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ceolceol
May 9th, 2011
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  1. Client 05/09/2011 12:49
  2. Due to an unsatisfactory experience, I would like to be credited a prorated amount for the cancellation of this BuyVM VPS. Please let me know what I have to do.
  3.  
  4. Thanks.
  5.  
  6. ----------------------------
  7.  
  8. -----------------------------------------
  9. ==============================
  10. -----------------------------------------
  11.  
  12. Aldryic C'boas
  13. Staff 05/09/2011 13:41
  14. [redacted];
  15.  
  16. Any product in good standing that is cancelled via the My Services menu (like how how cancelled your other VPS) before the end of the billing cycle will result in a prorated credit being applied to the account in question. As explained in our Terms of Service, this credit is not eligible for transfer, 'cashing out', or other forms of refund or payout.
  17.  
  18.  
  19. ---
  20. Aldryic C'boas, Frantech Staff
  21. [Email/MSN] cboas@frantech.ca
  22. [IRC] irc.dairc.net / #frantech
  23.  
  24. -----------------------------------------
  25. ==============================
  26. -----------------------------------------
  27.  
  28. Client 05/09/2011 14:47
  29. According to Francisco, I should be able to get a refund, not a credit.
  30.  
  31. http://www.reddit.com/r/web_design/comments/h5qax/you_get_what_you_pay_for_or_why_i_wont_be_using/c1sxnx7
  32.  
  33. -----------------------------------------
  34. ==============================
  35. -----------------------------------------
  36.  
  37. Aldryic C'boas
  38. Staff 05/09/2011 14:58
  39. [redacted];
  40.  
  41. According to Francisco, `you're welcome to log a ticket with billing and it'll be handled by (wait for it) Aldryic`. He did not promise you a refund, nor are you eligible for one. As you can see by our TOS and site documentation, we do not give refunds. The offer I initially made for you is no longer open.
  42.  
  43. As per policy, if you wish to place a cancellation you will be credited the remainder of the time in the billing cycle, just as was done for the service you had already cancelled. Alternately, should you wish to retain your service, you are eligible for seven (7) days worth of credit for the remaining service. This `downtime credit` is not eligible for services being cancelled, nor is any credit eligible for transfer, withdrawal, or any other means of `cashing out`. Please be aware that the downtime credit may not be claimed after Wednesday, 18May.
  44.  
  45.  
  46. ---
  47. Aldryic C'boas, Frantech Staff
  48. [Email/MSN] cboas@frantech.ca
  49. [IRC] irc.dairc.net / #frantech
  50.  
  51. -----------------------------------------
  52. ==============================
  53. -----------------------------------------
  54.  
  55. Client 05/09/2011 15:17
  56. The beginning of that post states, "If you want a refund". Does "refund" mean something other than giving my money back?
  57.  
  58. I'm not trying to be difficult. I would just like a refund as per Francisco's post.
  59.  
  60. -----------------------------------------
  61. ==============================
  62. -----------------------------------------
  63.  
  64. Aldryic C'boas
  65. Staff 05/09/2011 15:33
  66. [redacted];
  67.  
  68. I apologize that his meaning was unclear. He invited you to put in a request, but authorizing and denying refunds lies at my desk. Normally, we are willing to consider refunds to clients whom we feel had not received the best we could offer. This was the case when you first PMed me. As per the pastebin logs you provided:
  69.  
  70. [13:11:12] Aldryic: Yes, because insulting me is going to make things much more productive. So how about this.
  71. [13:11:28] Aldryic: Why don't you provide me with your VPS IP, or registered email. I'll issue a pro-rated refund, since you are unhappy with our business.
  72. [13:11:32] Aldryic: And you can go elsewhere?
  73. [13:12:05] Ceol: I don't want a refund; I just don't want you flipping your shit in the channel when it's just easier to ignore the place
  74.  
  75. As you can see, you clearly declined the refund offered. As such, I made note that you did not desire a refund, and that offer is no longer available. If you wish for further clarification, you may ask Francisco whether he approves refunds or not. And, pretty close to word-for-word, the answer will be "I (Francisco) have no say in billing matters".
  76.  
  77. Again, I apologize for your confusion on this issue. At this point, the two options open to you are 1) Claiming the downtime credit and retaining service, or 2) Cancelling your service and receiving a prorated credit.
  78.  
  79.  
  80. ---
  81. Aldryic C'boas, Frantech Staff
  82. [Email/MSN] cboas@frantech.ca
  83. [IRC] irc.dairc.net / #frantech
  84.  
  85. -----------------------------------------
  86. ==============================
  87. -----------------------------------------
  88.  
  89. Client 05/09/2011 15:45
  90. That's odd, because Francisco mentioned that IRC wasn't an official support channel, so by my count, I've never agreed or disagreed to anything.
  91.  
  92. That's fine, though. I'll be sure to include this in my WHT review so other potential customers can be aware of this.
  93.  
  94. Thanks.
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