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Aug 11th, 2012
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  1. ----------------As you can see, a quick replace on provider name and my host/ipaddress.
  2. ----------------Not proof read, hope i didnt leave anything in there or i'll look like
  3. ----------------a geany find & replace failure.
  4.  
  5. System 02:05:30
  6. System is getting started. [Sun 12 Aug 2012 02:05:30 EST]
  7.  
  8. A representative will be connected, please be patient.
  9.  
  10.  
  11.  
  12. Dev enters the chatroom.
  13.  
  14.  
  15. Dev 02:05:44
  16. Hello Jason *******, my name is Dev, how may I help you?
  17. Jason ******* 02:05:50
  18. Amount Due: $13.46 USD
  19.  
  20. Was the product i had previously.
  21.  
  22.  
  23. Dev 02:06:35
  24. Is that a pending invoice?
  25. Jason ******* 02:07:09
  26. This is for when mountspot dissapeared
  27.  
  28. last year
  29.  
  30.  
  31. Dev 02:07:31
  32. I see that cancelled in your account
  33.  
  34. the invoice is cancelled
  35.  
  36.  
  37. Jason ******* 02:07:55
  38. the downtime was during an invoice paid period..
  39. Dev 02:08:15
  40. Let me check. Please hold.
  41. Jason ******* 02:09:40
  42. The previous month was filled with outages as well leading up to it..
  43. Dev 02:10:24
  44. You can get a free month's time as compensation on your next order
  45. Jason ******* 02:11:18
  46. Ahh, no looking to claim on the money back guarentee.
  47.  
  48. I had to spontainously find another Indian provider
  49.  
  50.  
  51.  
  52. and have been very happy with them.
  53.  
  54.  
  55.  
  56. There will be no returning to mountspot - as you could understand.
  57.  
  58.  
  59. Dev 02:12:20
  60. Sir the money back guarantee applies to first 30 days and not to promotions.
  61.  
  62. I am quite sure you can return to us.
  63.  
  64.  
  65.  
  66. Just tell what's better with the current host you have.
  67.  
  68.  
  69.  
  70. And we shall provide even above that.
  71.  
  72.  
  73.  
  74.  
  75.  
  76.  
  77. Jason ******* 02:12:53
  78. I have a 1GB VPS for $3.75 a month. Same datacenter where you guys are ?
  79. Dev 02:13:21
  80. Please provide link to web host.
  81. Jason ******* 02:13:44
  82. Let me surf my invoices
  83. Dev 02:14:00
  84. sure.
  85. Jason ******* 02:14:37
  86. Dedicated Services (.hostname.com/HCV1GB/Monthly) 08-19-2012 - 09-19-2012 (*Discounted*)
  87. =============================================
  88. Billing Information:
  89. =============================================
  90. InvoiceID : 1246
  91. Invoice Date : 08-04-2012
  92. OrderID : 859518026
  93. First Name : Jason
  94. Last Name : Walsh
  95. Company :
  96. Total Taxes : 0.00
  97. Total Charges : 3.75
  98.  
  99. [NEW-VPS].com
  100.  
  101.  
  102. Dev 02:15:00
  103. Can you also provide IP of your vps?
  104. Jason ******* 02:15:30
  105. heh
  106.  
  107. **.******.***.**
  108.  
  109.  
  110. Dev 02:17:33
  111. Do you have an ip address?
  112. Jason ******* 02:17:37
  113. yes
  114.  
  115. **.******.***.**
  116.  
  117.  
  118.  
  119. dns it.
  120.  
  121.  
  122.  
  123. you know how to resolve an IP address im sure?
  124.  
  125.  
  126. Dev 02:17:59
  127. ok
  128. Jason ******* 02:18:01
  129. an hostname > ip ?
  130. Dev 02:18:17
  131. We are a web host
  132.  
  133. But asked just to be sure.
  134.  
  135.  
  136. Jason ******* 02:18:25
  137. $ dig **.******.***.**
  138. ; <<>> DiG 9.8.1-P1 <<>> **.******.***.**
  139. ;; global options: +cmd
  140. ;; Got answer:
  141. ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 9466
  142. ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
  143. ;; QUESTION SECTION:
  144. ;**.******.***.**. IN A
  145. ;; ANSWER SECTION:
  146. **.******.***.**. 899 IN A 202.65.135.239
  147. ;; Query time: 401 msec
  148. ;; SERVER: 127.0.0.1#53(127.0.0.1)
  149. ;; WHEN: Sun Aug 12 02:18:16 2012
  150. ;; MSG SIZE rcvd: 52
  151.  
  152. 202.65.135.239 is the ipaddress
  153.  
  154.  
  155. Dev 02:21:05
  156. Please hold on.
  157. Jason ******* 02:21:26
  158. Sure thing, i'll be afk for 5 minutes max
  159. Dev 02:21:44
  160. I don't see such $3.75 plan anywhere.
  161. Jason ******* 02:25:59
  162. Looks like they are in process of changing site
  163.  
  164. Let me see where i find the offer
  165.  
  166.  
  167. Dev 02:27:05
  168. Yes.
  169.  
  170. Also, it seems your IP points to Delhi, India.
  171.  
  172.  
  173.  
  174. According to Ctrls, they don't have their Delhi DC operational.
  175.  
  176.  
  177.  
  178. not even fully constructed.
  179.  
  180.  
  181. Jason ******* 02:30:15
  182. 16 static-202-65-152-27.pol.net.in (202.65.152.27) 438.776 ms 121.240.252.22.STATIC-Hyderabad.vsnl.net.in (121.240.252.22) 430.232 ms static-202-65-152-27.pol.net.in (202.65.152.27) 445.065 ms
  183. 17 static-202-65-135-204.ctrls.in (202.65.135.204) 435.555 ms 456.615 ms 423.340 ms
  184. 18 static-202-65-135-239.ctrls.in (202.65.135.239) 437.955 ms 423.280 ms 422.200 ms
  185.  
  186. thats where it ends
  187.  
  188.  
  189.  
  190. ctrls.in
  191.  
  192.  
  193.  
  194. ctrls.in datacenter
  195.  
  196.  
  197. Dev 02:31:17
  198. http://whatismyipaddress.com/ip/202.65.135.239
  199. Jason ******* 02:31:30
  200. Dont use websites to geolocate ip addresses
  201.  
  202. its very unprofessional
  203.  
  204.  
  205.  
  206. geoiptool.com
  207.  
  208.  
  209.  
  210. gives alot of different results
  211.  
  212.  
  213.  
  214. compared to many others.
  215.  
  216.  
  217.  
  218. You use traceroute in a terminal mate.
  219.  
  220.  
  221.  
  222. traceroute ip/host
  223.  
  224.  
  225. Dev 02:32:01
  226. Ok, i was just giving you an idea.
  227.  
  228. I belong to sales/billing dept. though
  229.  
  230.  
  231. Jason ******* 02:32:23
  232. Ahh my bad this is true
  233.  
  234. Sorry
  235.  
  236.  
  237.  
  238.  
  239.  
  240.  
  241.  
  242. You will have to email them to confirm the deal.
  243.  
  244.  
  245.  
  246. Might have been WHT
  247.  
  248.  
  249. Dev 02:33:29
  250. please hold.
  251.  
  252. check this
  253.  
  254.  
  255. Jason ******* 02:33:36
  256. When mountspot vanished with no replys on social's i had a short time to search like mad
  257. Dev 02:34:02
  258. I can understand.
  259.  
  260. But i really expect you to do the same.
  261.  
  262.  
  263.  
  264. You can see our willingness that we returned.
  265.  
  266.  
  267.  
  268. We want to cater you with good service.
  269.  
  270.  
  271. Jason ******* 02:35:09
  272. http://[NEW-VPS]s.com/blog/2011/12/15/xmas-and-new-year-special-upto-80-slash-on-vps-prices-25-off/
  273.  
  274. there is the offer
  275.  
  276.  
  277.  
  278. very close to when mountspot vanished i believe
  279.  
  280.  
  281.  
  282. CPU Speed : 3.2Ghz
  283. Space : 50GB
  284. RAM : 1GB
  285. Bandwidth : 1TB
  286. IP : 1
  287. VPS Panel : SolusVM
  288. Price : $4.99/month
  289. [B]After 25% off : $3.75/month[/B]
  290.  
  291.  
  292. Dev 02:35:54
  293. Wait.
  294.  
  295. something very important.
  296.  
  297.  
  298.  
  299. check this
  300.  
  301.  
  302.  
  303. [NEW-VPS]s.com
  304.  
  305.  
  306.  
  307. it seems [NEW-VPS].com is trying to imitate as them.
  308.  
  309.  
  310.  
  311. Plus, they have used [NEW-VPS]s link on their website to fool their customers.
  312.  
  313.  
  314. Jason ******* 02:36:26
  315. No, they are the same
  316.  
  317. [NEW-VPS] and [NEW-VPS]s.com
  318.  
  319.  
  320. Dev 02:36:34
  321. I am quite sure they will scam.
  322. Jason ******* 02:36:42
  323. one is a managed solution other was intended for unmanged.
  324. Dev 02:36:42
  325. They aren't/
  326. Jason ******* 02:36:50
  327. I've used them since last year
  328.  
  329. 100% uptime
  330.  
  331.  
  332.  
  333. reliable service.
  334.  
  335.  
  336. Dev 02:36:57
  337. Lemme check.
  338. Jason ******* 02:37:24
  339. You dont need to check, I asked them when i got support tickets from [NEW-VPS]s.com when i was using old ticketing system via [NEW-VPS].com
  340.  
  341. Please refer to this:
  342.  
  343.  
  344.  
  345. http://whois.domaintools.com/[NEW-VPS].com
  346.  
  347.  
  348.  
  349. http://whois.domaintools.com/[NEW-VPS]s.com
  350.  
  351.  
  352.  
  353. nothing to hide.
  354.  
  355.  
  356.  
  357. same dns. same people.
  358.  
  359.  
  360. Dev 02:39:10
  361. Ok.
  362. Jason ******* 02:39:13
  363. [NEW-VPS].com points to [NEW-VPS]s.com dns's
  364. Dev 02:40:19
  365. http://www.webhostingstuff.com/review/[NEW-VPS]s.html
  366.  
  367. This is where they can't beat us.
  368.  
  369.  
  370.  
  371. Found this one as well:-
  372.  
  373.  
  374.  
  375. HAVE FOUND THAT THEIR service levels for uptimes are not maintained their servers keep on crashing and dont have basic anti spam support on the linux platform .
  376. the company has a very callous attitude towards its customers with no one willing to take ownership of problems
  377.  
  378.  
  379. Jason ******* 02:41:45
  380. I have 100% uptime via pingdom
  381.  
  382. and monitor.us
  383.  
  384.  
  385.  
  386. What ever node that had the issues was not mine.
  387.  
  388.  
  389.  
  390. The question is, what is the counter offer to take my bizz ?
  391.  
  392.  
  393. Dev 02:42:31
  394. Ya but they are overloading their servers.
  395.  
  396. And till now you are on smooth road with them/
  397.  
  398.  
  399.  
  400. But what if some day any problem?
  401.  
  402.  
  403.  
  404. They won't even be able to handle it.
  405.  
  406.  
  407. Jason ******* 02:42:52
  408. yes nearly a year of smooth sailing with them.
  409.  
  410. How do you know this?
  411.  
  412.  
  413.  
  414. Have you had ANY experience with them?
  415.  
  416.  
  417.  
  418. What i go and google the bad responses about mountspot
  419.  
  420.  
  421.  
  422. (i've had issues via tickets)
  423.  
  424.  
  425.  
  426. that were handled very unskilled wise
  427.  
  428.  
  429.  
  430. I've had outages and downtime with mountspot
  431.  
  432.  
  433.  
  434. With [NEW-VPS](s)
  435.  
  436.  
  437.  
  438. no downtime
  439.  
  440.  
  441.  
  442. the I/O and download rates are fast
  443.  
  444.  
  445.  
  446. its in ctrls.in DC..
  447.  
  448.  
  449. Dev 02:43:55
  450. You can check about mountspot anywhere. The problem was that we had a downtime.
  451. Jason ******* 02:44:02
  452. You had multiple outages.
  453. Dev 02:44:02
  454. nothing else.
  455. Jason ******* 02:44:07
  456. I was a customer during that period.
  457. Dev 02:44:39
  458. We are doing are best now.
  459. Jason ******* 02:44:45
  460. You guys came out with a LEB offer, i was one of the first to jump on board, remember i got the only higher package with the discount intended for the lowest only.
  461. Dev 02:44:45
  462. Please let me know if you would like to return back.
  463.  
  464.  
  465.  
  466.  
  467. Jason ******* 02:45:00
  468. You said you were going to offer to get my services back.
  469.  
  470. What is the counter offer?
  471.  
  472.  
  473. Dev 02:45:07
  474. We appreciate that.
  475. Jason ******* 02:45:29
  476. I will return if im not going to be paying more for less, and all the risk ?
  477. Dev 02:45:43
  478. To be honest, we would provide you the $15 explorer plan with one month additional.
  479.  
  480. We want to provide top tier service
  481.  
  482.  
  483.  
  484. I am sure you can't match us.
  485.  
  486.  
  487. Jason ******* 02:46:32
  488. Thats not even close to the current offer i have.
  489.  
  490. 1GB ram is double
  491.  
  492.  
  493.  
  494. tripple the bandwidth.
  495.  
  496.  
  497.  
  498. and 5 times the HDD.
  499.  
  500.  
  501.  
  502. with a one year stablity (You guys cannot even match this)
  503.  
  504.  
  505.  
  506. backing it.
  507.  
  508.  
  509. Dev 02:47:31
  510. You can think about us.
  511. Jason ******* 02:47:38
  512. jsut did a 8MB/s wget 100mb test file, and 80mb/s IO
  513.  
  514. So you told me on Lowendtalk to send you a live chat or support ticket.
  515.  
  516.  
  517.  
  518. I have done this. You have not refunded me for the incomplete services (that i paid for)
  519.  
  520.  
  521.  
  522. This is a scam. I will indeed to the honest thing and attach this convo to the thread as an reply to your request to contact the company.
  523.  
  524.  
  525. Dev 02:49:35
  526. As discussed above, we are providing you a solution.
  527.  
  528. Its your decision.
  529.  
  530.  
  531. Jason ******* 02:49:50
  532. Your solution isnt even close.
  533.  
  534. You guys are the only host to not refund, and the only to scam me.
  535.  
  536.  
  537.  
  538. I will be voicing this everywhere i see fit.
  539.  
  540.  
  541. Dev 02:50:15
  542. That's where you need to decide, price or quality.
  543. Jason ******* 02:50:23
  544. i choose price + quality
  545.  
  546. mountspot has not had a stable year uptime.
  547.  
  548.  
  549. Dev 02:50:33
  550. I have been calm and fair to you.
  551. Jason ******* 02:50:33
  552. [NEW-VPS] has
  553.  
  554. UNFAIR
  555.  
  556.  
  557. Dev 02:50:43
  558. What's your best offer?
  559. Jason ******* 02:50:44
  560. would be correct.
  561.  
  562. mountspot = not stable. could vanish at anytime, fact by history
  563.  
  564.  
  565.  
  566. [NEW-VPS](s) = a year or so no downtime.
  567.  
  568.  
  569.  
  570. has been around for years.
  571.  
  572.  
  573.  
  574. $3.75 for 1GB ram, 1TB Bandwidth, 50GB HDD. This is what you have to beat sir.
  575.  
  576.  
  577.  
  578. if you cannot. Do not waste me time
  579.  
  580.  
  581.  
  582. and let me inform people of my experiences.
  583.  
  584.  
  585. Dev 02:52:35
  586. $5 and the same.
  587. Jason ******* 02:52:51
  588. What a joke.
  589.  
  590. Good day sir.
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