EA Help first chat

Gaurav Dec 4, 2014 7:20:01 AM
Thanks for contacting EA Customer Experience, my name is Gaurav. How may I assist you today?
you Dec 4, 2014 7:20:01 AM
Hello?
you Dec 4, 2014 7:20:01 AM
hi
Gaurav Dec 4, 2014 7:20:01 AM
Hi there.
you Dec 4, 2014 7:20:01 AM
My name is [My name]
Gaurav Dec 4, 2014 7:20:01 AM
Please let me know your issue so that I can help you with it?
Gaurav Dec 4, 2014 7:20:01 AM
Nice to meet you [My name].
you Dec 4, 2014 7:20:01 AM
I have been fraudulently charged 712.97 Norwegian kroner on my bank account by Origin on December the 3rd, and I would like to have this money reimbursed immediately
Gaurav Dec 4, 2014 7:20:01 AM
Alright, I will try my best to address your concern.
Gaurav Dec 4, 2014 7:20:01 AM
Before we start though, would you mind giving me your full name and Origin email address please?
you Dec 4, 2014 7:20:01 AM
[My full name]
you Dec 4, 2014 7:20:01 AM
[My Email]
Gaurav Dec 4, 2014 7:20:01 AM
Thank you for the information, [My name].
Gaurav Dec 4, 2014 7:20:01 AM
Can you please provide me the order number of the purchase so that I can check it for you?
you Dec 4, 2014 7:20:01 AM
There are two orders
you Dec 4, 2014 7:20:01 AM
The first
you Dec 4, 2014 7:20:01 AM
1001106334213
you Dec 4, 2014 7:20:01 AM
And the second
you Dec 4, 2014 7:20:01 AM
1001104934213
Gaurav Dec 4, 2014 7:20:01 AM
Let me quickly check it for you.
Gaurav Dec 4, 2014 7:20:01 AM
Thank you for waiting.
you Dec 4, 2014 7:20:01 AM
No problem
Gaurav Dec 4, 2014 7:20:01 AM
I would like to tell you that I will immediately refund the amount for you.
you Dec 4, 2014 7:20:01 AM
Thank you.
Gaurav Dec 4, 2014 7:20:01 AM
Additionally, I would like to tell you that you can get the amount back in your account within 5-7 working days.
you Dec 4, 2014 7:20:01 AM
That is fine
you Dec 4, 2014 7:20:01 AM
One last thing
you Dec 4, 2014 7:20:01 AM
Do you have any information on when my last log in into Origin was?
you Dec 4, 2014 7:20:01 AM
Does someone else have access to my account?
Gaurav Dec 4, 2014 7:20:01 AM
Please ask.
Gaurav Dec 4, 2014 7:20:01 AM
I am sorry but we don't have any information about it.
you Dec 4, 2014 7:20:01 AM
Alright
Gaurav Dec 4, 2014 7:20:01 AM
I would suggest you to update your password and security question.
you Dec 4, 2014 7:20:01 AM
mI will be sure to change my password to Origin immediately
Gaurav Dec 4, 2014 7:20:01 AM
That would be great.
you Dec 4, 2014 7:20:01 AM
Thank you for your help, Gaurav
Gaurav Dec 4, 2014 7:20:01 AM
I have refunded the amount for you.
you Dec 4, 2014 7:20:01 AM
I appreciate the quick fix to my problem.
Gaurav Dec 4, 2014 7:20:01 AM
Here is your first refund reference number
you Dec 4, 2014 7:20:01 AM
Thank you
Gaurav Dec 4, 2014 7:20:01 AM
Here is your second refund reference number
Gaurav Dec 4, 2014 7:20:01 AM
I am sorry the correct number is 1001112534213
you Dec 4, 2014 7:20:01 AM
Instead of 16131204?
Gaurav Dec 4, 2014 7:20:01 AM
It is your case ID
you Dec 4, 2014 7:20:01 AM
Alright
you Dec 4, 2014 7:20:01 AM
Ok, I have noted both
Gaurav Dec 4, 2014 7:20:01 AM
Alright.
Gaurav Dec 4, 2014 7:20:01 AM
Is there anything else, I can help you with now?
you Dec 4, 2014 7:20:01 AM
No, that would be all
you Dec 4, 2014 7:20:01 AM
Thank you for the quick help, Gaurav!
Gaurav Dec 4, 2014 7:20:01 AM
You are most welcome, [My name] .
Gaurav Dec 4, 2014 7:20:01 AM
It was nice meeting you.
you Dec 4, 2014 7:20:01 AM
You too! Take care!
Gaurav Dec 4, 2014 7:20:01 AM
You may end the chat if you have no issues left.
Gaurav Dec 4, 2014 7:20:01 AM
Good luck.