Competency Standards for Caribbean Vocational Qualifications (CVQ)

CCBSB10103 Level I General Office Administration (Office Clerk)
Unit Code Unit Title MandatoryIEl Hours
ecflve
BSBCOROO11A Prepare for work Mandatory 10
BSBCOR0591A Apply basic communication skills Mandatory 10
BSBCORO171A Deliver quality customer service Mandatory 15
BSBCOR0161A Handle telephone calls Mandatory 25
BSBBADOO81A Develop keyboarding skills Mandatory 20
BSBBADO671A Type and copy routine documents Mandatory 15
BSBCOR0O91A Receive visitors Mandatory 20
BSBBADO681A Locate and store files in a paper-based system Mandatory 20
BSBCOR0O71A Operate a personal computer Mandatory 30
BSBBADOO31A Use business equipment Mandatory 20
BSBCOROO41A Develop professionalism Mandatory 30
BSBCORO101A Work effectively in a business environment Mandatory 20
BSBCOR0201A Participate in workplace safety procedures Mandatory 20
BSBF|NO721A Prepare routine financial documents Elective 15
BSBBADO181A Provide information to clients Elective 20
FNBF|N0701A Prepare and bank financial receipts Elective 25
|TCCOR0081A Sell products and services Elective 30
BSSREOO131A Perform stock control procedures Elective 15
BSBBADO711A Organise the copying and collating of documents Elective 10
BSBBADO212A Process mail Elective 30
BSBBADO612A Perform cashiering Elective 30
BSBSBM0012A Craft personal entrepreneurial strategy Elective 50
BSBBADO732A Record, store and supply information using a paper—base Elective 20
filing system
BSBBADO742A Reproduce, present and distribute complex documents Elective 20
BSBBADO632A Maintain and issue stock items Elective 30
BSBBADO762A Co-ordinate mail service Elective 25
BSSREO0142A Maintain stock control Elective 20
BSBCORO382A Display human relations skills Elective 10

To obtain this qualification, all Mandatory competencies plus a minimum of two level one elective, three

level two electives.

Nominal Training Hours (Institutional Delivery) include total hours of Mandatory competencies and
Electives selected.

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