First Email:

What was in subject line: Keeping same IP from service number XXXXXXXXXXX to XXXXXXXXXXX (Removed numbers)

Hi,

I inquired on the Exetel forum
(https://forum.exetel.com.au/viewtopic.php?f=15&t=42673) about keeping my
External IP Address when switching from my ADSL service to the NBN and was
advised to email this address.

So i request that my IP Address (220.233.XXX.XX) from service number
XXXXXXXXXXX (Old ADSL Service) be transferred to service number XXXXXXXXXXX
(NBN)

Thanks for your assistance, if you require more info from me before the
transfer can take place please let me know.

Kind Regards,
My Name

2nd Email

Dear Customer,

Your ticket number is - #XXXXXXXXX# (Removed it)

Please take the time to read through the below as to what Exetel is able to provide
you assistance with.

Exetel Technical Support Engineers can help you with these issues only:

 - To fix a problem when there is a service issue at the exchange you are connected
to, or between your premises and the exchange
 - To fix a problem on the Exetel network that prevents you accessing your services
 - To fix a problem with an Exetel service, for example Exetel's email server.
 - To represent the interest of all Exetel customers to other network operators and
carriers where some problem on a 3rd party network degrades access to the Exetel
network

To follow up on the inquiry, you can contact eXeTeL Technical Support on:

02-8030-1000 or 1300-788-141

When speaking to a technical support agent, please quote your ticket number as
mentioned above.

If your email relates to a complaint and fall under any of the following criteria,
please email complaints@exetel.com.au directly.

   (a) If you are currently undergoing any Financial Hardship as defined at
http://www.exetel.com.au/files/terms/ExetelFinancialHardshipPolicy29-08-2012.pdf

   (b) If your service is inadvertently disconnected by a mistake attributed to Exetel

   (c) If you are a Priority Assistance Customer (please note that Exetel does not
offer or approve priority assistance services due to limitations as a retailer.
The priority assistance waiver is accepted by the customer at the time of
application submission.

eXeTeL Support
Exetel Pty Ltd