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7:35 AM Siddhant has accepted the chat.
7:36 AM Justas : Hello Siddhant
7:36 AM Justas : How are you?
7:36 AM Siddhant (CSA) : Hello, my name is Siddhant. I'll certainly try to help regarding your concern.
7:36 AM Siddhant (CSA) : I am doing great.
7:36 AM Siddhant (CSA) : Thank you Justas for asking.
7:37 AM Justas : Look, I just saw something that might be a problem on my account
7:38 AM Siddhant (CSA) : I am sorry for the problem Justas.
7:39 AM Justas : Another representative placed replacement for product because I received empty box, but in my order details I can see that you're requesting from me to return that item to you
7:39 AM Justas : Should I return empty box?
7:39 AM Siddhant (CSA) : I am sorry for the problem you have faced.
7:40 AM Justas : Can you fix that?
7:40 AM Siddhant (CSA) : Sure.
7:41 AM Siddhant (CSA) : I am sorry for the emails which you are getting.
7:41 AM Siddhant (CSA) : I have fix this problem.
7:41 AM Siddhant (CSA) : I request you to refuse the previous emails.
7:42 AM Siddhant (CSA) : And from my end I have changed the email option.
7:42 AM Siddhant (CSA) : Now you will not get any email regarding this.
7:42 AM Siddhant (CSA) : Is that fine ?
7:42 AM Justas : In my order details I can see this
7:42 AM Justas : Replacement ordered
We are expecting your return. Your replacement has been ordered.
7:43 AM Siddhant (CSA) : I am sorry for the emils.
7:44 AM Siddhant (CSA) : emails.
7:44 AM Siddhant (CSA) : Now I have done the changes.
7:44 AM Justas : it's not on email it's on my amazon account
7:44 AM Siddhant (CSA) : And I request you to refuse the emails.
7:44 AM Siddhant (CSA) : Okay.
7:46 AM Justas : ok
7:46 AM Justas : so what now, should I send item back or not?
7:46 AM Siddhant (CSA) : No Justas .
7:46 AM Justas : ok
7:46 AM Justas : thank you
7:46 AM Siddhant (CSA) : You not need to return the item.
7:47 AM Justas : ok
7:47 AM Justas : thank you
7:47 AM Justas : have a nice day
7:47 AM Siddhant (CSA) : You are welcome.
7:48 AM Justas has left the conversation.