Support sucks

Thank you for contacting the TERRA BATTLE support team.

Please be aware that our developers will consider responding to your concern if the data was not reset due to your fault.

However, for documentation purposes, you have to provide the following information in the form below so that we can verify if the lost data is your account.

In addition, please note that when a game data is initialized after re-installing the application, a new game data will be created along with a new User ID and Inquiry ID.

Please be informed that we need the account information of the game data you wish to recover/retrieve since we are unable to verify your ownership of the said game data based on the information of your new game data.

<Information required for data restoration>
- User ID of the game data you wish to recover:
- Username of the game data you wish to recover:
- Inquiry ID of the game data you wish to recover:
- Character names used in the team of the game data you wish to recover:
- Progress scene (until what chapter) of the game data you wish to recover:
- Purchase receipt related to the game data you wish to recover:
- Additional information on how your game data was lost:

*As a basic rule, please note that we can only provide support in data restoration once per ID.
*You may confirm your [Inquiry ID] from Options > User Info.
*In order for us to verify your ownership of the account, we need the information above.
*The User ID is required to be filled out and we are unable to retrieve/recover your data without it.

[For iOS users]
After logging in on iTunes, take a clear screenshot of the following, and send it to us via email:

[Order number]
[No. of items]
[Date]
[Amount]

If you are not able to check the above information on iTunes, an email confirmation will be sent to you a few days after you purchased the item. Please also check the following details from the said email, and send a screenshot of it to us:

[Order number]
[No. of items]
[Date]
[Amount]

The previous purchases can be viewed by clicking the arrow on the left end of the displayed [Previous Purchases].

[For Android users]
The purchase history made on Play Store (Android Market) can be verified in Google Wallet.

Log in your Google Wallet (http://wallet.google.com/manage), then take a screenshot of your Purchase History. Kindly make sure that the following information is visible:

[Google Order Number]
[Purchased item]
[Quantity]
[Date of purchase]
[Amount]

Please attach the screenshot on your email.

If you are not able to check Google Wallet, an email confirmation will be sent to your registered email address a few days after you purchased the item. Check the following details from the mail and send a screenshot of it to us:

[Google Order Number]
[Purchased item]
[Quantity]
[Date of purchase]
[Amount]

We will do our best to recover the lost data if the above information is proven to be of your account.

We are looking forward to your response.