Adrian: I am sorry for any inconvenience that this has caused. I can offer you a 15% off coupon from Origin with your next purchase.
Adrian: I am sorry, but I can not offer you a refund.
you: Why can't you offer me a refund?
you: Your product is defective
Adrian: Return Policy
you: I can call my bank and have the refund done that way.
Adrian: I can offer to assist you with any trouble shooting issues.
you: Why can Amazon users get refunds but I can't?
Adrian: That is understandable, but I must inform you that if you choose to dispute it, your account will be banned.
Adrian: I am sorry, but I can not speak on another company's policy.
Adrian: Now this just released.
you: I am at a loss of words
Adrian: So the servers are having issues, with more servers opening up as other countries release then we will show these issues resolving themselves.
you: Yes, but it is not capacity demand I am debating
Adrian: I can understand this causing frustrations and I do apologize for this.
you: Your servers are not the issue
you: The game/back end is
you: "Game updates" are not an excuse to hide behind
Adrian: I am sorry, but I am not able to process a refund.
Adrian: Is there anything else that I can assist you with?
you: You were offering refunds according to your press release!!!!
you: In response to the launch day trouble Hatam said " If you regrettably feel that we left you down, you can of course request a refund for your order at http://help.origin.com/contact-us , though we are currently still in the process of resolving this issue. "
you: Why lie??
you: I have done nothing wrong in expecting what is quoted.
Adrian: That is correct, that this is where you can request a refund, but as our policy is stating it is also the our discretion to process a refund.
you: http://forum.ea.com/eaforum/posts/list/210/9330019.page#top
you: Process a refund.
Adrian: As I stated before, we are not able to offer a refund.
Adrian: Is there anything else that I can assist you with?
you: This chat text goes viral.
you: Thanks