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airmail support

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May 31st, 2016
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  1. ​Airmail Support chat
  2. me:There seems to be quite a few severe bugs with Airmail 3
  3. me:When setting the "status bar" only setting, so that it's not in the dock and then setting to full screen there is no simple way to access menu items as the dock won't display when I hover to the top, the app does not show up in the force close menu or on the dock
  4. support:Yes please let me know.
  5. me:So I only see the Status bar icon with the total of mails, but I cannot access Airmail's preferences or any other menu items
  6. me:But when I set this at first I had to restart my Mac to be able to launch Airmail at all
  7. me:So there is something hecticly faulty with the "Status bar only" setting
  8. me:Now there is no way to remove this setting and revert back
  9. support:http://d.pr/i/15ea3/3hOWqGTI
  10. me:I cannot access it via there either
  11. me:it just jumps to the app, right/left click
  12. support:Yes then click on it again.
  13. support:​After it jumps on the app.
  14. support:Once more click on the icon.
  15. me:That's what I was saying
  16. me:I cannot see my Mac status bar when on Airmail app
  17. me:It's a definite bug
  18.  
  19. support:If it was a bug I would have replicated it.
  20.  
  21. ​support:It is running on full screen?
  22. me:-_-
  23. me:So going in fullscreen, and not being able to see the app in force quit menu or being able to see the status bar is not a bug, but a feature?
  24. support:Okay I can report this to the devs.
  25. support:​Thank you for reporting this.
  26. me:And swiping gesture just stays stuck and does not delete
  27. me:stays stuck with trash icon
  28. me:using exchange and gmail
  29. me:"If it was a bug I would have replicated it" lol you know how condescending that is by the way? And you are not even the developer, with a hint of knowledge about the dev of the app, just boilerplate responses? Not really cool support if you ask me...
  30. support:I am sorry if I offended you.
  31. support:I am really sorry.
  32. support:But press escape key once and you can access all the controls again.
  33. me:I don't have a problem navigating to preferences, I just exit with ctrl+cmd+f. I'm simply reporting a bug that is not ideal to have
  34. me:well a few bugs
  35. support:I have reported it to the devs already.
  36. support:Yes please let me know all them.
  37. support:And I am again sorry for the inappropriate reply.
  38. support:We are really busy because of high volume of traffic.
  39. me:(Pic of bug) http://i.imgur.com/XmaEfPw.png
  40. me:​Using right->left gesture to delete, just gets stuck like the included image
  41. me:it just stays stuck like that
  42. me:until I close the app and open it again, then the emails are still there
  43. me:and not deleted
  44. me:Gmail account and office 365 Exchange Accounts
  45. support:This is not a bug :)
  46. me:how is it not a bug, it's not even aligned, the safety of not deleting might not be a bug, but the fact that the gesture doesn't work on the aforementioned accounts is probably a bug
  47. me:and doing it to an iCloud email deletes it with the gesture.
  48. me:3 minutes later and it's still stuck in that state with the pink trash list item.
  49. me:if I right click or use command backspace, emails delete fine
  50. me:right click menu*
  51. support:See this video (video of how it works on his machine, not condescending at all)
  52. support:1006ED8F-8307-4610-805F-5C202358E2BF.mov
  53. support:Is a gmail account.
  54. support:I suggest you a re-install.
  55. me:http://s2.quickmeme.com/img/ba/bafb2e1a444a9a6779671e1df340c4e67f7903b2b290e82a5756dc00ee7f2ba9.jpg
  56. support:With all due respect, please re-install the app. I am sorry for my wrong doings, if you believe so.
  57. support:I have shared the video.
  58. support:That is it working.
  59. support:And for the status bar bug, I have reported to the devs already.
  60. support:Thank you for understanding the situation.
  61. me:uploading my own video:
  62. me:https://www.dropbox.com/s/l2t0ce0t8qe8539/airmailNOTworking.mov?dl=0
  63. support:I have forwarded the entire chat to the developers and they will try to resolve all these bugs for the future updates.
  64. support:Thank you for reporting.
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