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Troubleshooting Information
This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Nightly, check out our support website.
Application Basics
Name 	Firefox
Version 	52.0a1
Build ID 	20161003030438
Update History
Update Channel 	nightly
User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
OS 	Windows_NT 10.0
Profile Folder
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Memory Use 	about:memory
Performance 	about:performance
Registered Service Workers 	about:serviceworkers
Multiprocess Windows 	1/1 (Enabled by default)
Safe Mode 	false
Profiles 	about:profiles
Crash Reports for the Last 3 Days
Report ID 	Submitted

All Crash Reports
Extensions
Name 	Version 	Enabled 	ID
FlyWeb	1.0.0	true	flyweb@mozilla.org
Form Autofill	1.0	true	formautofill@mozilla.org
Multi-process staged rollout	1.4	true	e10srollout@mozilla.org
Pocket	1.0.5	true	firefox@getpocket.com
Web Compat	1.0	true	webcompat@mozilla.org
Graphics
Features
Compositing	Direct3D 11
Asynchronous Pan/Zoom	wheel input enabled; touch input enabled
WebGL Renderer	Google Inc. -- ANGLE (ATI Radeon 3000 Graphics Direct3D11 vs_4_0 ps_4_0)
WebGL2 Renderer	WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
Hardware H264 Decoding	No; Failed to create D3D11 device for decoder; D3D9 blacklisted with DLL atiumd64.dll (7.14.10.911)
Audio Backend	wasapi
Direct2D	true
DirectWrite	true (10.0.10586.589)
GPU #1
Active	Yes
Description	ATI Radeon 3000 Graphics
Vendor ID	0x1002
Device ID	0x9616
Driver Version	8.970.100.9001
Driver Date	1-13-2015
Drivers	aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Subsys ID	00000000
RAM	512
Diagnostics
AzureCanvasAccelerated	0
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
Important Modified Preferences
Name 	Value browser.cache.disk.capacity	358400
browser.cache.disk.filesystem_reported	1
browser.cache.disk.smart_size.first_run	false
browser.cache.frecency_experiment	2
browser.download.importedFromSqlite	true
browser.places.smartBookmarksVersion	8
browser.startup.homepage_override.buildID	20161003030438
browser.startup.homepage_override.mstone	52.0a1
browser.urlbar.daysBeforeHidingSuggestionsPrompt	3
browser.urlbar.lastSuggestionsPromptDate	20161003
extensions.lastAppVersion	52.0a1
gfx.content.azure.backends	direct2d1.1,cairo
media.gmp-gmpopenh264.abi	x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate	1475504281
media.gmp-gmpopenh264.version	1.6
media.gmp-manager.buildID	20161003030438
media.gmp-manager.lastCheck	1475504281
media.gmp.storage.version.observed	1
media.hardware-video-decoding.failed	false
network.cookie.prefsMigrated	true
network.predictor.cleaned-up	true
places.history.expiration.transient_current_max_pages	122334
plugin.disable_full_page_plugin_for_types	application/pdf
plugin.importedState	true
security.sandbox.content.tempDirSuffix	{514f07c4-69e6-4308-8acb-a59b66775020}
ui.osk.debug.keyboardDisplayReason	IKPOS: Touch screen not found.
Important Locked Preferences
	Name 	Value
Places Database
Integrity
JavaScript
Incremental GC 	true
Accessibility
Activated 	false
Prevent Accessibility 	0
Library Versions
	Expected minimum version	Version in use
NSPR	4.13	4.13
NSS	3.28 Beta	3.28 Beta
NSSSMIME	3.28 Beta	3.28 Beta
NSSSSL	3.28 Beta	3.28 Beta
NSSUTIL	3.28 Beta	3.28 Beta
Experimental Features
Name 	ID 	Description 	Active 	End Date 	Homepage 	Branch
SKIA Content on Windows	skia-windows-nightly@experiments.mozilla.org	Measuring the effect of using SKIA as the default software rendering backend for content.	true	1476241200000		cairo
Sandbox
Content Process Sandbox Level	2