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  1. 1 Message by you on Wed, 28th Dec 2011 12:44 am
  2. Hi
  3.  
  4. My account has been suspended - why and how can I get it working again?
  5.  
  6. Thanks
  7.  
  8.  
  9. <Messages 2, 3, 4 is me asking the same thing roughly every 24 hours>
  10.  
  11. 5 Message by Support Tech Ollie on Sat, 31st Dec 2011 4:30 pm
  12. Hello ---,
  13.  
  14. Thank you for contacting Steam Support.
  15.  
  16. We are investigating this issue further. As soon as we have more information, we will update your ticket.
  17.  
  18. 6 Message by you on Sun, 1st Jan 2012 1:43 am
  19. Thanks Ollie
  20.  
  21. I just wanted to know what's wrong, and whether I can have the account unsuspended before the end of the sale...
  22.  
  23. 7 Message by Support Tech Billy on Mon, 2nd Jan 2012 4:18 pm
  24. Hello ---,
  25.  
  26. According to our records, you have made a large amount of gift purchases on the Russian Storefront. Additionally, these purchases of high value items were all gifted to many various users. Please confirm these purchases and explain this activity.
  27.  
  28. If you have any further questions, please let us know - we will be happy to assist you.
  29.  
  30. 8 Message by you on Mon, 2nd Jan 2012 4:30 pm
  31. Hey Billy
  32.  
  33. A lot of them are still in my inventory because I prefer to keep them there until I'm ready to play them (at which point I redeem them into my library). Some were trades for games not available in my region (eg. Skyrim), others were gifts for buddies (we gift a lot - while I bought quite a few gifts, you should also be able to see that I received a lot of random gifts, too). Finally, others were random presents to people who wished for games or packs but couldn't afford them. Is there a limit to how much I can buy/gift? If you let me know what it is I'll be sure not to exceed it.
  34.  
  35. p.s.: I can confirm that I made the purchases
  36.  
  37. 9 Message by Support Tech Billy on Mon, 2nd Jan 2012 5:06 pm
  38. Hello ---,
  39.  
  40. I apologize for the delay. With the large amount of activity on the account, we needed to verify the purchases were coming from the account owner.
  41.  
  42. In order to protect the account holder and the associated software, the account was disabled until we could verify ownership.
  43.  
  44. You should now be able to login to the account.
  45.  
  46. If you have any further questions, please let us know.
  47.  
  48. 10 Message by you on Wed, 4th Jan 2012 10:32 am
  49. Thanks for unsuspending.
  50.  
  51. Could you tell me if there's a limit to spending/gifting, so that my account isn't suspended during the next big sale (summer, I assume)?
  52.  
  53. 11 Message by Support Tech Billy on Wed, 4th Jan 2012 3:48 pm
  54. Hello ---,
  55.  
  56. There is no limit on the amount of spending on an account. If you are going to make large amount of purchases again, please reply to this ticket so there are no issues with your account in the future.
  57.  
  58. If you have any further questions, please let us know - we will be happy to assist you.
  59.  
  60. 12 Message by you on Wed, 4th Jan 2012 3:51 pm
  61. Hi
  62.  
  63. I do tend to make a lot of purchases (both gifts and for myself) during sales, so yes please do something to make sure it's not suspended during the next sale!
  64.  
  65. Thanks in advance
  66.  
  67. 13 Message by Support Tech Billy on Thu, 5th Jan 2012 10:33 am
  68. Hello ---,
  69.  
  70. I will make a note of it on your account.
  71.  
  72. If you have any further questions, please let us know - we will be happy to assist you.
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