Greetings,

* * * NOTICE OF ACCOUNT CLOSURE * * *

A user of this account has recently been involved in actions deemed inappropriate for Diablo III by the In-Game Support staff of Blizzard Entertainment. This decision was made after a thorough investigation of the situation as a whole. Though we are unable to discuss the outcomes of our investigations due to privacy concerns, rest assured that this incident has been looked into very thoroughly, and the appropriate actions have been taken on all involved accounts.

Account Action: Account Closure
Offense: Unapproved Third Party Software
A third party program is any file or program that is used in addition to the game to gain an unfair advantage. These programs may increase movement speed or teleport heroes from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files.

Cheat Programs ("Hacks")
We take action against accounts using hacks when a hero on the account is identified using a hack program. Hacks provide benefits normally not achievable in the game. Such benefits may include: increased speed, teleportation, or running through walls.

Automation Programs ("Bots")
We take action against accounts using automation programs or bots when one or more heroes on the account are identified using a bot to achieve automation.

This Diablo III account has been closed by our staff based on a review of the account and all related policy violations, in accordance with the Terms of Use and our In-Game Policies (http://us.battle.net/support/en/article/300722).  Note that any open bids or auctions at the time of the account’s closure have been cancelled. Your open bids will be refunded to your original method of payment. Please allow 5-10 days for processing depending on the availability of your financial institution. Any bids or auctions completed prior to the account’s closure will neither be refunded nor reversed.

Moving forward, this Diablo III account and any Heroes or items associated with the account are no longer accessible.  The only way to continue playing Diablo III is to purchase a new license, or to attempt to recover access by appealing account closure.  While closure overturns are very unlikely, we advise that customers pursuing an appeal hold off on purchasing a new Diablo III license until the appeal process has completed.  If you add a new Diablo III license, a new account will overwrite your old, without any prior Heroes or items from the closed account.

Any disputes or questions concerning this account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, and how to contact them via online ticket, please visit us at http://us.battle.net/support/en/article/300515.  We will be unable to investigate account actions over the phone - an online ticket is the only way to contact Account Administration.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their time spent on Battle.net. Thank you in advance for respecting our position.

Regards,

Blizzard Entertainment
Diablo III Customer Support
http://battle.net/support