import sys
import random
def ending():
    print('Thank you for using our system.nGood bye!')
    input('Press enter to end')
    sys.exit()


print('Welcome to the mobile phone troubleshooting service.')
name = input('What is your name?: ').title()
print('Hello',name,', you will now be asked to state the make of your phone.')
mobile_device = input('What phone make do you have?: ').lower()


if mobile_device == 'iphone':
    import iPhone
elif mobile_device == 'samsung':
    import Samsung

else:
    no = random.randint(10000,99999)
    case_number = (name + str(no))

    solutions = open(case_number+ '.txt','w+')
    solutions.write('Customers device: '+mobile_device+'n')

    issue = input('What is your problem: ')
    solutions.write('customers problem  '+issue)

    solutions.close()
    print('Sorry, we are unable to help you with your issue at this moment in time, we will assign you a case number and a member of our support staff will contact you in the next 48 hours')
    ending()

solution = open('Samsung_solutions.txt', 'r+')
solutions = solution.readlines()


print('Welcome to the mobile phone troubleshooting service for, Samsung')
print('You will now be asked to state what the problem wuth your device is.')

user= input('What is the issue with your phone ').lower()

#Tuple data type. when program is run, values cannot be changed
apps = ('apps are freezing' 'keep freezing', 'freezing', 'freeze')
if any(i in user for i in apps):
    print(solutions[4])


update = ('version', 'ios', 'updates', "can't update", 'not able to update', 'updating')
if any(i in user for i in update):
    print(solutions[5])


network = ('networks', 'signal', 'wifi', 'internet', "can't connect")
if any(i in user for i in network):
    print(solutions[6])


apps_2 = ('apps are crashing' 'keep crashing', 'crashing', 'crash')
if any(i in user for i in apps_2):
    print(solutions[2])


display = ('display', 'display is slow', 'running slow', 'slow', 'unresponsive', 'phone screen is slow', 'phone is slow')
if any(i in user for i in display):
    print(solutions[3])

screen = ('screen is cracked', 'cracked', 'screen broken', 'broken screen', 'cracked my screen', 'screen broke', 'broke my phone', 'screen')
if any(i in user for i in screen):
    print(solutions[10])

Charging = ('charger', "charger won't work", 'not charging', 'charge')
if any(i in user for i in display):
    print(solutions[11])

camera = ('my camera is blurry', 'camera', 'scratches', ' scratched', 'fuzzy', 'blurry')
if any(i in user for i in display):
    print(solutions[13])

microphone = ('microphone', "people can't hear me", "can't hear", "hard to understand", 'speak', 'voice' 'can hear' 'calls')
if any(i in user for i in microphone):
    print(solutions[12])

screen = ('getting hot', 'overheating','heating up' 'overheat', 'over heating')
if any(i in user for i in screen):
    print(solutions[9])

#task
solution = open('iPhone_solutions.txt', 'r+')
solutions = solution.readlines()


print('Welcome to the mobile phone troubleshooting service, for iPhone!.')
print('You will now be asked to state what the problem wuth your device is.')

user= input('What is the issue with your phone ').lower()

#Tuple data type. when program is run, values cannot be changed
apps = ('apps are freezing' 'keep freezing', 'freezing', 'freeze')
if any(i in user for i in apps):
    print(solutions[4])


update = ('version', 'ios', 'updates', "can't update", 'not able to update', 'updating')
if any(i in user for i in update):
    print(solutions[5])


network = ('networks', 'signal', 'wifi', 'internet', "can't connect")
if any(i in user for i in network):
    print(solutions[6])


apps_2 = ('apps are crashing' 'keep crashing', 'crashing', 'crash')
if any(i in user for i in apps_2):
    print(solutions[2])


display = ('display', 'display is slow', 'running slow', 'slow', 'unresponsive', 'phone screen is slow', 'phone is slow')
if any(i in user for i in display):
    print(solutions[3])

screen = ('screen is cracked', 'cracked', 'screen broken', 'broken screen', 'cracked my screen', 'screen broke', 'broke my phone', 'screen')
if any(i in user for i in screen):
    print(solutions[10])

Charging = ('charger', "charger won't work", 'not charging', 'charge')
if any(i in user for i in display):
    print(solutions[11])

camera = ('my camera is blurry', 'camera', 'scratches', ' scratched', 'fuzzy', 'blurry')
if any(i in user for i in display):
    print(solutions[13])

microphone = ('microphone', "people can't hear me", "can't hear", "hard to understand", 'speak', 'voice' 'can hear' 'calls')
if any(i in user for i in microphone):
    print(solutions[12])

screen = ('getting hot', 'overheating','heating up' 'overheat', 'over heating')
if any(i in user for i in screen):
    print(solutions[9])