Hello,

I was sorry to hear about your experience with not being able to purchase amiibo. I think this is something we should discuss, so please contact me at ########. If I’m not available one of my fellow team members will personally take the call and help you. When you call please enter the following ID number (ignore the hyphen) when prompted so that we can address your concerns more quickly:

Incident Reference #: ########

We’re available to take your call seven days a week (except for major holidays) between the hours of 6:00am and 7:00pm Pacific time. I look forward to hearing from you.



Sincerely,

Nintendo of America Inc.
########

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Customer  (02/03/2015 01:21 AM)
I just stayed up until 4 in the morning because of a "limited time release" of the Rosalina amiibo on Future Shop's website, only to find the entire inventory sold out faster than I could click "add to cart". Then I realized that this is wasn't an isolated incident. The Amiibo launch has been a complete and utter disaster in Canada and the United States and it is beyond frustrating as a long-time Nintendo fan. It is downright embarrassing. When more than 50% of the Amiibos released so far are only available on eBay for $60+ dollars, there is a problem. When customers have to stay awake for ungodly hours for a slim chance of having the only opportunity to purchase many of the amiibos, there is a problem. When retail employees are bombarded every day with the same questions about why there are no amiibos on the shelf, there is a problem. When pre-orders sell out after 2 hours, and even those cannot be fullfilled, there is a problem.