SUMMARY:
I am a well educated and experienced individual who excels at qualifying and communicating business needs. Being very diverse at the sales and business structure for companies who are into making a profit with minimal expenses is where I thrive. I have developed a passion for business through my experiences and educational background which has helped increase value and continued growth for all of my previous employers. Above all my relationship building skills utilizing CRM and innovation has proven to be the best of my all-star qualities.

PERSONAL SKILLS:
Excellent at dealing with customer’s needs ● Persuasive ● Decisive ● Innovative ● Honest ● Loyal ● Responsible ● Prompt ● Goal-oriented ● Gets results ● Team player

PROFESSIONAL PROFILE:
Business Idea Competition winner ● Microsoft Office (Word, Excel, Power Point, Access, and Publisher) ● Adobe (Acrobat Professional, Illustrator, and Photoshop CS3) ● Android and Windows Mobile Phones ● Visual Basic ● Basic Html code ● Merchandising ● Training coordinator ●  Software and hardware installation ● Remote desktop connection ● Customer Service All-Star ● CRM

EDUCATION:
Bachelor of Science degree in Computer Information Systems, December 2009
University of Southern Indiana, Evansville, IN
AACSB accredited College of Business
•	Member of Association of Information Technology Professionals
•	Second place winner for poster/banner competition at the A.I.T.P. National Conference 2009
•	First place award winner in the Entrepreneur contest 2006

Associates Degree in Electronic Engineering Technology, May 1992
ITT Technical Institute, Evansville, IN
•	Graduated with highest honors

EMPLOYMENT EXPERIENCE:
CSC, Nashville TN								June 2013 to December 2013
New Business Representative
•	Work with agents to ensure correct information and integrity to new policies
•	Enter, review, and quality check new applications to inputted data
•	Team player to make sure phones were covered and everything was flowing through the process
•	Multi-tasked between phone calls and queues assigned for continuous flow of work

Service Source, Nashville, TN							September 2012 to April 2013
Sales Support Coordinator
•	Work with team members and report lines to further enhance existing processes to ensure maximum sales and closings
•	Multi-task to prioritize work with minimal supervision
•	Possess highly effective verbal and written communication skills to enhance sales and revenue
•	Handle confidential information with complete integrity
•	Assisted in the training/mentoring of new hires to the sales floor of programs used and ability to sell through customer relationships
•	Ensure the integrity of client information maintained in the database systems through CRM and customer communications
•	Achieved team goals required by being proactive on new campaigns and selling structure




Spherion/Dell, Nashville, TN 					             		March 2010 to June 2012
Consumer Sales Representative
•	Call center sales representative assisting consumers with computer and peripheral equipment purchases.
•	Answered telephone inquiries from call queue and either helped in sale or transfer to correct departments.
•	Achieved team goals required 133% of the time and mentored others by teaching sales skills and programs used.
•	Excelled at sub-metric sales, setting individual and team records.
•	Was awarded Consumer Experience Ambassador for 4th Quarter 2010

Pinnacle Computer Services, Evansville, IN					May 2008 to December 2009
Technical Consultant/Training Coordinator
•	Order materials and conduct training classes
•	Call, Schedule, and organize training and trainers both on and off premises.
•	Make phone calls to increase sales and income for the department and company
•	Wrote newsletter and flyers describing classes and upcoming schedules
•	Provide knowledgeable customer service

Staples, Evansville, IN								April 2006 to May 2008
Business Machines Associate
•	Sell printers, computers, laptops, software, office equipment, and protection plans
•	Constantly exceed extended warranty plans quota by 400%
•	Recognized twice for exceeding a $1000/week high-level sales mark
•	Work in a departmental team which excels monthly sales quotas
•	Provide knowledgeable customer service
•	Find out customers’ technology and equipment needs and tailor recommendations to meet customers’ benefits

FedEx Kinko’s, Evansville, IN 							August 2004 to April 2006
Center Associate Retail Consultant
	Educated and trained customers in use of office equipment
	Met customer satisfaction with on-time and done-right policy
	Greeted and assisted customers on computer usage and laptop connections
	Maintained internal computer network and computer terminals
	Excelled in promoting additional business in full-service copy center

Petsmart, Evansville, IN								February 2000 to August 2004
Customer Service and Sales Associate
•	Assisted customers with product knowledge
•	Maintained inventory with shipping and receiving
•	Awarded Associate of the Year 2002