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Ubisoft Entertainment
Tom Clancy's The Division™ v1.00
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Table of Contents
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1. Installation instructions
1.1 Minimum system requirements
1.2 Recommended system requirements
1.3 Supported video cards
1.4 Language selection
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2. Bugs and Comments
2.1. Installing Graphics and Motherboard Drivers
2.2. Installing Sound Drivers
2.3. Installing DirectX
2.4. Known issues
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3. Important Web Sites, Contact Information and Technical Support
3.1. Technical Support
3.2. Important Websites

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1. Installation Instructions
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1.1 Minimum system requirements
Operating system: Windows 7, Windows 8.1, Windows 10 (64-bit versions only)
Processor: Intel Core i5-2400, AMD FX-6100 or equivalent
Video card: NVIDIA GeForce GTX 560 with 2GB VRAM, AMD Radeon HD 7770 with 2GB VRAM or better
System RAM: 6GB
HDD: 40GB free space
Peripherals: Windows-compatible keyboard, mouse, and headset
Multiplayer: Broadband connection with 256 kbps upstream
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1.2 Recommended system requirements
Operating system: Windows 7, Windows 8.1, Windows 10 (64-bit versions only)
Processor: Intel Core i7-3770, AMD FX-8350 or equivalent
Video card: NVIDIA GeForce GTX 970, AMD Radeon R9 290 or better
System RAM: 8GB
HDD: 40GB free space
Peripherals: Windows-compatible keyboard, mouse, headset
Multiplayer: Broadband connection with 512 kbps upstream
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1.3 Supported video cards
* Note: This list represents the supported video cards at time of release

NVIDIA:
GeForce GTX500 series: GeForce GTX560 (2GB VRAM) or better
GeForce GTX600 series: GeForce GTX660 or better
GeForce GTX700 series: GeForce GTX760 or better
GeForce GTX900/Titan series: GeForce GTX960 or better

AMD:
Radeon HD7000 series: Radeon HD7770 (2GB VRAM) or better
Radeon 200 series: Radeon R9 270 or better
Radeon 300/Fury X series: Radeon R9 370 or better

Multiple monitor support: Tom Clancy's The Division™ supports multiple monitors, and you can configure your setup under the user interface section of the settings menu. For best results, it is recommended you use these options in conjunction with your video card's Surround (Nvidia™) or Eyefinity™(AMD™) support.

Notebook support: Laptop models of these desktop cards may work as long as their performance is on-par with the minimum configuration. For an up-to-date list of supported hardware, please visit the FAQ for this game on our website: http://support.ubi.com
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1.4 Language selection
When running the game for the first time, you will be prompted to set the language for in-game dialog, subtitles, and menus. You can edit your choices from the Language section of the Settings menu.

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2. Bugs and Comments
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2.1. Installing Graphics and Motherboard Drivers
If you experience any graphical problems, please install the latest video and motherboard drivers available for your Graphics Card. Links to the most popular Graphics Card and motherboard manufacturers are available at the bottom of this document.
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2.2. Installing Sound Drivers
If you experience any sound problems, please install the latest sound drivers available for your sound card. Links to the most popular sound card manufacturers are available at the bottom of this document.
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2.3. Installing DirectX
Tom Clancy's The Division™ requires DirectX 11.
To get the latest version of DirectX, please visit:
https://support.microsoft.com/en-us/kb/179113

DirectX is also provided on the install disc in the folder Support\DirectX. If you receive an error message about missing DLL files, reinstall DirectX from the install disc to correct the problem.
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2.4. Known issues
* It is _not_ advisable to install the game into the Windows folder (usually C:\Windows), a subfolder of the Windows folder, nor the root of the system drive (usually C:\).
* It is recommended to close all other running programs before installing the game, to reduce the risk of software conflicts.
* Mobile Solutions are not yet fully supported and should be considered supported “as is” with the limitations that they impose.

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3. Important Web Sites, Contact Information and Technical Support
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3.1. Technical Support
Before contacting Ubisoft Support, please read through the manual and this README file. You will also want to ensure that your computer meets the minimum system requirements (see above), as our support representatives will be unable to assist customers whose computers do not meet these criteria. Finally, browse through our FAQ or search our support database at http://support.ubi.com. Here you will find the most recently updated information since the game’s release.

Whenever you contact the Ubisoft Support, please include the following information or have it available if you are calling:

-Complete product title (including version number)
-Exact error message reported (if applicable) and a brief description of the problem you're encountering
-Processor speed and manufacturer
-Amount of RAM
-Operating system
-Graphics Card that you are using and amount of RAM it has
-Type of sound card you are using


Contact Us on the Web

Log in to our site at http://support.ubi.com.
From this site, you will be able to browse through our Frequently Asked Questions (FAQ), which is our database of known problems and solutions.
You can chat live with a Support Representative by using the Ask a Question feature. Live Chat is generally available seven (7) days a week excluding holidays.
You can also submit a webmail ticket 24 hours a day. Most webmail contacts are responded to within two (2) business days.


Contact Us by Phone

You can contact us by phone by calling (919)-460-9778.
Our Support Representatives are available to help you from 12pm (noon) – 12am (midnight) Eastern Time, Monday – Friday (excluding holidays). While we do not charge for technical support, normal long-distance charges may apply. To avoid long-distance charges, or to contact a Support Representative directly after these hours, please feel free to log in to our site at http://support.ubi.com to browse our FAQ or send us a webmail.

Pour du service en français, veuillez contacter / Para la ayuda en español llame / Para atendimento em Português, ligue para: (866)-824-6515.


Contact Us by Mail

You can also reach us by standard mail by writing to:

Ubisoft Support
4000 Aerial Center Parkway
Suite 102
Morrisville, NC 27560
USA



Return Policy

Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If you have a damaged or scratched game disk, please visit the FAQ listing for your game and get the latest replacement policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return Materials Authorization) number from a support representative.
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3.2. Important Websites
Tom Clancy's The Division™ official Web site:
http://tomclancy-thedivision.ubi.com/game/en-us/home/

DirectX End-User Redistributable June 2010:
https://support.microsoft.com/en-us/kb/179113

Latest AMD Video Drivers:
http://support.amd.com/us/gpudownload/Pages/index.aspx

Latest nVidia Drivers:
http://www.geforce.com/drivers

Latest Creative Labs Drivers:
http://us.creative.com/support/downloads/

Latest Intel Drivers:
http://downloadcenter.intel.com/

Latest Saitek Drivers:
http://www.saitek.com/uk/down/drivers.php