DONOTPRESS
Initial Question/Comment: Price match
4:38:41 PM System
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4:38:46 PM System
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4:43:06 PM System
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4:43:36 PM System
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4:48:42 PM System
Megan has joined this session!
4:48:42 PM System
Connected with Megan
4:48:52 PM Megan
Hello Joshua! I can assist you today with your inquiry regarding a price match.
4:49:02 PM Megan
I would be glad to look into a price match request for you. May I please have the Staples item number, the competitor’s name, their price, and their item number, and your zip code if you have it? Please do not send links.
4:49:25 PM DONOTPRESS
There are two item numbers for the same product on the STaples website
4:49:31 PM DONOTPRESS
I don' tunderstand, either way
4:49:47 PM DONOTPRESS
Item: IM1QX8539 AND Item: IM1RD1373
4:50:00 PM DONOTPRESS
Competitor's price: $249.99 (from Micro Center)
4:50:24 PM DONOTPRESS
They don't have an item number, but

SKU: 583369 Mfr Part #: 521310 UPC: 735858259880
4:50:35 PM DONOTPRESS
Zip code: 77096
*** I GAVE A ZIPCODE WHERE A MICROCENTER WAS NEARBY JUST IN CASE
4:50:52 PM Megan
Are you going to be purchasing both of these items?
4:51:07 PM DONOTPRESS
No, there are two item pages for the same i7-4770k on the Staples website for some reason.
4:51:18 PM DONOTPRESS
I don't understand. There is only one type of i7-4770k.
4:51:24 PM DONOTPRESS
There are NO other variations.
4:52:22 PM Megan
Item: IM1RD1373 we are not price matching IM1RD1373 to Micro Center as their UPC code listed on their site that is a different item than ours. We are able to price match item: IM1-QX8539, are you submitting the order on Staples.com now?
4:52:52 PM DONOTPRESS
Not yet, I was doing the price check first. Should I add the item to my cart right now?
4:53:32 PM Megan
You can contact us back once the order has been placed and we can issue a refund for the price match. You can also contact us at: 1-800-333-3330 to place the order and have this price matched.
4:54:10 PM DONOTPRESS
Would I simply buy the item IM1-QX8539 at normal price, then I can go to Staples Live Chat to have the price matched via refund?
4:54:47 PM Megan
Yes you can submit the order and contact us back and we can issue a refund for the price match. If you call us at: 1-800-333-3330 and place the order they can place the order and have the item price matched.
4:55:24 PM DONOTPRESS
If I do the refund through Live Chat, do I need to show them this transcript/copy?
4:55:57 PM Megan
No you can just reference item: IM1-QX8539 as the price match is in our system.
4:56:09 PM DONOTPRESS
Alright, thank you very much.
4:56:29 PM DONOTPRESS
If I buy the item right now, can you simply price match it right now after I order it and receive an order number?
4:56:38 PM DONOTPRESS
Without talking to another representative?
4:56:53 PM DONOTPRESS
I would just like to do this as soon as possible.
4:57:12 PM Megan
You can go ahead and submit the order completely on Staples.com and give me the order number and I can issue a refund for the price match.
4:57:21 PM DONOTPRESS
Alright, I'll do that right now, thank you.
4:58:02 PM Megan
Okay.
5:02:07 PM DONOTPRESS
Order No. : MY ORDER NUMBER
5:02:21 PM DONOTPRESS
Thank you for waiting.
5:02:48 PM Megan
Is this correct: MY HOME ADDRESS?
5:03:07 PM DONOTPRESS
yes
5:04:33 PM Megan
I have price matched this item, the new order total is: $248.96 and a new confirmation email will be sent to you regarding the new order total.
5:04:43 PM DONOTPRESS
Thank you very much Megan I appreciate it.
5:04:58 PM Megan
May I assist you with anything else today?
5:05:45 PM DONOTPRESS
Will I be charged the original price then refunded, or only charged the 248.96 as you stated?
5:05:50 PM DONOTPRESS
I am just curious.
5:06:18 PM Megan
The new order total is $248.96 therefore that is the charge you would see.
5:06:27 PM DONOTPRESS
Alright, I appreciate it very much. Thank you.
5:06:47 PM DONOTPRESS
That's all.