Sony support stolen account

Julio (21/10/2016, 21:12:17): Hello, My name is Julio how may I assist you today?
Me (21/10/2016, 21:12:54): Hi Julio I just got off with another agent and I need to recover a hacked account I found my old credit card numbers that were likely tied to the sccount
Me (21/10/2016, 21:13:03): PSN ID is *******
Julio (21/10/2016, 21:14:39): I am sorry to hear that you are not able to access your account due the changes you have not made, do not worry, let me help you with the recovery process!
Julio (21/10/2016, 21:15:00): Do you have access to the email address that is currently attached to the PSN account? If so, could you please provide it to me?
Me (21/10/2016, 21:15:37): The last one I used was j.gammon89@hotmail.com then someone changed that
Me (21/10/2016, 21:15:45): My name is John Doe
Me (21/10/2016, 21:15:56): First and last four of visa **** ****
Julio (21/10/2016, 21:17:53): Thank you. Allow me a moment while I do a research for you.
Julio (21/10/2016, 21:20:14): By any chance, do you have access to the original email address the account was created under? If so, can you please provide it to me?
Me (21/10/2016, 21:20:46): I deleted it from Gmail so it doesn't work but it was *********@gmail
Julio (21/10/2016, 21:22:32): Can you please provide me the serial number of the console used to create the PSN account?
Me (21/10/2016, 21:23:04): I don't have that it was an old ps3 that I haven't used in years, the other guy said if I have my old credit card from account was enough
Julio (21/10/2016, 21:24:19): We need the information of the card in the account right now. Can you please provide me the first four digits and the last four digits of the credit card used on the PSN account?
Me (21/10/2016, 21:24:37): When the account was stolen it had no card on it
Me (21/10/2016, 21:25:00): I only have numbers that were used on it when I had access to it,
Me (21/10/2016, 21:25:38): If a number was added, it is the hackers number of his credit card not mine
Me (21/10/2016, 21:25:56): I have old numbers that were used to make purchases by me on that account
Julio (21/10/2016, 21:26:43): I'm deeply sorry, I would really like to help you but it seems we’ve run out of options. Please understand, we need to maintain the integrity of the PSN and verify account ownership. If you are able to get the proper information please contact us back. Besides this is there anything else I can do for you today?
Me (21/10/2016, 21:27:00): How am I supposed to know the hackers credit card
Me (21/10/2016, 21:27:12): Jorge said if I can find an old one it would work to recover
Me (21/10/2016, 21:27:20): And I verified the old email address
Me (21/10/2016, 21:28:11): Two agents told me if I can provide numbers of my credit cards that I used to make purchases
Me (21/10/2016, 21:28:19): So I called my bank and got the old numbers
Me (21/10/2016, 21:28:32): Of cards that were used on PSN on THAT account by ME
Julio (21/10/2016, 21:28:48): I am sorry Jonathan but the we cannot proceed without that information.
Me (21/10/2016, 21:29:05): How can I give u a credit card that is not even mine
Me (21/10/2016, 21:29:18): That was added after the account was hacked
Julio (21/10/2016, 21:29:39): I understand your point but in that case we will need the serial number of the console. Before I let you go, do you have any other questions?
Me (21/10/2016, 21:29:57): That console hasn't been used for seven years I can't even get that
Me (21/10/2016, 21:30:15): Why did the other agent said I can get an old credit card that I used on the account before to prove myself
Me (21/10/2016, 21:30:20): Two people said that
Me (21/10/2016, 21:30:32): From this chat site
Me (21/10/2016, 21:30:45): I just went and bought a new ps4 so I could play Sony again
Julio (21/10/2016, 21:31:19): I am truly sorry if we are unable to fulfill your request today. We have provided the available options for this situation. Unfortunately I will need to discontinue our chat at this moment, it has been a pleasure assisting you. Have a nice day, thanks for contacting PlayStation chat support.