10/13/2015 03:56:43PM	System: "We apologize for the long wait time as we are currently experiencing heavy chat volume. We appreciate your patience. If you need to check the status of your order, please log on to www.dell.com/orderstatus."
10/13/2015 05:46:36PM	Session Started with Agent (Gopalam Kumar)
10/13/2015 05:46:36PM	Daniel Fore: "Order cancelled without notice, 2nd time!"
10/13/2015 05:46:41PM	Agent (Gopalam Kumar): "Welcome to Dell US Customer Care Chat! My name is Ajay. How are you?"
10/13/2015 05:47:49PM	Agent (Gopalam Kumar): "Not to rush you, are we connected?"
10/13/2015 05:47:56PM	Daniel Fore: "Hey"
10/13/2015 05:48:20PM	Daniel Fore: "I'm pretty frustrated to be honest"
10/13/2015 05:48:26PM	Agent (Gopalam Kumar): "We apologize for the inconvenience caused to you."
10/13/2015 05:48:28PM	Daniel Fore: "Been in the queue like 1:45"
10/13/2015 05:48:35PM	Agent (Gopalam Kumar): "I have your Dell reference number 896552250 . For verification purpose, may I please know the complete name as it appears on the account?"
10/13/2015 05:49:01PM	Daniel Fore: "It should be either under elementary LLC (billing) or Dylan C Garver (shipping)"
10/13/2015 05:49:30PM	Agent (Gopalam Kumar): "May I please know the complete name as it appears on the account?"
10/13/2015 05:50:13PM	Daniel Fore: "I don't have an account that I'm aware of"
10/13/2015 05:50:16PM	Daniel Fore: "only a receipt"
10/13/2015 05:50:27PM	Daniel Fore: "for which billing is to elementary LLC"
10/13/2015 05:50:33PM	Daniel Fore: "and shipping is to Dylan C Garver"
10/13/2015 05:50:53PM	Agent (Gopalam Kumar): "I apologize, as the name mentioned on the account was LLC elementary."
10/13/2015 05:52:15PM	Agent (Gopalam Kumar): "I see that your order was canceled as there was a configuration issue with the Keyboard and/or Mouse ."
10/13/2015 05:52:27PM	Daniel Fore: "I don't see how that's possible"
10/13/2015 05:52:35PM	Daniel Fore: "considering that you already shipped the keyboard and mouse"
10/13/2015 05:52:43PM	Daniel Fore: "we received it on the original delivery date"
10/13/2015 05:52:49PM	Daniel Fore: "when we were supposed to receive the computer"
10/13/2015 05:52:54PM	Daniel Fore: "last month"
10/13/2015 05:55:06PM	Agent (Gopalam Kumar): "I see that there was is Dell MS116 Wired Mouse in the order."
10/13/2015 05:55:28PM	Daniel Fore: "I really don't need or want more peripherals"
10/13/2015 05:55:32PM	Daniel Fore: "I just want the computer"
10/13/2015 05:55:55PM	Daniel Fore: "and as it's now very late, I would like you to provide overnight shipping to make up for your mistake here"
10/13/2015 05:57:34PM	Agent (Gopalam Kumar): "Daniel, as this order was canceled, I would request you to please contact our sales department and re order."
10/13/2015 05:57:50PM	Agent (Gopalam Kumar): "In order to get assistance, I will get your chat connected to our sales department right away as they will be able to help you out with this. Or I would request you to please contact our Product Advisors at 1-800-289-3355 Monday through Sunday 8:00 AM CST"
&nbsp	to 9:00 PM CST to assist you on this matter. You may also contact our Product Advisors by doing a Live Chat. Link for Live Chat is: http://www.dell.com/content/topics/segtopic.aspx/sales_chat_core?c=us&cs=19&l=en&s=dhs&~lt=popup&~ck=mn
Live Chat is avail
&nbsp	able 24 hours a day, 7 days a week. Or email them at Us_sales@dell.com
10/13/2015 05:58:09PM	Daniel Fore: "Yes please connect me to someone who can help me"
10/13/2015 05:58:29PM	Agent (Gopalam Kumar): "Sure, Daniel."
10/13/2015 05:58:33PM	Agent (Gopalam Kumar): "Thank you for choosing DELL. We appreciate your business please stay connected while I get this chat connected."
10/13/2015 06:01:39PM	Session Ended