Anna D: Hello, Kyle Adam. How can I help you today?
Kyle Adam: hi there
so as you've probably been plagued by this
ubisoft removed my assassins creed unity
that I bought from you
I read that G2A would do it's best to recompense people affected by this, what do you need from me to get this sorted out
Anna D: I am terribly sorry for the problem, in this case please contact ubisoft to verify the reason for the ban, and then send the pr.intscreen of the conversation with Ubi support at www.g2a.com/mpcomplaint
Kyle Adam: okay great
Anna D: and here you have more information http://www.destructoid.com/ubisoft-kills-copies-of-far-cry-4-sold-through-third-parties-update--286686.phtml
Kyle Adam: i'm not sure I have the cd key anymore
it was doen through the chat screen
will that be a problem
and there's no actual way to send the print screen to g2a through this form
Anna D: you can find a token on your account : your account - buying - bought items - you choose your order - view order - get the key .Please send it to me and I will send you a key
Kyle Adam: okay let me take a look
Anna D: for sending screenshot please use screenshooter program for instance and add it to complaint ticket as link
Kyle Adam: ahhh okay fair enough
Anna D: I am waiting, take your time ;)
Kyle Adam: sure had to reset my pw
N9GC-XETJ-LLMW-MCFX
that was the key I was given
it worked
Anna D: nice :)
Kyle Adam: apparently I bought it straight from G2A
so i had to have the other chat guy view my screen
Anna D: did you buy this item with shield ?
Kyle Adam: no idea
Anna D: wait then , I will check it
Kyle Adam: sure take your time
Anna D: yes it was bought with shield so you will have the choice between a new code or a full refund.
Kyle Adam: my issue with that is
whos to say the next code won't be revoked
and if it is do i get more keys
and etc etc
if you can address that, I wouldn't mind another key
Anna D: so now you need just to figure out why your key was banned with Ubisoft, then make a screenshot of this conversation, send it to your complaint depr, and then they will offer you to choose
Kyle Adam: that's odd
your website states
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
If so, these users will get a compensation.
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
i made it with g2a shield
i will either get a new code or my money back
no check
am I misunderstanding that
Anna D: so you will have a new code or refund :) However with Ubisoft it becomes complicated as this is not ordinary problem such invalid key, so we need to investigate each issue individually
Kyle Adam: I understand that, but your statement on the matter clearly says that if I DIDNT have have g2ashield then we would have to look into this
but i DO have g2a shield and as such i'll get a new key or refund
it doesn't mention anything about checking in this case
I have no porblem submitting ubisofts statemet, but from what I understand that can take weeks
Anna D: I am sorry for inconvenience you have faced, but it would be hard to predict that such a horrible situation will take place
please do not worry :)
Kyle Adam: again
your statement says
that with G2A shield
which I did use
I would get a full refund
or a new key
which is fine
if I DIDN'T use it
it would be looked into
I have no issue doing ubisofts thingy
but I would rather not wait weeks
especially when G2A has goen on record
about this
I bought assasins creed unit, it's on record, it doesn't work it was revoked by Ubisoft, this is a well known issue
Anna D: I am afraid we need time to fix it because huge amount of keys was banned
Kyle Adam: that's not what your statement says
which is on facebook
and your website
if I didn't use G2A shield, investigate
if G2A shield was used, refund or cd key
what's the point in using G2A shield otherwise
you have my cd key purchase on your own records
ubisoft is getting slammed by these request, people on reddit are reporting that it can take weeks to get ubisoft to get back to them
Anna D: the point of using shield is that you will receive a new key or refund. Sorry for inconvenience, we working on this as to make it faster
Kyle Adam: again
that's not what your statement says
it states that people who DID NOT use the shield
will get investigated
and if it's proven that ubisoft took the key they'll get recompensated
but I DID use G2A shield
and your statement is very clear that those people get new keys or a cd key without an investigation
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
If so, these users will get a compensation.
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
the language is very clear
if you cannot or will not abide by your own companies statement i'd like to speak to someone higher than you
Anna D: Yes, you are right. I am afraid we need time to investigate it and you can write to complaint dept as well because in fact it is higher department
Kyle Adam: if i'm right
i'd like my key please
because that's literally what G2A's statement indicates
and if you're not going to provide me with a key like I was promised
i'd like to speak to someone higher than you
now
because as i'm sure, the complaint dept is also getting railed by this situation
especially when you're promising keys to people who used the shields but then forcing them to go under the same investigation that people without usng the shield
have to go through
Anna D: then you can contact with support@g2a.com
Kyle Adam: ou cannot transfer this chat
Anna D: I am afraid no, please contact with support dept in aim to fix this
Kyle Adam: I hope you realize that your company promised keys/money back to all g2a shield members
without an investigation
and now you're asking me to do an investigation
do you not see how that doesn't make sense?
can you explain that to me
or was G2A just lying
Anna D: as it is extraordinary situation we need to investigate it. please contact with support or complaint department and please do not worry. I hope it will be solved as soon as possible
Kyle Adam: you're not answering my uestion
i understand it's a big problem
however
G2A stated all over the internet
that people without the shield need to be investigated
and people with the shield
will get a key or their money back
no questions asked
can you please explain to me
why I a user of the shield
am now being asked to investigate this
when G2A's statement on the matter is completely contrary
an you've even gone on record admitting it
Anna D: you do not need to investigate this, as you have shield we will do it for you. The answer to your question - we need to investigate it because it is not ordinary problem and not with one user, this never happened before. Yes, we do not have it on our statement but of course we need time as we are dealing now with huge amount of customers, not only you
Kyle Adam: uh
again
I do not need to investigate it
because i'm using the shield
yet now I do
you're not answering my question at all
what is the reason
for telling me I get my key or money back without investigation
then I have to do an investigation
it says no where that G2A "needs time"
you've made an obligation to people
Anna D: I am terribly sorry for this situation. I am afraid i have not access to our solution department information.
Thats why i can not give you new key or money refund
Kyle Adam: I am going to post this everywhere I can
because this is complete insanity
you're telling me I don't need to be investigated
but then two seconds later I have to do an investigation
Anna D: I am afraid our specialist need to make an investigation to help you with this problem
Kyle Adam: that's not what your statement says
Anna D: We have not such a possibility to help you here, via chat
Kyle Adam: only if I didn't use the shield
and according to you
I used the shield
otherwise what's the point of the shield
Anna D: G2A Shield is your guarantee for a full complaint procedure should something went wrong.Please write to our specialist so thay can help you with this problem as soon as possible
Kyle Adam: uh
again
not what the statement says
if you could stop avoiding the precient issue
shield users get the refund or cd key
no questions asked
NON SHIELD USERS get the investigation
Kyle Adam: For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
Anna D: In our terms and conditions you can find the information that the answer for a complaint could take about 72 h
Kyle Adam: do you see the very big difference i nlanguage used?
please link me to these terms
Kyle Adam: and despite the terms, I used the shield, I am promised by your company to get a key back
with no investigation
so even if it did take 3 days
there would be no investigation
but now there is
according to you
Anna D: https://www.g2a.com/terms-and-conditions
Kyle Adam: thank you
and again
I was promised no investigation
and yet
now I have to do one
regardless of your terms
could you explain this
or do you just have no idea what to tell me
at this point
Anna D: I am afraid you can not receive a new key or get a refund without investigation
Kyle Adam: ...
Kyle Adam: your statement is very clear no?
like we can agree
shield users
get their key
or money back
NON shield users
get investigated
yes?
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
If so, these users will get a compensation.
we can agree that that language is exceedingly clear yes?
so I ask you
where is this investigation coming from now
when G2A went on record
over the entire internet
telling everyone
that only non shield users get investigated
I being a shield user
get a key/money back no questions asked
Anna D: as you can see there is no such an information that you will receive it without investigation , please check this
Kyle Adam: this is the big issue
now you're not even making sense
Kyle Adam: Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
I am one of those users
Anna D: Customers without shield need to wait more for a result of theirs complaint - this is from our statement
Kyle Adam: THAT'S NOT WHAT IT SAYS
Kyle Adam: https://www.facebook.com/G2Acom/posts/421507051340472
from your official webpage
Anna D: Customers without shield need to wait more for a result of theirs complaint
Kyle Adam: again there's is literally nothing that says this
in your statement
OFFICIAL STATEMENT ABOUT THE UBISOFT SITUATION
As some of you may already know, steps have been taken
to remove games purchased indirectly from a publisher,
via main marketplaces in the web.
G2A.COM is not in any case responsible
for any of these procedures.
However, we are well aware of this process
and will do everything possible to compensate for that.
For users who have made transactions without G2A Shield,
we will check if the corresponding merchant
was responsible for the withdrawal of the code.
If so, these users will get a compensation.
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
G2A.COM will make every possible exertion
to prevent this kind of procedures in the future
and exclude merchants responsible
for such incidents from the marketplace.
the entire wording
I will either get a new code or my money back
no mention of investigation
the non shield udsers get investigated
very clear
very official
very not what you're telling me
Anna D: I am afraid we can not send you a new key or refund without complaint please contact www.g2a.com/mpcomplaint
Kyle Adam: ...
I understand this
I am asking you why
G2A says one thing
but in fact in doesn't mean that at all
now it's just a complaint
but before it was an investigation
Anna D: I answer your question - because of extraordinary situation with Ubisoft
Kyle Adam: the statement
given by G2A
says nothing
about extraordinary situation with ubisoft meaning everyone has to be investigated
in fact it clearly says
OFFICIAL STATEMENT ABOUT THE UBISOFT SITUATION
Any user who used G2A Shield affected by the current process
will get either a new code for the game or the money back.
so your answer is wron
wrong*
Anna D: we can not predict all extraordinary situations while writing statement
Kyle Adam: you wrote this statemtn
AFTER ubisoft
pulled the keys
you didn't need to predict anything at all
this was written 4 hourd ago
and if this wasn't the case
why did G2A no edit it
Anna D: please in this case contact our complaint dept
Kyle Adam: you have no idea what you're talking about anymore
Anna D: what was written 4 hour ago ?
Kyle Adam: IT DOESN'T SAY TO CONTACT THE COMPLAIN DEPT
your statement
it was written
4 hours ago
G2A replied to people
saying to contact support
to get my key reissued
Anna D: I am sorry, but our statement was written many time ago
Kyle Adam: are you serious
there is literally a time stam
on facebook
saying 4 hours ago
Anna D: please send me a screenshot to it
where it says about time
Kyle Adam: i would be glad to
http://imgur.com/LM7FQux
so 4hrs ago
Anna D: you did not tell me you mean statement about ubisoft not statement from our cite
Kyle Adam: are you fucking kidding me
I have been copying and pasting it
multiple times
and I even linked it to you
30 minutes ago
are you dense?
4hrs ago, G2A posted those wordings
you said you can't predict things
G2A didn't they only issued it 4hrs ago
AFTER ubisoft pulled the keys
Anna D: ok here you have nothing about investigation. But I am afraid there is no way to make it without complaint department
Kyle Adam: oh now i don't have an investigation
this is insanity
what just suddenly changed
Anna D: I am afraid you nned to contact with www.g2a.com/mpcomplaint
Kyle Adam: can you answer my question
what just suddenly changed for you
that I on't need an investigation
what new information came to light
Anna D: I am afraid in that question you need to send a ticket to our complaint dept
Kyle Adam: that i haven't been saying
for the last hour
no no
what information have I given you
that suddenly changed it from
you need to be investigated
to oh you're right
no investigation is necessary
i'm very curious
Anna D: I am terribly sorry for the problem, in this case please contact ubisoft to verify the reason for the ban, and then send the pr.intscreen of the conversation with Ubi support at www.g2a.com/mpcomplaint
Kyle Adam: oh okay
so i need an investigation afer all
now you're just copying and pasting what you've stated before
and lying
constantly
i'd like you to answer
why now
according to you
I don't need an investigation
when I needed one
for over an hour
Anna D: you need it to be investigated by our complaint department
Kyle Adam: again
we come full circle
your astatement
made 4hrs ago
says only non shield user get investigated
and then you just said
ok here you have nothing about investigation
which makes no sense
but either way
Anna D: Everyone having problem with the key need to be investigated by our complaint dept
Kyle Adam: again
it doesn't say that
in your statement
from 4 hours ago
it says non shield users
get investigated
I am a shield user
as per your confirmation
Anna D: if you dont want to be investigated, I understand this, but unfortunately in that case there is no option to receive the key
Kyle Adam: i don't even mind
that's not the issue
i've already contact ubisoft
however
G2A stated non shield users get investigated
and shield users do not
so G2A had lies
according to your statement
lied*
Anna D: If there was inforamtion about no investigation - then it is lie, if no, please contact complaint dept
Kyle Adam: what
there is information
your statement
made across he internet
clearly states no investigation
it's from your official facebook page
it's all over reddit
it's everywhere
so either you have no idea what you're talking about
Anna D: yes, you are right
Kyle Adam: or G2A has lied
because again for the 100th time, it's very clear
Anna D: please contact complaint dept for information about this
Kyle Adam: non shield = investigation
shield = no investigation
I intend to
but
the issue still remains
your company has now according to you
lied
to basically everyone
is that correct?
Anna D: please write to complaint department to figure out this
Kyle Adam: I would like an answer
has G2A lied
to everyone
according to you
yes or no
you're telling me that G2A made an official statement
where non shield users get investigated
and shield users do not
and now you're telling me
that everyoen gets investigated
so G2A has lied in it's official statement
according to you
yes or n
no*
Anna D: I am afraid I have no information about this
Kyle Adam: oh
so now you have no information
no you have no idea what you're talking about
is that correct
now*
we've been going back and forth
for an hour and a half
and now all of a sudden
you don't have any info on this
Anna D: please contact with complaint dept and they will provide you with a;; information you need
all *
Kyle Adam: I am going to post this whole conversation everywhere
because it's insanity
Anna D: ok
Kyle Adam: I have been misinformed at every turn
and you now admit that you have no idea what you're doing
or talking about