Vortex, bad hosting

Now Chatting_
do y'all have a refund policy?
jliu:
Yes, we provide refunds when our network or systems are not up to our uptime.
Are you the person having rollback issues?
yes
ive had nothing but problems
jliu:
Is Rollback the only issue?
no
jliu:
What other issues are you having?
my server is always running at 100% ram for some reason
everyone is lagging
jliu:
That's not really a issue, it's just how java handles things.
and all my users are pissed at me
jliu:
Give me a second, let me try to get those fixed.
Please save your server right now.
done
jliu:
Alright, I did some magic on your server, and it should be working better after it reboots.
what type of magic
jliu:
RAM ajustments, and autosaves every two minutes.
well what am i suppose to do about the lag?
jliu:
Could I get your IP?
for the server?
jliu:
Your computer IP.
99.50.38.35
jliu:
Ahh, your firewall is preventing me from pinging you. Could you do the following.
crtl - r
type in cmd
and type in this command
69.46.74.201
ping 69.46.74.201
done
jliu:
Could you paste in yoru results?
i cant copy and paste from my Cmd
jliu:
Could you take a screenshot of it?
http://imgur.com/UEM1I
jliu:
A ping of 50-60 should not lag at all, your connection seems fine.
its not about me it's about my users
jliu:
Ahh, Africa is hard. Although we will be racking up some servers on the East Coast, and perhaps I can make a deal with the customer who is currently renting the server.
who is renting it?
jliu:
A customer.
i'm afraid i don't understand your resolution what would a deal with that customer do for me?
jliu:
I'll take a look if he wants to make some space for you. Our ping to africa at SJC should be though.
you have a customer on the east coast?
im still confused
what exactly are you purposing?
jliu:
Nevermind, could you check if you are doing fine with your server?
it wont start now
jliu:
It should be in the next 5 minutes, are you touching the control panel?
i started it in the sbcp
jliu:
Ahh, don't do that, I made some changes on it so it takes some time to boot.
alright
well what am i supposed to do if im still having problems?
jliu:
Hope on live chat or open a ticket, we'll help you ASAP
to be honest the help i've gotten so far has not been to great, im not trying to be hard i'm just being honest i asked y'all to transfer files over and you said 24hrs which was fine then after i waited that long i was told ten then after that i was told it's taking forever so thin i did it myself in three hours then after making my players wait for two days to play again they get on to have like 6 rollbacks
jliu:
The rollbacks should not be happening anymore, nor the crashes.
I'll be happy to give you some compensation for next month for the troubles and delays.
honestly y'all have a good way to bring in customers with a unique product but it's like a relationship if it starts out bad why would you want to continue? other companies offer a refund before seven days and thats what happend when i used vanquish i feel like this should have never happened in the first place, i should have never had the ram issues i get that y'all are a small company but i feel like it would be best for me to wait till y'all get the kinks out before i try using your service again i would very much appreciate a refund
jliu:
We're actually one of the larger Minecraft hosts, but we have a script refund policy.
Do you want a link to our refund policy?
well then why is your refund policy not on your product offering page and yes i would
All refunds are at the final discretion of VortexUnit. it's at your discretion. i really dont want to be hard but you could give me a refund and i could be on my way and niether of us wouldnt have any problems this is really upsetting that this is what it is resorting to
like i said i really like your product but it was not working for my users
jliu:
We really only provide refunds for extremely special cases, like dedicated servers and waiting times, or compensation if we break our SLA.
My users had to wait two days to play, in my opinion this is a special case because the server has had problems beyond my control i've had a bad experiance and i would hope out of good character that you would understand my disdain and refund me again im sorry it did not work but I feel that the right thing to do would be to refund me and when y'all expand later on i will look at coming back
jliu:
I'm sorry, but I'm afraid I am unable to give a refund in this case.
are you sure? because i feel that is bad business management, how would you feel if you were in my position
that is my users money that was spent to help improve their play time
but instead its being thrown away
i would really hope again that you would be a good hearted person and understand where i'm coming from. t
jliu:
I understand, but we have done nothing wrong.
It feels like you are asking the ice cream man for a refund because you didn'
didn't like the flavor.
you gave me a server with ram problems and rollbacks ? you told me it would take a day to transfer files then after that you told me another 10 hrs then after so long i had to do it myself
jliu:
Technically, we do not do transfers, so that was a special case, and we did not anticipate you to have 50k files.
i hate to be hard
I finished it in three hours?
jliu:
We deleted your dynmap files, so your archives were much smalller when you tried uploading them.
i did not use your zip
i did it directly from beastnode
jliu:
Here is your file count on FileZilla:
http://poptart.cat/DCyF
that is 404'd
all im asking for is 20$ back? so i can explore oultions that work better for my users
jliu:
http://imgur.com/fAszw
Sorry, we are denying a refund since we feel it's fair for us to not give a refund under these conditions, both outlined by our post and TOS.
alright well look at it this way
if your an ice cream man
and the ice cream is melted what do you do?
i dont want to get screwed
jliu:
You are not getting screwed, we are still delievering a perfectly working server.
We will not be giving a refund in this case, and that is our final decision. I'm sorry for the troubles.
All right well i will do everything in my power to sway that descions
wether it be bad reviews
or whatever else it takes
do you have a boss i could speak too?
like i said i hate to be hard but this is not cool
jliu:
I'm afraid I'm not going to fire myself :P.
I'll take a look at your server.
It should be booted.
now its running at 50%
you gave me a broken product
to start
its only 20$
jliu:
Actually, no, sine we allow each server to have a "burst" or VSWAP RAM of 200MB, so at 100%, the server will be throwing a bit to the vSWAP or Burst, and since our nodes are only at 75% resource capcity at any given time, it's perfectly fine.
it was not fine for my users!
i can't beleive you wont refund me 20$ thats chunk change to yall
hell that would be worth keeping me from writing bad reviews
a bad review will turn away a lots of 20$ customers compared to giving back 20$ and keeping those
jliu:
I'm going to be 100% honest for your sake, we're not going to give a refund no matter how you twist it, so please don't waste each others time. Not to sound harsh, just wanted to put it out there.
okay well show me where the refund policy is on your prduct page
and also you are currently flas advertising
flase*
jliu:
"All refunds are at the final discretion of VortexUnit." directly on our TOS.
http://www.vortexunit.com/minecraft/ i dont see it there
jliu:
Are you expecting us to post our refund policy on our product page?
yes
and you make flase claims there
jliu:
What false claims may those be?
you say there is multiple server locations
jliu:
I know a lot of providers who do not post their refund policy on their Minecraft product pages.
When you agree to our TOS, we expect you to actually read it.
Also, we might have a typo there we forgot to change, but we have a map of our single location right below it.
Keep in mind there is no way of ordering with us without agreeing to our terms of service.
yeah well thats not a good excuse for being greedy
your the only company ive had these problems with
and it will be know
jliu:
We're not being greedy, we have a justified and legal right to this money, in addition, a morally correct right as well. If you are looking to end greed in this world, their are people who are FAR more greedy than we are.
definitely not you refuse to give me a refund because you failed to give me a decent product
vanquish refunded me
no questions asked
i dont see the problem with giving back 20$ so my friends and i can play miencraft
you need 20$ this bad?
jliu:
At this point, we're really not going to give you a refund.
you never were
jliu:
We actually just proccessed two dedicated servers and several orders today.
i've done everything
and you refuse to have compassion
im just trying to protect my users who have had to deal waiting for files rollbacks and lag
jliu:
Ok.
how can you run a company with no compassion
jliu:
Ok
so now your going to reply with ok to all my questions
?
jliu:
No, but if you keep on bringing up the same points, I have nothing to say to you.
Look what we created just for you: http://i.imgur.com/rdVFm.png
Look, besides EGI I don't think anybody cares about the BBB.
Are you saying the BBB is going to take legal action on us? Hah/
I insulted you, so you will take legal action on us.
First, I never insulted you.
Second, that is hilerous.
By all means, go ahead.
alright please provide your business details
people will see just how unprofessional you are