me posted.

Regards,
- L******


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies" <*****@**************************>
Date: Mon, 5 May 2014 09:35:31
To: 'L******'<****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

Sorry for only responding now. Had to spend the weekend in Nelspruit.
Im expecting the laptop today still



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 03 May 2014 11:09
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Listen, W*****, I really can't afford another delay.

If you can't in all honesty deliver to me by Wednesday next week
then please refund the R 23,260.00 to me now:

        ABSA
        Account: **********
        Branch: 632005

No hard feelings.

Regards,
- L******


Quoting L******:
Morning W*****,

Can you please let me know the latest?

Regards,
- L******


Quoting L******:
Hi W*****,

How did it go?..

Regards,
- L******


Quoting L******:
Hello W*****,

I trust all's going well and I can look forward to the laptop
being sent out today.

Please confirm.

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

One year local carry in warranty



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 29 April 2014 16:23
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Hi W*****,

Won't you pls confirm the validity period of the laptop's
warranty?

Thanks,
- L******


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies" <*****@**************************>
Date: Tue, 29 Apr 2014 13:30:19
To: 'L******'<****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

Yes I have great news. If all goes well I'll be sending out
your laptop on Friday



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 29 April 2014 12:00
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Morning W*****,

Any progress?..

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

Thank you for your grace



Kind Regards
W***** (Owner/Director)



-----Original Message-----
From: L******************
Sent: 23 April 2014 17:49
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

You got it + good luck with things.

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

I completely understand and im sorry for that. I will
deliver to you as soon as possible. Please just allow me a
few more days



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 23 April 2014 17:34
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Good Evening W*****,

I appreciate that you're under pressure with work but that's
none of my concern and, as one of your customers, I deserve
better than being ignored after almost two months of
patience in the face of ongoing disappointment.

Again: I just wish to have a final understanding of the
situation regarding the two items and when to expect them.

I've tried calling your phone several times and left a
message, which remains unanswered.

Please reply, it's common decency.

Regards,
- L******


Quoting L******:
Morning W*****,

I've waited this long, I don't mind waiting a bit longer.

I just wish to know exactly when to expect the items.

Please let me know.

Regards,
- L******


Quoting L******:
Also, has the original one still not cleared?

Regards,
- L******


Quoting L******:
W*****,

What is the ETA? Will it be in the country before the
weekend?

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

Im sorry to let you down once again. Its just chaos with
all my clients and shipments at the moment. You still
have the option of a refund if you choose not to wait, I
apologise again for all this



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 22 April 2014 15:28
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

W*****: WHAT IS GOING ON???

- L


Quoting L******:
When??

- L

Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies" <*****@**************************>
Date: Tue, 22 Apr 2014 10:18:32
To: 'L******'<****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

Thank you for your email. Trust you had a good Easter
weekend.
Sorry for the late response, I see you have sent quite
a few messages. I have not received the laptop as of yet.
The bag also has
not arrived yet.



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 21 April 2014 12:32
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Bump.


Quoting L******:
Hello,

No unforeseen delays, I hope?..

Regards,
- L******

-----Original Message-----
From: "FHG Technologies"
<*****@**************************>
Date: Tue, 15 Apr 2014 17:10:20
To: <****@**********>
Subject: RE: Asus G750JX-DB71

Yes, I got the case off amazon so its quite quick to
be delivered


Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 15 April 2014 17:09
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Okay, will that include the carry case?

- L


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies"
<*****@**************************>
Date: Tue, 15 Apr 2014 16:48:10
To: 'L******'<****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

It looks like it will only be Tuesday because of all
the holidays unless a miracle happens


Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 15 April 2014 14:03
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

W*****,

Please confirm.

Regards,
- L******


Quoting L******:
Morning W*****,

Thank you, that would be decent.

Is all on schedule for me to receive the lot by Friday?

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

The price on the notebook case is decent. Can I
include the bag as a compensation gift?

Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 11 April 2014 11:55
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Hello W*****,

Q: Are you certain I'll receive my laptop on
Friday, considering it will be a public holiday? I
need some certainty regarding its receipt, it's
costing me dearly not having a
portable workstation.

I like this bag by the way:

http://www.amazon.com/Case-Logic-17-3-Inch-Laptop-VNCI-217/dp/B007ABANFY/ref=sr_1_2?ie=UTF8&qid=1397208861&sr=8-2&keywords=17+inch+laptop+bag

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

Good news, I should have the laptop by next week
Friday. As for the carry bag. There are quite a
few to choose from.
What im suggesting is that you have a look on
Amazon.com.
They have quite a big selection of
carry cases.
So if you see one you like send me the link and
ill order it for you.
I have created a search for you at the link below


http://www.amazon.com/s/ref=sr_nr_p_85_0?rh=i%3Aaps%2Ck%3A17+inch+laptop+bag%2Cp_85%3A2470955011&keywords=17+inch+laptop+bag&ie=UTF8&qid=1397201990&rnid=2470954011


Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 10 April 2014 19:02
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

?..

Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies"
<*****@**************************>
Date: Thu, 10 Apr 2014 16:30:19
To: 'L******'<****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

Sorry, ill respond now :) thanks



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 10 April 2014 15:27
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Bump.

- L


Quoting L******:
Hello W*****,

Is everything proceeding on schedule? No more
delays, I hope(!)

Did you manage to find a suitable carry case?

Regards,
- L******


Quoting L******:
Morning W*****,

Great, thanks. Fwiw I would prefer a carry case
over a backpack.

Regards,
- L******


Quoting FHG Technologies
<*****@**************************>:
Dear L******

I will definitely make up for this delay. The
original ROG backpack is over R2400. Ill look
into some alternatives

Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 07 April 2014 11:50
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Hi W*****,

Thank you for the update.

As for the bag, I don't need that specific
make, just one close to it.

Preferably with similar quality and
compartments for documents, mouse and other
peripherals.

I trust you'll quote me a special price for it
considering the delivery debacle to date.

Kind regards,
- L******


Quoting FHG Technologies
<*****@**************************>:
Dear L******

Thank you for your email. I hope to have the
laptop by Friday or Monday. As for the Bag. I
can get them but just a question. Do you
specifically want that bag?



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 07 April 2014 09:28
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Morning W*****,

Can you please revert to me regarding all my
correspondence below?

I would like to know ETA of either the
(still??) uncleared or new laptop.

Also about the availability of a carry bag.

Thank you,

- L******


Quoting L******:
Morning W*****,

Q: Can you get Dicota (or matching quality)
laptop bags?

I'm looking at something along these lines:
http://www.dicota.com/catalog/product/view/id/40/s/base-pro/category/3/#181=88&92=259

Regards,
- L******


Quoting L******:
Hi W*****,

Thank you kindly.

Please let me know ETA.

Regards,
- L******


Quoting FHG Technologies
<*****@**************************>:
Dear L******

I will order a new laptop and get it to you
asap



Kind Regards W***** (Owner/Director)


-----Original Message-----
From: L******
[mailto:****@**********]
Sent: 01 April 2014 16:15
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Hi again,

Let me know what you decide to do.

I'm upset at the situation, your service
has been good though.

Thanks and regards,

- L******


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "L******" <****@**********>
Date: Tue, 1 Apr 2014 11:13:34
To: FHG
Technologies<*****@**************************>
Reply-To: ****@**********
Subject: Re: Asus G750JX-DB71

Hi W*****,

You can't be serious.

Please do whatever you can to get my laptop
soonest + let me know.

I leave the details to you.

Regards,
- L******


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies"
<*****@**************************>
Date: Tue, 1 Apr 2014 12:54:37
To: <****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

Apologies for the delayed response. The
problem lies with NCRS they required a IEC
test report of some usa plug adapters in
the package. I just think it may be faster
just to order a new laptop



Kind Regards W***** (Owner/Director)


-----Original Message-----
From: L******
[mailto:****@**********]
Sent: 01 April 2014 11:17
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Morning W*****,

What's the current status of the laptop? Is
there some sort of processing queue for
clearance and, if so, how much longer?

Please let me know (+ my queries from
yesterday).

Thanks and regards,

- L******


------Original Message------
To: FHG Technologies
Subject: Re: Asus G750JX-DB71
Sent: Mar 31, 2014 16:51

Hello W*****,

I need the laptop soonest; the delay is
seriously eating into my productivity.

Surely ordering a new unit will take longer
than waiting for the current one to
clear(?)

I still haven't fully understood the reason
for the delay - is it random or is there some
sort of inspection against fraud?

Is there a chance that
the item will be held indefinitely??

As a (I presume) authorised vendor,
shouldn't you have established
measures in place to allow for rapid clearance?

Would some sort of signed proof of purchase
or other document from my part
help speed up the process?..

I honestly don't know what to tell you.
Please let me know what you advise.

Regards,
- L******



------Original Message------
From: FHG Technologies
To: 'L******'
Subject: RE: Asus G750JX-DB71
Sent: Mar 31, 2014 14:36

Dear L******

We do not have the laptop as of yet. I know
its been ages and we always make up for
unforeseen delays.
Would you be willing to wait if we ordered
another unit?



Kind Regards W***** (Owner/Director)


-----Original Message-----
From: L******
[mailto:****@**********]
Sent: 31 March 2014 12:35
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Morning W*****,

It's been 3 days short of a month since I
paid for the laptop.

Can I please get an update?

Regards,
- L******


Quoting L******:
Hello W*****,

Pls give me some good news. I find it
incredible that it takes so long to clear
an item from customs!

Regards,
- L******


------Original Message------
To: FHG Technologies
Subject: Re: Asus G750JX-DB71
Sent: Mar 27, 2014 13:37

Lucky me then. :D

Hope to see the light soon.

- L



------Original Message------
From: FHG Technologies
To: 'L******'
Subject: RE: Asus G750JX-DB71
Sent: Mar 27, 2014 13:35

Dear L******

No it doesn't. It takes 2 days max. The
trouble is with NCRS.
They are a government agency regulating
electronic devices coming into SA



Kind Regards W***** (Owner/Director)


-----Original Message-----
From: L******
[mailto:****@**********]
Sent: 27 March 2014 08:40
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Morning W*****,

Just curious, do goods usually take this
long to clear or is there some sort of
specific circumstance causing the
delay?

I really hope not to have to wait for yet
another w/e to pass without receiving it.
:(

Regards,
- L******


Quoting FHG Technologies
<*****@**************************>:
Dear L******

The package has not cleared yet
unfortunately



Kind Regards W***** Botes
(Owner/Director)


-----Original Message-----
From: L******
[mailto:****@**********]
Sent: 25 March 2014 11:01
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Anything yet?..

- L


Quoting FHG Technologies
<*****@**************************>:
Dear L******

Ill let you know as soon as its cleared



Kind Regards W***** Botes
(Owner/Director)


-----Original Message-----
From: L******
[mailto:****@**********]
Sent: 24 March 2014 09:49
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

No problem. Please let me know ETA so
that I can be around to receive the courier.

- L


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies"
<*****@**************************>
Date: Mon, 24 Mar 2014 09:25:07
To: <****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

Thank you for your email and apologies
for not responding sooner. We did not
receive the laptop as of yet. There is a
small delay at customs which should be
cleared soon.



Kind Regards W***** Botes
(Owner/Director)


-----Original Message-----
From: L******
[mailto:****@**********]
Sent: 21 March 2014 20:44
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Hi W*****,

Did you receive/ship the laptop?

Regards,
- L******


Morning W*****,

Won't you please change the delivery address to:

****************
"**************"
Wynberg 7800
Cape Town

We're doing renovations to the office and I'd prefer to receive it at home instead.

You can let the courier have my mobile too: *** *** ****

Thanks and regards,

- L******


Quoting FHG Technologies <*****@**************************>:

Dear L******

If I get it on Thursday, you will have it on Friday



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 14 March 2014 10:13
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Hi W*****,

Does that mean you're only receiving it then?

Will I still get it before next w/e?..

Regards,
- L******


Quoting FHG Technologies <*****@**************************>:
Dear L******

Thank you for your email. We should have the laptop with our next shipment
next week Thursday/Friday. Hope you have a great weekend



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 14 March 2014 09:20
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

?

Quoting L******:
Morning W*****,

Any updates on delivery date (i.e. when next week)?

Regards,
- L******


-----Original Message-----
From: "FHG Technologies" <*****@**************************>
Date: Fri, 7 Mar 2014 17:37:23
To: 'L******'<****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

I hope to have it next week but realistically only the week after.
Sorry for taking so long to reply



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 06 March 2014 12:53
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Great. ETA?..

- L


Quoting FHG Technologies <*****@**************************>:
Dear L******

Thank you for your email. Everything is in order so far



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 06 March 2014 10:43
To: FHG Technologies
Subject: Re: Asus G750JX-DB71

Morning W*****,

How're things proceeding with the order?

Regards,
- L******


Sent from my BlackBerryR wireless device

-----Original Message-----
From: "FHG Technologies" <*****@**************************>
Date: Tue, 4 Mar 2014 08:20:38
To: 'L******'<****@**********>
Subject: RE: Asus G750JX-DB71

Dear L******

Thank you for completing the order. We will place the order as soon
as the funds clear. Delivery during weekdays will only happen during
normal working hours. We will let you know as soon as we have
received the product.



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 03 March 2014 22:03
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Dear W*****,

I have made payment and CC'd proof to your email.

You can proceed to order + deliver to the following address:

        Attn: L******
        ******************
        ******************
        Montague Gardens 7441
        Cape Town, South Africa

Specify to the courier to deliver during office hours only.

Also, please let me know ETA as soon as you have one.

Thanks and regards,

- L****** (*** *** ****)


Quoting FHG Technologies <*****@**************************>:
Dear L******

Thank you for the update. The laptop is in stock with our supplier
so we can order any time :) have a good week



Kind Regards
W***** (Owner/Director)


-----Original Message-----
From: L******************
Sent: 03 March 2014 09:30
To: FHG Technologies
Subject: RE: Asus G750JX-DB71

Morning W*****,

I have spoken to my broker and it looks like the insurance will pay
me out rather than make a direct purchase.

I'd still like to honour your quote, would it be possible to set
aside the laptop for me?

Regards,
- L******

Sent from my BlackBerryR wireless device