I see, thank you very much. Shipping costs are not cheap, so I will think about this.

-___________

On Tuesday, June 10, 2014 10:00:58 PM, 김슬아 wrote:
> If you send COWON your device, COWON engineer replace the button and return the device.
>
> I hope this would be helpful for you.
>
> Sarah
>
>
>
> Sarah Kim Overseas Team/ Sales & Marketing Division
> Tel : 82-2-6900-0074 / Fax : 82-2-6900-0033 / Mobile : 82-10-2640-5117 / E-Mail : sarahkim@cowon.com
> COWON SYSTEMS, Inc. (www.COWON.com | www.iAUDIO.com)
>
>
> -----Original Message-----
> From: ___________
> Sent: Wednesday, June 11, 2014 1:52 PM
> To: 김슬아
> Subject: Re: Cowon America Support
>
> Hello Ms. Kim,
>
> I would like to clarify: Do I need to send in my device to get my power button replaced? Can COWON simply send me a replacement?
>
> On Tuesday, June 10, 2014 9:47:39 PM, 김슬아 wrote:
>> Dear Mr. ___________,
>>
>> Hi. Thanks for your reply.
>> You had a problem of registering.
>>
>> The power button can be replaced at COWON repair shop.
>> Repair fees would be very small or none to replace the button.
>> However, if the device has other issues and if it should be repaired, there would be repair fees.
>>
>> If you would like to replace the button, please follow the instructions I gave you in my first e-mail.
>>
>> I look forward to hearing from you.
>>
>> Have a good day
>>
>> Sarah
>>
>>
>>
>> Sarah Kim Overseas Team/ Sales & Marketing Division Tel :
>> 82-2-6900-0074 / Fax : 82-2-6900-0033 / Mobile : 82-10-2640-5117 /
>> E-Mail : sarahkim@cowon.com COWON SYSTEMS, Inc. (www.COWON.com |
>> www.iAUDIO.com)
>>
>>
>> -----Original Message-----
>> From: ___________
>> Sent: Wednesday, June 11, 2014 1:39 PM
>> To: 김슬아
>> Subject: Re: Cowon America Support
>>
>> Hello Ms. Kim,
>>
>> Thank you for the quick response!
>>
>> Unfortunately, I need to register an account to submit a support ticket at http://www.jetaudio.com/support/. I also need to register in order to see the email. I did register, but a confirmation email never was sent to me, so it is impossible to login. I believe the system is broken.
>>
>> My cowon s9 was bought an amazon about 2 years ago, so I believe the warranty is already void.
>> The power button seems to be broken: It slides freely and will not work. I think the spring or mechanism inside is broken.
>> Looking online, some cowon enthusiast forums noted that Cowon support can send a replacement part for it, since it is very cheap. Is this possible?
>>
>> Thank you,
>> ___________
>>
>> On Tuesday, June 10, 2014 9:13:52 PM, 김슬아 wrote:
>>> Dear ___________,
>>>
>>> Hi, how are you today?
>>> Many thanks for your e-mail.
>>>
>>> You can make contact with COWON America at
>>> http://www.jetaudio.com/support/ If you cannot get help from Jet Audio(COWON America), please use COWON repair shop following instructions below.
>>> <HOW TO USE COWON REPAIR SHOP>
>>> COWON SYSTEMS
>>> Attn. Sarah Kim
>>> 5F COWON Tower, 689-3, Yeoksam-dong, Gangnam-gu, Seoul 135-080, Korea
>>>
>>> COWON offers 1-year warranty from the date of your purchase.
>>> However, if a device is broken due to customers’ faults--incorrect
>>> use, poor maintenance, alterations or repairs carried out by an
>>> unauthorized person by COWON--there might be repair fees even though the device is under warranty.
>>>
>>> Here are tips you should know before you send your gadget:
>>> 1) Backup every important file to your computer before sending your defective item to COWON. COWON is not responsible for any kind of data loss which is not backed up.
>>> 2) Please tell us the symptom of your defective item as well as the model, colour, memory and a serial number of your item.
>>> 3) Please send COWON your faulty player ONLY. You do not need to send your item in a full-packaged box. It will just charge you more shipping fees!
>>> 4) Please wrap the product with much care against any possible accidents. MP3 players are sensitive to shock. COWON recommends you wrap the player with bubble wrap and fill the rest of box with some fillings.
>>> 5) Please make sure that you should pay the shipping cost from your place to COWON. COWON pays the shipping cost when we return your item.
>>> 6) Please claim the price of your item under 50 euros on an invoice. If you do not undervalue the price on your parcel, it will take longer at an airport for your item to arrive at the COWON service centre.
>>> 7) Please let us know the tracking no. of your parcel after you sending to COWON.
>>> 8) Please let us know your name, address, phone number in printed letters. Handwriting might cause misunderstanding in some cases.
>>> 9) Please make sure that it will take 2-3 weeks to complete your defective item check.
>>>
>>> P.S. The repair fees would vary from the symptom of your gadget.
>>>
>>> Kind Regards
>>>
>>> COWON Systems, Inc.
>>>
>>>
>>>
>>> Sarah Kim Overseas Team/ Sales & Marketing Division Tel :
>>> 82-2-6900-0074 / Fax : 82-2-6900-0033 / Mobile : 82-10-2640-5117 /
>>> E-Mail : sarahkim@cowon.com COWON SYSTEMS, Inc. (www.COWON.com |
>>> www.iAUDIO.com)
>>>
>>>
>>> -----Original Message-----
>>> From: ___________
>>> Sent: Wednesday, June 11, 2014 12:53 PM
>>> To: business3
>>> Subject: Cowon America Support
>>>
>>> Hello,
>>>
>>> I am a cowon s9 owner in US.
>>> Is there an email for Cowon America? I have a hardware problem.
>>>
>>> Thank you,
>>> ___________