4734 Meadow Crossing Lane
Roanoke VA 24019
540-309-6566
	Adam Cole

adamcole_inc@yahoo.com

Objective

To have a position where I can use my aptitude and hardworking ability to benefit others, using excellent analytical and technical skills to provide the greatest level of service. I have been educated and am currently practicing in the IT field hoping to secure a position with a well-established organization that will lead to a lasting relationship in the field.

Education

Virginia Western Community College
2011 – Present – 3.3 GPA - Information Systems Technology/Business/Computer Science.

Current Coursework
-C# and Java Programming classes
-Microsoft SQL Server, Trans-SQL, MySQL, Microsoft Visual Studio

William Fleming High School
Graduated, June 2010

Professional Experience

Wells Fargo – Collector
January 2014 – Present
•	Use of Wells Fargo mainframe, Hogan and R1.
•	Use of Excel to create spreadsheet macros to keep track of performance, calculate the performance needed to achieve goals, and macros to assist in quick account notating.
•	Use of Internet Explorer to do any research, and update customer profiles. (CACS)
•	Exercise ability to work independently, accurately, and efficiently.
•	Extreme multi-tasking while still staying accurate and compliant.
•	Frequently asked to help with minor software issues.
•	Sending e-mails to different areas of the department to have accounts processed, and researched correctly. (Outlook)
•	Extensive documentation and data entry on every call.
•	Adhering to Policies and Procedures that change on a frequent basis.
•	Calls regularly graded for accuracy, compliance, and efforts.
•	Consistently learn and apply operational policies and State & Federal regulations governing collection practices.
•	No Formal warnings for any Compliance topics.

Cole’s Carpentry – Technician/Customer Service
February 2013 – November 2013 (Left for Wells Fargo)
•	Handled calls from customers, scheduled appointments and discussed rates.
•	Use of multiple Microsoft products to keep customer information updated.
•	Followed established safety rules and regulations when it came to installing products.
•	Installation of hardware and other products for customer.

JCPenny – Service Corridor/Customer Service Associate
October 2010 – January 2011 (Seasonal)
•	Provided customer service for patrons in person, over the phone, and via computer.
•	Operated switchboard to handle and transfer in-bound and out-bound calls.
•	Helped customers to place, track, and return catalog orders.
•	Operated money tills and kept documentation of dollar amounts coming from each till.
•	General use of computers for various tasks, including updating of customer information.


Further Experience:

Kissito Health Care – Clerk/Assistant
April 2010-November 2010
Kroger – Cashier/Customer Service
March 2010 – November 2010

Skills and Stats

Technical stats: 80+ WPM typing ability, 12,000+ key strokes per minute data entry (10 key/alpha), advanced skill with Microsoft Office Suite (Word, Excess, Access, PowerPoint), Microsoft Outlook, Windows XP/Vista/7/8, Microsoft SQL Server, Microsoft Visual Studio, Internet Explorer, Adobe reader (acrobat), Cisco network software, and general computer hardware and software. High retention for computer related applications.

Clerical Skills: General clerical, editing/proof-reading, speedwriting, switchboard (6-10 lines), advanced skill with office equipment (printer, scanner, fax machine, copier)

References
Mr. Mike Morrison – (540)-598-1836 – Wells Fargo - Technical Service Specialist
Mr. Chris West – (540)-989-6945 – United Healthcare - IT Help Desk
Mrs. Nita Tarter – (540)-774-7666 – Retired Educator