Dear Customer,

Since yesterday, we have been working to help a group of customers to recover from a storage failure. As we continue to strive for the highest level of quality and reliability, we are taking immediate steps to improve the platform’s performance and availability by upgrading to a full-SSD storage system.

You can find the latest updates at http://leasewebnoc.com/en/networkstatus/unexpected-event-on-our-storage-platform-in-the-netherlands. If you have any questions, please contact support@leaseweb.com and we will give you the help you need.

We know how critical our infrastructure is to your business and intend to use this incident to drive improvements right across our platform going forward. Above all, we apologize for any inconvenience it may have caused and would like to offer you one of the following compensation options:

- No charge for your existing Virtual Server for 3 months (October, November and December). To apply for this option, please contact us by phone or email sales@leaseweb.com.

-or-

- Any new Virtual Server free of charge for 3 months. To take advantage, please enter the code “FREEVPS” when you checkout on our website. Valid from 02 Sep 2015 12:00 CEST until 04 Sep 2015 12:00 CEST.

We appreciate your patience and cooperation during this time.

Kind regards,

LeaseWeb Sales