Hello,

Thank you for your answer.

Before the last week, i didn't have any problem in any matches. Sometimes the ping was a bit higher, but that's ok, it's a EU ladder after all. Since the 18/01, we found 9 matches, all of them was on the same ips (185.62.205.44 and 185.62.204.202), all of them i have the exact same connection (ping of 100, loss 15%).

It already happened before, but that was very inhabitual and i told myself it was just an overloaded server "this time" (maybe 1/20 match, maybe less).

Do you have the ability to check the ips used in older matches ?

Like these for example (could be others):

https://play.eslgaming.com/counterstrike/csgo/csgo/open/ladder-2on2-europe/match/34471899

https://play.eslgaming.com/counterstrike/csgo/csgo/open/ladder-2on2-europe/match/34388578

https://play.eslgaming.com/counterstrike/csgo/csgo/open/ladder-2on2-europe/match/34388718

To illustrate the problem, here are some stats, with a tracert of one of the esl servers (185.62.204.202, located in Frankfurt), followed by a ping, then a tracert on an other server also located in Frankfurt (176.57.128.36, a random server that does not belongs to the esl) :

  1    <1 ms    <1 ms    <1 ms  livebox.home [192.168.1.1]
  2     1 ms     1 ms     1 ms  80.10.234.189
  3     3 ms     3 ms     3 ms  lag-119.ncnan102.Nantes.francetelecom.net [193.253.151.110]
  4     9 ms     9 ms     9 ms  ae43-0.niidf202.Paris.francetelecom.net [193.252.99.242]
  5     9 ms     9 ms     9 ms  193.252.137.74
  6    50 ms    48 ms    49 ms  be3044.ccr21.par04.atlas.cogentco.com [130.117.15.93]
  7    49 ms    49 ms    49 ms  be12309.ccr42.par01.atlas.cogentco.com [154.54.39.65]
  8    56 ms    55 ms    56 ms  be12489.ccr42.lon13.atlas.cogentco.com [154.54.57.69]
  9    56 ms    56 ms    56 ms  be2871.ccr21.lon01.atlas.cogentco.com [154.54.58.186]
 10    56 ms    56 ms     *     be2207.rcr21.b015589-1.lon01.atlas.cogentco.com[130.117.51.158]
 11    55 ms    56 ms    55 ms  149.14.8.170
 12    65 ms    65 ms    65 ms  te5-3.fra1-b1.core.citynetwork.se [91.123.207.27]
 13    96 ms    96 ms    95 ms  xe-0-1-0.fra.core.fragnet.net [86.107.242.209]
 14    96 ms     *       95 ms  185.62.204.202

Ping statistics for 185.62.204.202:
Packets: Sent = 300, Received = 255, Lost = 45 (15% loss),
Approximate round trip trimes in milli-seconds :
Minimum = 94ms, Maximum = 98ms, Average = 96ms

And now, the tracert of 176.57.128.36, also located in Frankfurt. It represents the habitual connection i have on German servers :

  1    <1 ms    <1 ms    <1 ms  livebox.home [192.168.1.1]
  2     1 ms     1 ms     1 ms  80.10.234.189
  3     *        3 ms     3 ms  lag-119.ncnan102.Nantes.francetelecom.net [193.253.151.110]
  4     9 ms     9 ms     9 ms  ae43-0.niidf202.Paris.francetelecom.net [193.252.99.242]
  5     9 ms     9 ms     9 ms  193.252.137.74
  6    20 ms    15 ms    15 ms  81.52.200.199
  7    34 ms    16 ms    16 ms  212.187.173.110
  8    28 ms    27 ms    26 ms  80.95.144.24
  9    27 ms    27 ms    26 ms  link11.ociris.com [80.95.152.210]
 10    27 ms    27 ms    27 ms  176.57.128.36

You can notice the route is really nicer on the second server, and they are both at the same place.

On the ESL server, the packet is doing a world tour before it reach the server, i think it's probably the issue.
Does that mean i'm stuck and i have to deal with it ? It seems to be the case. After all, this problem exists since some days, it'll maybe fix itself soon.

I don't know what you can answer me that will fix this problem, even with all your good will. I would be very surprised if you answer me "Ok Toyi, we'll change our gameserver provider for you" xD

At least, you'll know some players have troubles to play on your servers with good conditions (and believe me, Orange is a very popular ISP in France and Spain for what i know, but in other countries as well).

What is your opinion about those tracerts ?
What do you want to say to all baguette's eaters ( :D ) like me who struggles to play on the ESL :( ?

Thank you for your time.

Best regards,

Toyi