EA Help second chat

info Dec 12, 2014 5:55:02 PM
You are now ready to chat with K.
K Dec 12, 2014 5:55:02 PM
Thanks for contacting EA Customer Experience, my name is K. How may I assist you today?
you Dec 12, 2014 5:55:02 PM
Hello K.
you Dec 12, 2014 5:55:02 PM
I was just looking for more information on why my Origin account got locked
you Dec 12, 2014 5:55:02 PM
In the email it says I have "Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items."
you Dec 12, 2014 5:55:02 PM
But this is not true
you Dec 12, 2014 5:55:02 PM
A week ago I contacted EA because FIFA 15 had been added to my account and the price of the game had been withdrawn from my bank account
you Dec 12, 2014 5:55:02 PM
I had not bought the game, and I asked for a refund
you Dec 12, 2014 5:55:02 PM
This refund was granted and I got the money this week
you Dec 12, 2014 5:55:02 PM
Now I learn my account is locked.
K Dec 12, 2014 5:55:02 PM
Hello.
K Dec 12, 2014 5:55:02 PM
Please don't worry as I will look into your issue.
K Dec 12, 2014 5:55:02 PM
May I know your email address for origin account so that I can fetch your account details?
you Dec 12, 2014 5:55:02 PM
[My email]
K Dec 12, 2014 5:55:02 PM
Thanks, let me check this for you.
K Dec 12, 2014 5:55:02 PM
Your account’s security is very important to us. To ensure that the request is coming from the actual owner, we have a verification policy in place. Do you mind answering the Security Question which is
What was your first job? Dec 12, 2014 5:55:02 PM
you Dec 12, 2014 5:55:02 PM
[Security question answer].
K Dec 12, 2014 5:55:02 PM
Thank you.
K Dec 12, 2014 5:55:02 PM
Would you mind in holding a minute or two so that I can look into your concern?
you Dec 12, 2014 5:55:02 PM
Sure
K Dec 12, 2014 5:55:02 PM
Thanks, till the time I can collect more information on your account.
K Dec 12, 2014 5:55:02 PM
Thank for waiting,I appreciate your patience.
K Dec 12, 2014 5:55:02 PM
I am sorry it took time to investigate your case details.
you Dec 12, 2014 5:55:02 PM
No problem
K Dec 12, 2014 5:55:02 PM
Thanks.
K Dec 12, 2014 5:55:02 PM
Please write an email to our [email protected] and to know how to write that email in correct format so that the team will further investigate and will contact you via email only. Please check the correct format via this link below.
http Dec 12, 2014 5:55:02 PM
//help.ea.com/en/article/information-about-banned-or-suspended-accounts/
you Dec 12, 2014 5:55:02 PM
Alright, I'll do that.
K Dec 12, 2014 5:55:02 PM
As the team will investigate on your case when they receive an email from your end. So please write an email immediately to fix this issue.
you Dec 12, 2014 5:55:02 PM
Alright, I will start writing the email now.
K Dec 12, 2014 5:55:02 PM
Ah okay.
K Dec 12, 2014 5:55:02 PM
In the meantime, do you have any questions or any other concerns which I can assist you with?
you Dec 12, 2014 5:55:02 PM
No, my biggest issue right now is that I can't access the multiplayer component of any game I own, heh.
K Dec 12, 2014 5:55:02 PM
I can understand your anxiousness with this. Had I been in your place, I would have felt the same. Once your account will be active then you will be able to play all games associated with this origin account. Please note that you need send that email from your registered email only.
you Dec 12, 2014 5:55:02 PM
I understand.
K Dec 12, 2014 5:55:02 PM
Okay.
you Dec 12, 2014 5:55:02 PM
But thank you for your help, K.
you Dec 12, 2014 5:55:02 PM
I'll go write that email now.
you Dec 12, 2014 5:55:02 PM
Take care
K Dec 12, 2014 5:55:02 PM
Thank you for contacting EA.