iPhone Upgrade Program Answers

Otis:
Thanks for contacting AppleCare chat support. My name is Otis. Please give me a moment to look over your information.

Eric:
Hello Otis

Otis:
Hey Eric, how are you?

Eric:
I'm doing great!
Eric:
How are you doing?
Otis:
I’m good. Thanks for asking. How may i help you?
Eric:
Well I'm looking for info on the iPhone Upgrade Program
Eric:
I've been looking all over to find my answer
Eric:
but I cannot find it
Eric:
So simply, I'd like to know
Eric:
is the iPhone Upgrade Program, going to be available at the start of pre-orders tomorrow morning?

Otis:
Yes it will

Eric:
Okay
Eric:
So tomorrow morning
Eric:
at 3:01 EST
Eric:
I will be able to check out the iPhone 6S Plus
Eric:
Using the iPhone Upgrade
Eric:
Method?
Otis:
Yes Sir
Eric:
Awesome!

Otis:
How to buy iPhone 6s with the iPhone Upgrade Program. You can make a reservation online, starting at 12:01 a.m. PDT on September 12, to buy in store. We’ll help you get set up with the iPhone Upgrade Program.

Eric:
What does that mean
Eric:
To buy in store
Eric:
Is it not being shipped to my house?

Otis:
You would need to make an appointment with the Apple Store to setup the program and it will be shipped to your house

Eric:
So this morning
Eric:
at 3:01
Eric:
I'm setting up an appointment?

Otis:
Yes, you will need to setup the program at the Apple Store. It doesn’t have to be at 3:01am but it must be done at the store.

Eric:
:-/ That confuses me

Otis:
3:01am is when the program is available

Eric:
What I'm confused about is the whole
Eric:
Setup at the Store
Eric:
When I go on the Site tomorrow morning at 3:01AM

Otis:
Well the program requires signatures and must be done in person. You must also have a valid credit card handy as well.
Otis:
Does that make sense

Eric:
Yeah that makes sense

Eric:
So what you're saying is that, I'm not signing up for this program online?
Eric:
That's what I'm confused about

Otis:
OH

Otis:
Yes, the program is available exclusively in the Apple Retail Store
Otis:
Cannot be done online

Eric:
So I'm not going online at all at 3:01
Eric:
Is what you're saying

Otis:
You would need to make an appointment with the Apple Store online though
Otis:
Yes that is what I was explaining

Eric:
So when would I be able to make an appointment though?
Eric:
Like can I make an appointment for tomorrow now?
Otis:
You can make it now

Eric:
Ah well damn... I'm probably already late.
________________________

Eric:
Since you seem to know a lot about this program, can I ask you more questions after you set the appointment?

Otis:
Sure

Eric:
So now my next question is
Eric:
This program is through Apple only correct?

Otis:
Yes, your carrier may offer a similar program too

Eric:
Yeah AT&T Next which is crap
________________________

Eric:
Next question is, do I have to have an eligible Upgrade to do this program?
Eric:
I figure no because it's through Apple not AT&T
Eric:
Just need to confirm

Otis:
Yes, this plan is not associated with your carrier so you will be ok
Otis:
It is an unlocked phone

Eric:
Okay, that's a huge relief, that was what I was most concerned about

Otis:
Me too
________________________

Eric:
I have so many questions haha I'm sorry

Otis:
No problem.

Eric:
My next question is regarding the Yearly Upgrade

Otis:
I had the same ones too
Otis:
Ok

Eric:
Since this is technically a loan and not a lease
Eric:
What happens when I want the iPhone 7?
Eric:
Because, I'd only be half way into my 24 month loan
Eric:
So what happens to the other 12 payments?

Otis:
That’s the best part. After you’ve made 12 months of payments and you want to upgrade to the next one, you will need to give us you 6s and it will cancel the remaining balance and you can get the upgrade. I hope that makes sense

Eric:
Ohhhh yeah okay
Eric:
That makes perfect sense!

Otis:
Great!
________________________

Eric:
Now, my friend was wondering
Eric:
If he has like straight talk
Eric:
or a no contract carrier
Eric:
would he be able to do the iPhone Upgrade Program?
Eric:
I assume no, because it needs to be either AT&T, Sprint, Verizon, or T-Mobile.
Eric:
Again, just to confirm

Otis:
Well, that’s actually a question I not sure about. Technically all the no contract carriers use the the big four carrier’s network
Otis:
And Straight Talk definitely in that category

Eric:
Yeah I was wondering about that too, because since it's through Apple, and not the Carriers, I figured it was possible
Eric:
But just wanted a confirmation lol

Otis:
So, I assume that you would be able to do it, you would just need to call Straight Talk for a SIM card so the phone will connect to there network. The phone that is being financed is an unlocked phone though
Otis:
It should work with any net work

Eric:
Okay, so you're thinking the same way as me
Eric:
Since it's not through the carriers
Eric:
And only through apple as well as unlocked, it should work.

Otis:
Right

Eric:
Okay cool :)
________________________

Eric:
Next question (I think my last one)

Otis:
lol

Eric:
are we able to pay off the loan early?

Otis:
Yes you can

Eric:
Awesome!

Otis:
There are even other plans too

Otis:
6, 12,18, 24

Eric:
Oh really? O_O Wow! That’s even better news haha
________________________

Eric:
Oh! I did have one more question before I forget

Otis:
OK

Eric:
As you said trading in the phone cancels the remaining balance

Otis:
Yes

Eric:
The question I have is, does the phone have to be like pristine?
Eric:
Can it have a few minor scratches?
Eric:
Normal wear and tear, etc..

Otis:
Yes it can, but AppleCare+ is included too. SO, if you damage anything you would just pay the service fee of $79 and we will repair it

Eric:
You guys thought of everything :P
Eric:
Thank you so much for all the info Otis
Otis:
No problem.