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  1. 04/02/14 20:25:51 Kedessa: Hey! Do you still require assistance? #SA
  2. 04/02/14 20:26:03 Sharpay Die: Hi, Yes I do
  3. 04/02/14 20:26:16 Kedessa: What seems to be the problem?
  4. 04/02/14 20:26:45 Sharpay Die: I seem to not be able to upload my dream sadly
  5. 04/02/14 20:27:16 Kedessa: Oh ok. So when you say "not able to" what do you mean exactly? When you Ctrl+T what happens?
  6. 04/02/14 20:27:39 Sharpay Die: I get the message Sorry, unexpected error (-1) in dream uploading. Please try again.
  7. 04/02/14 20:27:48 Kedessa: Ahh. I see.
  8. 04/02/14 20:27:56 Kedessa: One moment #SA
  9. 04/02/14 20:28:04 Sharpay Die: I've tried many alts, adding and removing stuff from folder, different laptops other dreams upload fine cept for this one..
  10. 04/02/14 20:28:23 Kedessa: Ahh ok. So it's just that one specific dream?
  11. 04/02/14 20:28:46 Sharpay Die: Yes
  12. 04/02/14 20:28:50 Kedessa: Anything different about that dream compared to others?
  13. 04/02/14 20:29:21 Sharpay Die: No cept this ones bigger
  14. 04/02/14 20:29:52 Sharpay Die: This one requires the dream package which I have on an alt
  15. 04/02/14 20:30:28 Kedessa: Ahh ok. Try this: Just add a single pillow somewhere to the dream, and try upload it. It sounds silly, but it's trying to force the system into attempting the upload as a NEW upload.
  16. 04/02/14 20:30:44 Sharpay Die: Tried it
  17. 04/02/14 20:31:58 Kedessa: Ok. If you can say `debug SC then re-upload and paste the output to me.
  18. 04/02/14 20:32:21 Kedessa: After it's done, say `debug none to turn that off again.
  19. 04/02/14 20:33:15 Kedessa: Also, what is the size of the dream?
  20. 04/02/14 20:34:24 Sharpay Die: 438 KB
  21. 04/02/14 20:35:58 Sharpay Die: (20:33:25) Upload: Compressing files, please wait... (20:33:30) Upload: Uploading map data, please wait... (20:33:30) 8.12.1 getFreeContextSlot: found free slot at entry 0. (20:33:30) 8.12.1 getFreeContextSlot: found free slot at entry 1. (20:33:30) 8.2.8 getUrlToBuffer: downloading from url '(URL: http://apollo.furcadia.com/dream/check.php?crc=2414517169&owner=The) http://apollo.furcadia.com/dream/check.php?crc=24 (URL: http://apollo.furcadia.com/dream/check.php?crc=2414517169&owner=The) 14517169&owner=The Hidden Rose'. (20:33:30) 8.3.10 postDream: getUrlToBuffer called successfully. (20:33:31) 8.9.4 alreadyUploadedCallback: dream is not cached, must upload. (20:33:31) 8.21.4 sendUploadRequest: WinHttpSendRequest called successfully. (20:34:03) Sorry, unexpected error (-1) in dream uploading. Please try again.
  22. 04/02/14 20:38:42 Kedessa: Hurm...
  23. 04/02/14 20:41:37 Sharpay Die: I tried again after turning that off and still nothing
  24. 04/02/14 20:41:42 Kedessa: So you're uploading it with the "The Hidden Rose" alt I'm assuming?
  25. 04/02/14 20:41:50 Sharpay Die: Yes
  26. 04/02/14 20:42:12 Kedessa: Which of the default FOX files have you overwritten?
  27. 04/02/14 20:42:48 Sharpay Die: I haven't overwritten any actually
  28. 04/02/14 20:43:15 Sharpay Die: I added a new auto share line to my DS
  29. 04/02/14 20:43:28 Kedessa: Ahh I see.
  30. 04/02/14 20:43:34 Kedessa: What happens if you remove that DS?
  31. 04/02/14 20:43:36 Kedessa: Does it upload?
  32. 04/02/14 20:43:55 Sharpay Die: not sure
  33. 04/02/14 20:44:05 Kedessa: Try that and see if it does.
  34. 04/02/14 20:44:20 Kedessa: So we can diagnose if it's an item in the dream, or a line of DS that's causing it to not upload.
  35. 04/02/14 20:44:43 Sharpay Die: (20:44:30) Upload: Compressing files, please wait... (20:44:30) Error while uploading! DragonSpeak file is missing. For more information about this error message, visit (URL: http://www.furcadia.com/kb?DSPK-0002) http://www.furcadia.com/kb?DSPK-0002
  36. 04/02/14 20:45:17 Kedessa: Oh sorry, I meant remove that LINE of DS that you added in (the autoshare stuff)
  37. 04/02/14 20:46:31 Kedessa: You can just put an asterisk * in front of each line to comment it out.
  38. 04/02/14 20:47:18 Sharpay Die: still the error
  39. 04/02/14 20:49:05 Kedessa: Hurm... that's very strange.
  40. 04/02/14 20:49:40 Sharpay Die: would sending you a copy help?
  41. 04/02/14 20:50:12 Kedessa: Umm... We could try that if you want! But I don't think it would work when you said it didn't work with any of your other alts.
  42. 04/02/14 20:50:30 Kedessa: Sometimes, changing the alt's password can help.
  43. 04/02/14 20:51:21 Sharpay Die: Perhaps not but maybe you'd be able to see flaws? and I actually did that too
  44. 04/02/14 20:55:54 Kedessa: Just had a chat with my AIC. She advised me there's something kinda complex we could try but it has no guarantees of working. This is a known issue and unfortunately we still have yet to find the cause but are working on getting it fixed ASAP.
  45. 04/02/14 20:56:41 Kedessa: Would you like to try the complex approach? It involves editing your hosts file on Windows to block our dream upload server Apollo to force Furcadia to use the old uploader.
  46. 04/02/14 20:57:05 Sharpay Die: I dunno how to do that..
  47. 04/02/14 20:57:15 Kedessa: I can take you through the steps
  48. 04/02/14 20:57:33 Kedessa: Firstly, what version of Windows are you running?
  49. 04/02/14 20:57:42 Sharpay Die: hopefully I don't mess this laptop up lol
  50. 04/02/14 20:57:53 Sharpay Die: win 7
  51. 04/02/14 20:58:12 Kedessa: Haha, no this is perfectly safe :P
  52. 04/02/14 20:59:12 Kedessa: Ok, so what I want you to do, is press Win+R to open up the Run dialog. Then type in "C:\Windows\System32\drivers\etc" (without the quotes) then press OK
  53. 04/02/14 20:59:53 Kedessa: Let me know once that is done.
  54. 04/02/14 21:00:46 Sharpay Die: done
  55. 04/02/14 21:01:16 Kedessa: Ok, now look for the file called "hosts" copy and paste this file to your Desktop.
  56. 04/02/14 21:01:46 Sharpay Die: okay
  57. 04/02/14 21:02:07 Kedessa: Now right-click the file and go to "Open with..." and choose Notepad.
  58. 04/02/14 21:02:27 Sharpay Die: desktop one or folder?
  59. 04/02/14 21:02:32 Kedessa: Desktop one.
  60. 04/02/14 21:03:26 Sharpay Die: okay
  61. 04/02/14 21:03:38 Kedessa: So that's open in Notepad now?'
  62. 04/02/14 21:03:43 Sharpay Die: yes
  63. 04/02/14 21:04:13 Kedessa: Cool. Now after all the #'s and stuff, are there any other lines like... 127.0.0.1 blah.somedomain.com ??
  64. 04/02/14 21:04:24 Kedessa: Or is it just blank after the #'d lines?
  65. 04/02/14 21:05:14 Sharpay Die: the last bit is ---> # localhost name resolution is handled within DNS itself. # 127.0.0.1 localhost # ::1 localhost
  66. 04/02/14 21:05:36 Kedessa: Ok. After all those lines, add in the following (WITHOUT a # in front):
  67. 04/02/14 21:05:45 Kedessa: 127.0.0.1 apollo.furcadia.com
  68. 04/02/14 21:06:03 Kedessa: Note: The space between 127.0.0.1 and apollo.furcadia.com needs to be a TAB
  69. 04/02/14 21:06:40 Sharpay Die: done
  70. 04/02/14 21:07:25 Kedessa: Cool. Now save that. Then you need to drag that hosts file on your Desktop back to the other folder, and confirm to OVERWRITE it. UAC may popup asking for administrator permission to do this.
  71. 04/02/14 21:08:34 Sharpay Die: done
  72. 04/02/14 21:10:07 Kedessa: Ok. Now you'll need to restart your computer, and then you should be able to upload the dream again. Note that doing this will screw up Dynamic Avatars and portraits for you. So once you've uploaded the dream, I recommend leaving it up and then commenting out the line we just added to the hosts file (by adding a # to the front).
  73. 04/02/14 21:10:46 Kedessa: Note that any time you edit the hosts file, you'll need to drag a copy to your desktop, edit that one, then drag it back. Windows will not allow you to directly edit it from the etc folder./
  74. 04/02/14 21:11:46 Sharpay Die: Alright
  75. 04/02/14 21:12:22 Kedessa: I can help you change it back once you've restarted and uploaded the dream. Just whisper me when you're ready #SA
  76. 04/02/14 21:14:13 Sharpay Die: not gonna restart right away as i'm letting a friend rant out his issues to me lol
  77. 04/02/14 21:14:28 Kedessa: Haha that's fine. I'll be here for a while.'
  78. 04/02/14 21:15:00 Sharpay Die: mind if I add you to pounce?
  79. 04/02/14 21:15:13 Kedessa: Sure! #SA
  80. 04/02/14 21:47:21 The Hidden Rose: It worked!
  81. 04/02/14 21:47:33 Kedessa: Yay! #SA
  82. 04/02/14 21:47:48 Kedessa: It's only a temporary fix though. Like I said earlier, it will screw up your DAs and portraits and stuff.
  83. 04/02/14 21:48:29 The Hidden Rose: Believe it or not.. everythings fine o.o
  84. 04/02/14 21:48:39 Kedessa: Yeah, for now #SB
  85. 04/02/14 21:48:46 The Hidden Rose: o.o
  86. 04/02/14 21:50:04 The Hidden Rose: do I need to restart again after editing the host again?
  87. 04/02/14 21:50:16 Kedessa: Yup.
  88. 04/02/14 21:50:35 Kedessa: But if you have a dream package, your dream should be semi-permanent anyway.
  89. 04/02/14 21:52:06 The Hidden Rose: so put a #?
  90. 04/02/14 21:52:22 Kedessa: Yup just at the start of the line
  91. 04/02/14 21:52:51 The Hidden Rose: alright Ty for your help
  92. 04/02/14 21:53:00 Kedessa: Most welcome~! #SA
  93. 04/02/14 21:53:14 Kedessa: Feel free to whisper me in the future if you have any issues.
  94. 04/02/14 22:01:03 The Hidden Rose: okay ^.^
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