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By: a guest on Mar 6th, 2013  |  syntax: None  |  size: 2.04 KB  |  views: 47,795  |  expires: Never
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  1. Adrian: I am sorry for any inconvenience that this has caused. I can offer you a 15% off coupon from Origin with your next purchase.
  2. Adrian: I am sorry, but I can not offer you a refund.
  3. you: Why can't you offer me a refund?
  4. you: Your product is defective
  5. Adrian: Return Policy
  6. you: I can call my bank and have the refund done that way.
  7. Adrian: I can offer to assist you with any trouble shooting issues.
  8. you: Why can Amazon users get refunds but I can't?
  9. Adrian: That is understandable, but I must inform you that if you choose to dispute it, your account will be banned.
  10. Adrian: I am sorry, but I can not speak on another company's policy.
  11. Adrian: Now this just released.
  12. you: I am at a loss of words
  13. Adrian: So the servers are having issues, with more servers opening up as other countries release then we will show these issues resolving themselves.
  14. you: Yes, but it is not capacity demand I am debating
  15. Adrian: I can understand this causing frustrations and I do apologize for this.
  16. you: Your servers are not the issue
  17. you: The game/back end is
  18. you: "Game updates" are not an excuse to hide behind
  19. Adrian: I am sorry, but I am not able to process a refund.
  20. Adrian: Is there anything else that I can assist you with?
  21. you: You were offering refunds according to your press release!!!!
  22. you: In response to the launch day trouble Hatam said " If you regrettably feel that we left you down, you can of course request a refund for your order at http://help.origin.com/contact-us , though we are currently still in the process of resolving this issue. "
  23. you: Why lie??
  24. you: I have done nothing wrong in expecting what is quoted.
  25. Adrian: That is correct, that this is where you can request a refund, but as our policy is stating it is also the our discretion to process a refund.
  26. you: http://forum.ea.com/eaforum/posts/list/210/9330019.page#top
  27. you: Process a refund.
  28. Adrian: As I stated before, we are not able to offer a refund.
  29. Adrian: Is there anything else that I can assist you with?
  30. you: This chat text goes viral.
  31. you: Thanks