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Apr 16th, 2013
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  1. info: Your approximate wait time is 0 minute.
  2. info: You are now ready to chat with Janisah.
  3. you: Hi.
  4. Janisah: Thank you for contacting EA Sports Customer Service. My name is Janisah and how may I help you today?
  5. you: I am on the Origin client right now. I clicked on the Origin Mystery Deal Week #7 link and it showed me three games: Need for Speed Hot Pursuit, Medal of Honor, and Battlefield 3 all at regular price.
  6. you: I heard that the deal was supposed to be all 3 for $10
  7. Janisah: You just reached FIFA Sports Customer Service Department. Let me transfer you to the proper department. One moment please.
  8. Janisah:
  9. you: K. Thanks
  10. Janisah: Please stay on the queue while I'm transferring you.
  11. Janisah: I'm still waiting for an available specialist.
  12. you: Thanks :)
  13. Janisah: I will transfer you now.
  14. info: Please wait while we get this chat session where it needs to go.
  15. info: You are now ready to chat with Carlito.
  16. Carlito: Thank you for contacting EA Help! My name is Carlito. How may I help you today?
  17. you: Hi
  18. you: I'm currently experience a problem with the Origin Client. I clicked on the Weekly Origin Mystery Deal #7 and saw three great games on it: Medal of Honor, Need for Speed Hot Pursuit, and Battlefield 3. All of them together only cost $10. Right now, it all costs about full price.
  19. you: Is it a one click only deal?
  20. you: Or is this a bug?
  21. Carlito: I am sorry to hear that you are having trouble purchasing the discounted game. I will be more than happy to check this issue for you.
  22. Carlito: Before we can start, may I have your name and email address please?
  23. you: Jason Chen *email removed*
  24. Carlito: Is it ok if I call your by your first name?
  25. you: sure
  26. Carlito: Thank you Jason! Please give me a moment to check this.
  27. you: Thanks. :)
  28. Carlito: Thank you for waiting! To properly assist you in purchasing the games, I will be transferring you to our specialist.
  29. you: Thank you.
  30. Carlito: Please give me a moment to transfer you.
  31. info: Please wait while we get this chat session where it needs to go.
  32. info: You are now ready to chat with Michael.
  33. Michael: Hi there, thank you for contacting EA my name is Mike. What may I help you with today?
  34. you: Hi.
  35. Michael: Heya.
  36. you: On the Origin Client, there's a weekly mystery deal that this week is Medal of Honor, Need for Speed Hot pursuit, and Battlefield 3. I went to purchase it, remembered I ran out of money in my paypal account, and canceled the transaction so I can quickly make a few dollars to put into my paypal. Unfortunately, the game deals were removed from my cart when I canceled the transaction, and when I click on the link on the Origin deal, it gives me the full price for the 3 games.
  37. Michael: *removed*
  38. you: What?
  39. Michael: Heh, you know.
  40. Michael: My password.
  41. Michael: ..
  42. you: Right...
  43. Michael: Sorry about that.
  44. you: lolz.
  45. you: Change it quick...
  46. Michael: lol
  47. you: before my evil side takes over and hacks your account.
  48. you: lolz
  49. Michael: Stay out of my account!!!!\
  50. Michael: :P
  51. Michael: Ok so, missing deal ehh?
  52. you: yeah
  53. Michael: It looks like it expired, I'm not seeing it either.
  54. Michael: But I'll see what I can do for ya.
  55. you: Really? cause on the featured page, it still has it but I just get full price...lol
  56. Michael: Hmmm curious.
  57. Michael: Leme see what I can see for ya.
  58. you: Thanks
  59. Michael: Quick question, What is my chinese name?(First and Last)
  60. Michael: No worries,
  61. you: O.O
  62. you: Michael Wong? lolz
  63. Michael: lol! It's lee actually.
  64. Michael: :P
  65. Michael: That is your security question.
  66. you: You're trolling me right?
  67. Michael: What is your chinese name?(First and Last)
  68. Michael: hahahah
  69. Michael: Just a bit.
  70. you: *removed*
  71. Michael: Thanks man.
  72. Michael: Ok just one sec please/
  73. Michael: Alright brodio, I'm checking to see if I can hook you up.
  74. you: Thanks
  75. Michael: Aaaaaand,
  76. Michael: hooked up.
  77. Michael: Go ahead and buy Medal of Honor, Need for Speed Hot pursuit, and Battlefield 3 at full price & I'll save your info and grant you a partial refund for the amount you would have saved.
  78. Michael: Sound good?
  79. you: Aw damn...don't have that much to spend...lolz
  80. you: Well, thanks for helping anyways.
  81. Michael: Hmmm, I'll try to think of another creative solution.
  82. you: Nah, it's alright. Nice to know that you tried and succeed in some way...better than Gamefly's support lolz.
  83. Michael: You sure homeslice?
  84. you: Yeah. Dunno why everyone bashes on Origin, it's not that bad...lol
  85. Michael: lol we do what we can.
  86. Michael: It's a love/hate thing I think.
  87. you: Lolz
  88. you: Well, thanks anyways. :)
  89. Michael: But I've got a consolation prize for ya --->*removed*<--- 15% off for the origin store.
  90. Michael: Ya know what?
  91. Michael: *removed*
  92. Michael: *removed*
  93. Michael: 3 codes for a total of 45% off /\
  94. you: WOW Thanks :D
  95. Michael: There is a catch though,
  96. you: One code per purchase?
  97. Michael: They won't stack, you will have to place 3 seprate orders,
  98. you: Purchase has to above a certain amount?
  99. you: lolz...thought so...still nice of you.
  100. Michael: and they won't work for brand new games, pre-orders & games that are already on sale.
  101. Michael: But if yo wanna get they should work for Medal of Honor, Need for Speed Hot pursuit, and Battlefield 3.
  102. you: Thanks again.
  103. Michael: Not a problem, brochacho.
  104. Michael: Is there anything else I can do for ya?
  105. you: Nope. :)
  106. Michael: Alright partner, thanks for contacting EA see you on the flip flop.
  107. Michael: AND STAY OUT OF MY ACCOUNT!!
  108. Michael: :P
  109. you: lolz..
  110. info: Your chat transcript will be sent to *removed* at the end of your chat session.
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